customer service: 5 Ways to Touch Base with Clients This Summer
- 06/23/15 12:31 AM
The summer is a great time to connect with your clients. The longer days offer fun opportunities to meet up with your clients face-to-face, which is one of the best ways to connect with them. Here are a few ideas to get you started. Host a Client Appreciation Party. A fun summer client party is often a slam dunk for real estate professionals who want to meet up with several clients at once. Invite your whole database or just your A+ and A clients—it’s up to you! Plan a fun barbeque, a beach day, a picnic in the park, etc. Client parties … (6 comments)
customer service: 3 Reasons to Keep in Touch with Your Clients
- 05/11/15 01:13 AM
If you work by referral, you know how important it is to stay in touch with your clients. After all, it’s your clients who drive your business. While it’s easy to lose touch after the transaction has closed, here are three reasons to keep those communication lines open. Find new ways to serve them. By maintaining a relationship with your clients, you can look for new ways to serve them. For example, if their family situation has changed (e.g., they had a child or a child left for college), you can help them to find a home that better fits their needs … (5 comments)
customer service: Make it Personal with a Hand-Written Note
- 04/30/15 01:05 AM
Want to truly connect with your clients, loved ones or anyone who’s made a difference in your life? Get out a pen and a personal note and write them a hand-written message. That’s right—we’re going old school. In our technology-driven society, hardly anyone writes anymore. We email or text a short “thanks” when someone does something nice for us, or maybe we mumble it under our breath as we rush off to the next activity. Hand-written notes and letters are becoming a lost art. However, the rarity of receiving a hand-written note or letter makes it all the more special and memorable. … (4 comments)
customer service: Provide Value to Your Clients This Spring
- 04/29/15 01:06 AM
Want to stay at the top of your clients’ minds? Three words: consistently provide value. Providing value to your clients helps you to become their trusted advocate for all things real estate. They’ll think of you when they’re buying a home, when they’re deciding to list their home and even when they’re discussing a new roof for the home they currently own. Here’s how to stay relevant and provide value to them this spring. 1. Connect your clients with services in your network. Spring is the perfect time for home maintenance. Whether your clients need to prune fruit trees, clean the gutters … (6 comments)
customer service: 5 Pop-By Ideas for Your Current Sellers
- 04/28/15 01:09 AM
Selling a home can be a stressful and emotional process for many people. Take the stress out by delivering one of these Pop-Bys to your current sellers. Packing supplies. Ease the pain of moving by delivering boxes, bubble wrap and tape to your sellers. Add your personal touch to it with tape that features your name and logo on it. Water and energy bars. Packing is an exhausting process. Keep your clients fueled with water and energy bars—a combination sure to keep them energized. Cleaning supplies. Packing and moving can be dirty. Deliver rubber gloves, sponges or dusters to your sellers to help them … (5 comments)
customer service: 5 Pop-By Ideas for Your Current Buyers
- 04/23/15 01:09 AM
Homeownership is a big step, especially for first-time buyers. Show your buyers that you’re thinking of them with these helpful and thoughtful Pop-By gifts. Moving boxes and tape. You can never have too many boxes or too much tape when you’re moving into a new home. Personalize the packing tape with your logo and information so that when family and friends help your clients move, they know who their agent was. Energy bars. Moving—even the thought of it—can zap the energy of most people. Keep your buyers focused on the end-goal with a box of energy bars. A plant. Nothing says ‘home’ like a … (7 comments)
customer service: 3 Reasons Why the Stacking Effect Works
- 04/07/15 01:11 AM
Working by referral is hard work. Your business relies on others to refer your great expertise and services to their family, friends and associates. This makes keeping in touch with the clients in your database essential to help your business thrive. But how can you keep in touch with your clients and run your business? The stacking effect, of course! The stacking effect is based on the principle of compounding interest. What works for loans also works for relationships, funnily enough. Here are three reasons why:
It helps you to stay in touch with your clients. One of the biggest complaints of … (1 comments)
customer service: How the Simple Act of Listening Can Help You Build Trust
- 02/12/15 12:21 AM
Trust is the basis of any lasting relationship. When you work by referral, trust is essential to build lasting relationships with your clients. When your clients trust you, they’re more likely to refer you to their family and friends. There are many ways to build trust—do what you say you will, be consistent, etc. However, one of the most underrated ways is listening. Here are five ways that listening can help you to build trust and improve your relationships. You’ll show respect. Often, we tend to become so wrapped up in what we’re going to say next that we only half … (0 comments)
customer service: 3 Tips for Working with Millennial Clients
- 02/05/15 12:23 AM
As the economy continues to improve, more Millennials are moving up and into their own homes. Millennials are the generation that’s currently in their 20s and early 30s right now. They were raised with technology, making it all the more important to ensure that you’re up to speed on your website, social media and all of the technology in between. Here are a few tips for working with Millennial clients. They’re hungry for information. Although they may seem impulsive, they try to absorb as much information as they can before making a decision. And gathering information for them is as easy … (3 comments)
customer service: How to Get Buyers off the Fence
- 01/28/15 12:28 AM
According to a new survey from Fannie Mae, many potential buyers are interested in buying a home, but aren’t ready to pull the trigger just yet, despite feeling more confident about the economy. Whether they’re waiting for their financial situations to improve or they’re patiently keeping their eyes out for the perfect home to buy, here are a few ways to get them off the fence. Explain the benefits of homeownership. If your potential clients are renting, explain the benefits of owning a home. From the freedom to paint the walls hot pink to deducting their mortgage interest on their taxes, … (2 comments)
customer service: 5 Reasons Get Face-to-Face with Your Clients
- 01/27/15 12:02 AM
Although technology makes it easier for us to get in touch with our clients, it’s also made the process much less personal. Sure, there are times when an email or text trumps a letter in terms of efficiency; however, if you want to build relationships, personal contact is essential. That means getting face-to-face and voice-to-voice with your clients and adding that personal touch. Here are five reasons to get personal with your clients. 1. You’ll build a deeper connection. We’ve become so used to communicating via technology that we often reserve the more ‘old school’ methods for people we have a personal … (21 comments)
customer service: Are You Committing These Email Sins?
- 01/23/15 12:20 AM
Email is one of the most common ways that we communicate with our clients. It’s often quicker than a phone call and is useful when you’re trying to convey a large amount of information clearly. However, many of us are overwhelmed with the amount of emails that we receive on a daily basis. There are tons of articles written by experts dedicated to the subject of clearing your email inbox. One way to clear your inbox is to pay forward the favor and not send so many emails in the first place. Many of us are guilty of going overboard with … (1 comments)
customer service: How to Build Trust with Your Clients
- 01/22/15 12:15 AM
In business, your reputation is everything. When you work by referral, your reputation can make or break your business. Your reputation is built on trust. We want to work with people that we trust and your clients are no exception. A thriving business built on referrals has a strong foundation of trust—your clients trust that you will assist them throughout the real estate process and do your best to serve their needs. Build trust with your clients with these tips: 1. Focus on honesty. Trust is built on honesty. Honesty is more than being straightforward with your words; it’s about being honest … (0 comments)
customer service: Prepare Your Buyers for a Bidding War
- 01/09/15 12:24 AM
In hot real estate markets around the country, bidding wars are becoming more common. While the process may be intimidating for many buyers, help them compete with other offers with these tips. 1. Prepare. Preparation is the foundation for a great competitive offer. Prepare your clients by explaining what a competitive offer situation is, what the process generally looks like and discuss any pros and cons. The more information your clients have about this time of situation, the better they will be able to handle any curveballs. 2. Discuss concessions. In multiple offer situations, the seller often chooses the offer that … (1 comments)
customer service: 6 Tips for Instagram Success
- 12/02/14 12:09 AM
One of the fastest growing social media platforms, Instagram is an image and video driven social media site that give you the opportunity to showcase well-shot photos and establish yourself as the expert of your community. Like the other social media sites though, there are a few things to keep in mind before you post a photo or video. Here are six:
1. Caption the photos with a great description, tag restaurants or people and use hashtags. If you forgot to caption a photo or used the wrong tag, Instagram now allows you to edit your captions. 2. Link your Instagram page to your … (3 comments)
customer service: Surprise Your Clients with These Fun Pop-By Gifts
- 11/30/14 11:38 PM
The holidays offer the perfect opportunity to visit your best clients and deliver seasonal Pop-By gifts. Pop-Bys show your clients that you appreciate their business and the referrals they’ve sent to you this year. They also allow you to get valuable face time with your clients to say hello, check in, chit chat and reaffirm that you’re never too busy for their questions or their referrals. However, many agents become stuck thinking of the perfect Pop-By items to deliver to their clients. After all, the gift should show how much you appreciate them, right? Pop-Bys don’t have to be fancy or … (16 comments)
customer service: 3 Reasons to Start Using Instagram
- 11/24/14 11:33 PM
If you’re like most agents, you want to have a presence on whatever social media platform is the most relevant at the time. First it was Facebook, and then everyone flocked to Pinterest. While these are great platforms for sharing photos and information about listings and tips for home buyers and sellers, many agents are beginning to turn their attention to Instagram. Instagram is a photo-driven social media site allows you to edit and post photos, as well as short 15-second videos to your feed on the site, Facebook, Twitter and other popular social media sites. Here are a few reasons to get active … (2 comments)
customer service: Wow Your Multi-Generational Buyers!
- 11/21/14 12:12 AM
According to the latest research from the National Association of REALTORS®, 13% of buyers in 2013 purchased a multi-generational home. This may not seem like a lot; however, many 20-somethings have moved back in with their parents to save money while they get on their feet, not to mention the Boomers who are taking care of aging parents. This small, but mighty, group of buyers comes to the home search process with a unique set of must-haves and deal breakers. Help them find the best home for their needs, while offering the highest level of quality service, with these tips. 1. … (1 comments)
customer service: How to Use Social Media for Business
- 11/19/14 11:49 PM
Social media is a great way to get the word out about your business and listings. However, many agents post too often and saturate their clients’ news feeds with so much information that they feel overwhelmed and choose to unsubscribe. Or, they post so infrequently that their clients forget about them. Mastering social media involves a delicate dance; however, it is possible to build relationships with clients with the following tips. 1. Post a mix of items. While it’s smart to post listings and other business marketing information every now and then, try not to sell something every time you post on social … (2 comments)
customer service: Les Brown’s 3 Essential Goals
- 11/17/14 11:39 PM
You may be aware that it’s smart to create achievable goals, but do you create goals in these three areas of your life? Best-selling author and motivational speaker Les Brown gave live audience members and those watching online the scoop on goal setting at Brian Buffini’s Success Tour in Toronto. When you set these types of goals, you’ll help to succeed in business and life. 1. Personal goals. Les Brown had a goal to buy his mom a house when he grew up. When his mother was 78 years old, he made good on his promise and bought her dream home and had it … (2 comments)
The summer is a great time to connect with your clients. The longer days offer fun opportunities to meet up with your clients face-to-face, which is one of the best ways to connect with them. Here are a few ideas to get you started.
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