customer service: Put The Magic In
- 09/27/09 10:18 AM
The highlight of every weekend I spend in Melbourne is a trip to the magic shop in Southbank. Yes, I’ll happily confess I’m crazy for the magic. I’ve always loved it. But I don’t go into this shop just to buy magic tricks. Every time I go into this shop it’s an experience. The staff are all dressed in bow ties and when asked, or even sometimes when you don’t ask, they’ll start demonstrating their wares by performing fantastic magic tricks. I adore watching their demonstrations (they’re flawless and funny) and it’s great for business. I want to do EVERY trick … (3 comments)
customer service: The time is 2.30 (tooth hurty!)
- 08/22/09 07:12 PM
I’m Horrified. That’s right, Horrified with a capital H. I just received this text (SMS) message verbatim. Hi u are due for ur regular dental check. We are booked for 6wks.Call on 63xx xxxx. Now don’t get me wrong. I’m all for a strategic use of a text message. I get a sensational one from my physiotherapist to remind me about appointments and we even use them in our real estate agency for rent reminders, but this text message is, in my opinion, appalling. What’s more, there’s an extra 69 characters they could have used in this text message without spilling … (2 comments)
customer service: The Wave
- 10/13/08 11:07 AM
When I was a young, confused recent uni drop out I set myself a goal with a list of “things” that I wanted to achieve with my spectacular (and yet completely unknown) future career. The list read as follows: • I want it to be fun and exciting • I want to be able to be really successful at it and make a great income • I want to be able to have an impact on the lives of the people I deal with It wasn’t until I started selling real estate at 19 that I realised I could tick all … (1 comments)
customer service: Why send a handwritten card?
- 05/22/08 01:43 PM
1. People keep them - I’ve seen plenty of handwritten cards lovingly saved on the fridge, desk or a mantle. I’m yet to see too many emails, faxes or text messages souvenired like this. 2. Hand written envelopes are more likely to be opened – because people then know it’s not going to be a bill, some lame business letter or a speeding ticket. 3. It’s different - in this day of email, texting, IMing, facebooking and myspacing – a handwritten card harks back to an gentler era where people cared more – ok, I agree that’s a bit lame, but … (7 comments)
customer service: True or False: Companies Lie To Their Customers
- 05/20/08 11:45 AM
Take a major international credit card company I’ve recently reluctantly been communicating with. They launched a new card in America – I thought it was cool, I went to their website to submit an enquiry to ask when / if it would be released in Australia. I wanted this card and I wanted to give them more business. To follow was their response (which to read I had to click on a link in an email, log into a website and click twice more to read): Dear : Thank you for taking your valuable time to e-mail us. Your association with … (0 comments)
customer service: The Eyes Have It
- 05/15/08 05:29 PM
In the TV show Friends, massage therapist Phoebe is accused of flirting with one of her clients because she got a pedicure, new toenail polish and a toe ring. Obviously – as a massage client, looking down through the hole in the table, Phoebe’s feet are the only part of her he can see. My husband would be relieved to know that my masseur yesterday was definitely not foot-flirting with me! As I peered down through the hole in the table all I saw were some scuffed shoes and a very plain boring floor. As someone who has the attention span … (0 comments)
customer service: Megaphone or Muffler?
- 04/08/08 09:28 AM
After getting back from an amazing trip to South East Asia I took some artwork from Cambodia and Vietnam in to be framed at a local store. I had been recommended to this particular store by not one but two of my friends and after seeing the work they performed I know why, it was total quality and very impressive. What surprised me though was that as I was discussing my order with them – I mentioned these two friends who had so glowingly referred me to this business. The reply I got basically amounted to “that’s nice”. … (1 comments)
customer service: See Mum, You can Learn Stuff from Television!
- 12/09/07 08:04 AM
Its Christmas time and Homer Simpson realises all too late that he's (yet again) forgotten to get his loving wife Marge a present. Despite frantic and fervent attempts at the last minute, Homer is still empty handed at the all important present giving moment. Feeling guilty and dejected, Homer opens his present from Marge only to find that below the wrapping paper is another round of wrapping paper, addressed with a card that says "To Marge". You guessed it, Marge knew that Homer would forget her present and so she got him the best present she could possibly have given at … (0 comments)
customer service: Fire Damage To Your Customer Service
- 11/26/07 11:42 AM
Ladies… prepare to get jealous. I’m married – to a fire fighter. And yes, he looks spunky in his uniform and yes, this morning he came home with video footage of a huge fire he was in last night and yes, sometimes I imagine him as Mr. August in a fire fighter’s calendar (too much information?). So I’m married to a fire fighter who is this amazing creature. He’s very different to me and yet very similar all at the same time. We’re similar in our values and beliefs and we’re different in… nearly ever other way! One striking difference is … (0 comments)
customer service: The power of the word
- 10/01/07 02:59 PM
I’m quite distraught. I was eating my personal trainer approved afternoon snack of 12 almonds (my suggestion of 12 Tim Tams: not approved) when I got a lovely crunchy surprise in my mashed up almond mix. Part of a rear tooth had dislodged and was busily working its way towards my small intestine. Having my wisdom teeth stitches “accidentally” left in for about 2 weeks too long has left me with a justified fear of going in to see the man with the drill. Not to be deterred I picked up the phone and was told by the monotone receptionist: “you … (0 comments)
The highlight of every weekend I spend in Melbourne is a trip to the magic shop in Southbank. Yes, I’ll happily confess I’m crazy for the magic. I’ve always loved it. But I don’t go into this shop just to buy magic tricks.;)
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