client expectations: Managing Expectations - 08/11/11 08:26 AM
It seems no matter how good my mortgage kung fu gets, I always get schooled one way or another.  Many times, it isn't that I have forgotten a technicality or missed a piece of documentation, it's managing, or mismanaging, my clients expectations.
Early on, the Loan Assistant who was tasked with guiding me during my first days as an LO taught me a valuable lesson that I continue to apply to every aspect of my life:  "Don't ever say anything definitive to the client without all the information from everybody."  Wisdom, folks.  Straight up pearls of wisdom I tell you.
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Iva Burmeister (Absolute Mortgage, Everett, WA)

Iva Burmeister

Everett, WA

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Absolute Mortgage, Everett, WA

Address: Everett, WA, 98208

Office: (425) 750-9974

Mobile: (425) 750-9974

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