communication: How to Deal with Negative People
- 06/04/15 11:37 PM
We all have them in our lives—negative people. Although we can avoid associating with negative strangers and acquaintances, what can you do with the ones you can’t avoid due to blood, marriage or because they’re otherwise good people? Here are a few tips. Resist the urge to change their minds. Although they may become less negative over time, don’t try to change their attitudes—that’s up to them. Read between the lines. Oftentimes, negative people just want to be heard, like anyone else. It’s just that they’re delivery method can be a bit of a downer. Acknowledge what they’re saying and offer empathy. Help them … (4 comments)
communication: Reach Out and Touch Base with Your Best Clients
- 06/03/15 11:59 PM
When is the best time to contact your clients? Anytime! After all, how will they remember to refer you to their family and friends if they never hear from you? Most buyers and sellers would like to stay in touch with their real estate agents; however, many real estate agents drop the ball as soon as the ink is dry on the transaction. “Oh, I don’t want to be a bother,” is one of the most common excuses. Think of it this way—you’re not being a bother if you’re providing your clients timely and practical information. Here are some tips to … (3 comments)
communication: Tim Sanders’ Tips for Spreading the Love
- 02/20/15 12:30 AM
What’s the best way to get ahead in real estate: By networking and meeting people who provide value to you or by sharing your knowledge and network with the people you meet? While many of us would say the first one, in reality, if you want to achieve success, it’s better to be a giver. According to Tim Sanders, best-selling author of Love is the Killer App: How to Win Business & Influence Friends, successful people are generous with their knowledge and look for ways to connect the people they meet with others in their networks. Relationship masters who create and … (0 comments)
communication: 5 Reasons Get Face-to-Face with Your Clients
- 01/27/15 12:02 AM
Although technology makes it easier for us to get in touch with our clients, it’s also made the process much less personal. Sure, there are times when an email or text trumps a letter in terms of efficiency; however, if you want to build relationships, personal contact is essential. That means getting face-to-face and voice-to-voice with your clients and adding that personal touch. Here are five reasons to get personal with your clients. 1. You’ll build a deeper connection. We’ve become so used to communicating via technology that we often reserve the more ‘old school’ methods for people we have a personal … (21 comments)
communication: Are You Committing These Email Sins?
- 01/23/15 12:20 AM
Email is one of the most common ways that we communicate with our clients. It’s often quicker than a phone call and is useful when you’re trying to convey a large amount of information clearly. However, many of us are overwhelmed with the amount of emails that we receive on a daily basis. There are tons of articles written by experts dedicated to the subject of clearing your email inbox. One way to clear your inbox is to pay forward the favor and not send so many emails in the first place. Many of us are guilty of going overboard with … (1 comments)
communication: Reconnect With Your Clients Through Personal Notes
- 12/10/14 12:39 AM
It happens to the best of us—we lose touch with a client or two after the transaction has closed. We didn’t mean for it to happen; we just got busy, stopped communicating with them and the relationship fell by the wayside. Can you ever get that relationship back? Of course you can, silly! And a hand-written personal note is one of the best ways to get that relationship back. Why a personal note? In this highly digital age, most of us don’t receive personal mail anymore. Sure, that bill or circular is addressed to us, but it doesn’t convey a personal message. A hand-written … (1 comments)
communication: 3 Ways to Improve Your Communication Skills
- 09/29/14 01:15 AM
As a real estate professional, you probably spend a good portion of your day talking with past and current clients, prospective clients, other agents, people around the office, etc. However, how would they rate your conversation skills? Unfortunately, in this day and age, as well spend more time looking at screens, not looking at faces, our conversational skills have suffered. Since many of us communicate through text or email, we often feel awkward when we have to communicate with someone face-to-face or voice-to-voice. Often, when we’re in those situations, we tend to fill the void in conversation by prattling on about … (2 comments)
communication: The #1 Thing Your Sellers Want From You
- 07/21/14 01:13 AM
How often does the average real estate agent contact their sellers? According to most sellers, their agents don’t contact them enough. One of the biggest complaints sellers have is that their agents seem to disappear from the face of the planet as soon as the sign is put up in the yard, leaving them to wonder what’s going on with the sale of their homes. They wonder if the home has attracted any interest from potential buyers, what the agent is doing to market their home, how their home is faring against other competitive homes, etc. When left to wonder for too long … (2 comments)
communication: 3 Ways to Create Your Own Luck
- 07/14/14 01:19 AM
Do you know someone who seems to have all the luck? Perhaps they landed a huge listing and sold it in record time, or maybe they seem to have more clients than they know what to do with. It’s easy to write off successful real estate professionals as having Lady Luck on their side; however, luck has nothing to do with it. These agents have mastered the attitude and behaviors that foster success. Take a page from these ‘lucky’ successful people and create your own luck with these tips: 1. Check your attitude. Research shows that positive people are more successful than their … (1 comments)
communication: How Would Your Clients Rate Your Communication?
- 07/03/14 01:16 AM
As a real estate professional who works by referral, you know that good communication is the key to serving your clients. If you want to offer them the best level of service—and enjoy future referrals—it’s essential to keep the lines of communication open with your active buyers and sellers, and respond to them within their preferred time frame. 54% of people want their agents to respond faster. It’s no surprise in our immediate gratification society that our clients want a response right away. According to the 2013 Home Buyer Survey from the California Association of REALTORS®, buyers expect an instant response or a response within … (0 comments)
communication: 5 Tips to Communicate with Clients via Text
- 03/20/14 01:18 AM
Text messaging is becoming a popular way to connect with clients. In addition to phone calls and emails, many agents are using their smart phones to text property information or other short messages to their buyers and sellers. In fact, 49% of buyers feel that an agent’s ability to send information and communicate via text is important.* Although text messaging may be one of the quickest ways to communicate, it also leaves one open to opportunities to make a huge faux pas. 5 Tips for Texting 1. Keep it short. The point of text messaging to communicate one or two short sentences, not write … (2 comments)
communication: 3 Reasons Why In-Person Communication Trumps Online Communication
- 01/29/14 12:12 AM
Social media has become a normal part of our business communication. After all, it’s quick and easy to “Like” a status or write a short comment of congratulations or well wishes to the clients we’re connected with on Facebook, Twitter, etc. And while this type of communication help to keep us at the top of minds of our clients, it’s no replacement for the traditional channels of communication like a phone call or a personal note or an in-person conversation. However, many agents rely on social media to connect with their clients instead of making a phone call to meet a great … (1 comments)
communication: What Your Clients Won’t Tell You about Your Choice of Communication
- 01/16/14 12:18 AM
Good communication is essential when you’re working with your clients. While you may feel like you’re pestering them with emails or phone calls, the truth is that your clients want to hear from you, especially if they’re your current buyers or sellers. In fact, 93% of buyers said that “responsiveness” is a “very important” skill for their agent to have, according to the latest Profile of Home Buyers and Sellers from the National Association of REALTORS. So, how can you be more responsive? Simple: Stay in touch. Your buyers and sellers want you to call them personally to tell them about new homes on … (0 comments)
communication: How to Give Your Clients a Great Real Estate Experience
- 10/22/13 12:00 AM
The most successful real estate agents are experts at communication and negotiation. However, even the experts encounter difficult situations, often due to preventable misunderstandings that can spring up during the transaction. The nature of real estate requires many people to have a finger in the transactional pie, which inevitably creates more opportunity for communication breakdowns between the parties involved. As the hub of each real estate transaction, you are in the unique position to improve your clients’ experiences and help to prevent delays and communication problems. Here’s how: • Keep your clients up-to-date throughout the transaction. Referral Maker™ CRM real estate software makes … (1 comments)
communication: Want to Improve Communication with Your Clients? Use a CRM!
- 09/09/13 11:53 PM
Let Referral Maker CRM streamline your communication with your clients. How would your clients rate your communication frequency with them? If they’re like the respondents of the 2013 California Home Buyer Survey, your communication with them could use some improvement. Most agents connect with their clients over the phone (51%). However, according to the survey, only 17% of buyers would prefer to hear from their agents via telephone, compared to 29% who would prefer to hear from their clients via text message. The most preferred form of communication? Email. And our on-demand culture is impacting response time as well with 44% … (0 comments)
communication: Overcome Objections with LIMS (Listen, Isolate, Mirror, Solve & Close)
- 08/22/13 11:52 PM
Use the L.I.M.S. formula to improve your communication with your buyers and sellers. Have you ever worked with a seller who became upset when you suggested a price adjustment? What about a buyer who became frustrated about the selection of homes available in your market? Regardless of whether you’re working with buyers or sellers, objections are part of the real estate industry. However, objections are opportunities in disguise and give you the chance to exhibit your professional communication skills and expertise. If handled correctly, you will not only win the transaction, but you may also gain an advocate. Real estate professionals use the L.I.M.S. (Listen, … (3 comments)
We all have them in our lives—negative people. Although we can avoid associating with negative strangers and acquaintances, what can you do with the ones you can’t avoid due to blood, marriage or because they’re otherwise good people? Here are a few tips.
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