customer service: Put the Customer First
- 08/23/17 05:48 AM
Put the Customer First
“If you work just for money, you’ll never make
it, but if you love what you’re doing and
always put the customer first,
success will be yours.”
Ray Kroc 1902 – 1984, American Businessman, Joined the
California Chain McDonald in 1954 and build it into a
National and Global Franchise
As I see it . . . . . . .
Put the customer first
At a recent speaking engagement that included newer real estate professionals who were in the process of getting their business off the ground . . . . And experienced professionals who are in the process of growing their … (13 comments)
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customer service: A Foundation of Positive Cord Values
- 08/17/17 02:11 PM
A Foundation of Positive Cord Values
“Building your future on a foundation of positive cord
values . . . . puts your future on a solid foundation
for personal growth.”
Lou Ludwig Sales and Management consultant,
Success Coach, Speaker, Trainer and Author
As I see it . . . . . . .
A foundation of positive cord values
Build your career on a solid foundation of cord values . . . . and your career will move forward on solid footing to support the weight of your success journey.
Your cord values will be reflected in your attitude . . . . in the level of … (3 comments)
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customer service: The Customer Decides
- 08/04/17 06:30 AM
The Customer Decides
“It is not the employer who pays the wages. Employers
only handle the money. It is the customer
who pays the wages.”
Henry Ford 1883 -1947, American Industrialist,
Founder of the Ford Motor Company
As I see it . . . . . . .
The customer decides
The customer decides . . . . if they trust you.
The customer decides . . . . if you put their best interest ahead of your own.
The customer decides . . . . if they are satisfied with the level of your customer service.
The customer decides . . . . if you meet . . . . … (10 comments)
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customer service: Focus on the Direction Not the Pace
- 06/13/17 02:27 AM
Focus on the Direction Not the Pace
“It’s does not matter how slowly you go as
long as you do not stop.”
Confucius 551 BC – 479 BC, Chinese Teacher, Editor,
Politician, Philosopher
As I see it . . . . . . .
Focus on the direction not the pace
Focus on moving in the right direction on your success journey. Moving in the right will keep you success journey on course putting the uses of your time to its best uses . . . . with less wasted effort.
The pace is difference for someone that’s trying to go as fast as they can. A … (11 comments)
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customer service: The Way of the Dinosaur
- 02/17/17 05:38 AM
The Way of the Dinosaur
“Unless you want your business to go the way
of the dinosaur, it’s time to evolve or die.”
Robin Crow American Author, Recording Artist,
Public Speaker
As I see it . . . . . . .
The way of the dinosaur
The business model that is slow to adjust . . . . or fail to adjust will find themselves on thin ice with a diminished market share . . . . and eventually going out of business.
Business should be in a constant state of renewal to remain relevance in the changing business environment. A business will need to remain … (18 comments)
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customer service: A Powerful Rule for Successful Business Relationships
- 01/30/17 08:23 PM
A Powerful Rule for Successful Business Relationships
“Here is a simple but powerful rule . . . always give
people more than they expect to get.”
Nelson Boswell, Author
As I see it. . . . . . . .
A Powerful rule for successful business relationships
Customers are not all the same . . . . They are unique as individuals . . . . they also have specific needs . . . . expectations and motivations.
As a professional you have to understand your customers . . . . to successfully service their needs.
Each customer coming into a business relationship with a set … (15 comments)
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customer service: A Top Priority in Successful Sales is
- 06/25/16 02:56 PM
A Top Priority in Successful Sales is
“Wise are those who learn that the bottom line doesn’t
always have to be their top priority.”
William Arthur Ward 1921 – 1994, author
As I see it. . . . . . . .
A top priority in successful sales is
A top priority in successful sales . . . . is to create satisfied customers.
Creating a high level of customer service . . . . leads to customer satisfaction . . . . and that satisfaction will contribute to the bottom line. Your bottom line doesn’t create . . . . satisfied customers.
Satisfied customers = … (5 comments)
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customer service: Service . . . . is a Success Magnet
- 04/12/16 10:16 AM
Service . . . . is a Success Magnet
“Your rewards will be determined by the extent of
your contribution, that is service to others.”
Earl Nightingale, Self-Help Author, Motivational Speaker
As I see it. . . . . . . .
Service . . . . is a success magnet
Success is achieved through service that you render to others. People will long remember the quality of your service . . . . long after it’s been rendered.
Quality service . . . . is a stepping stone to success . . . . It opens the doors to repeat business and referrals.
By … (6 comments)
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customer service: Doing . . . . A Little Bit More
- 03/20/16 12:12 AM
Doing . . . . A Little Bit More
“There will come a time when you believe everything
is finished. That will be the beginning.”
Louis L’ Amour, Author
As I see it. . . . . . . .
Doing . . . . a little bit more
When you have worked really hard . . . . and you feel like you can’t do any more. Keep going and do a little bit more.
When you believe that you have provided great customer service . . . . and it couldn’t be any better . . . . do a little bit more . . … (13 comments)
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customer service: An Exceptional Customer Service Experience
- 03/17/16 10:57 AM
An Exceptional Customer Service Experience
“No one can make you serve customer well.
That’s because great service is a choice.”
Ken Blanchard, American Author,
Management Except
As I see it. . . . . . . .
An exceptional customer service experience
Exceptional customer service just doesn’t happen by chance . . . . it takes a personal commitment and hard work. The level of the service that you deliver is a personal choice. Exceptional customer service is the choice to pay the price to become successful through your efforts of today . . . . for the success that you will enjoy over a life time.
Establish … (3 comments)
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customer service: People . . . . Will Pay For Value
- 03/09/16 12:35 PM
People . . . . Will Pay For Value
“That which costs little is less valued.”
Miguel de Cervantes, 1547 – 1616 Spanish Novelist
and Playwright
As I see it. . . . . . . .
People . . . . will pay for value
The lowest price without value . . . . has limited . . . . or no value to the consumer. When the product or service doesn’t deliver on the promise . . . . it has very little or no value.
As a professional the price of your service or product is directly related to the value and quality … (19 comments)
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customer service: The Customer . . . . is Always Right
- 02/03/16 01:36 PM
The Customer . . . . is Always Right
“Right or wrong the customer is always right.”
Marshall Field 1834 - 1906, American Entrepreneur
and Founder of the Marshall Company
As I see it. . . . . . . .
The customer . . . . is always right
The golden rule of customer service . . . . is the customer is always right.
Rule number one is the customer . . . . is always right
Rule numbers two . . . . if the customer is wrong refer back to rule number one.
The first rule of a successful business . . . . … (13 comments)
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customer service: Be a Difference Maker
- 01/09/16 05:34 AM
Be a Difference Maker
“You have been created in order
that you might make a difference.”
Andy Andrews, Bestselling Author
As I see it. . . . . . . .
Be a difference maker
Go the extra mile . . . . and it will make a difference in your pursuit of achieving your goals.
Give your customers exceptional service . . . . and it makes a difference in your customers willingness to do business with . . . . and in their willingness to refer others to you.
Lend a help hand to a person in need . . . . and you will make … (14 comments)
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customer service: Customer Service Becomes a Business Advantage
- 12/27/15 12:23 PM
Customer Service Becomes a Business Advantage
“Being on par in terms of price and quality
only get you into the game.
Service wins the game.”
Tony Alessandra, author and speaker
As I see it. . . . . . . .
Customer service becomes a business advantage
Your service is the price you pay . . . . to get you in the door.
The quality of your service . . . . can keep you in the game or close the door behind you for future business.
But when you want to win . . . . It will be your customer service the puts you over … (10 comments)
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customer service: You Have to Start . . . . To Have a Beginning
- 10/11/15 01:24 PM
You Have to Start . . . . To Have a Beginning
“A great thing is the start to see an opportunity for service, and
to start doing it, even though in the beginning you serve but
a single customer – and him for nothing.”
John Collier 1884 – 1968, Native American Advaocte
As I see it . . . . . . .
You have to start . . . . to have a beginning
Every great enterprise has a beginning . . . . and every opportunity starts with the first step in pursuing it with a purpose.
Exceptional customer service has its beginning … (10 comments)
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customer service: Increase Your Business . . . .
- 10/08/15 11:24 AM
Increase Your Business . . . .
“If you don’t wow them it’s likely that
you won’t do business with them.”
Lou Ludwig, Sales and Management Consultant,
Success Coach, Speaker, Trainer and Author
As I see it. . . . . . . .
Increase your business . . . .
You increase your business possibilities . . . . When you set a high standard for yourself . . . . your business . . . . your customer service and then exceed them.
Providing a WOW customer experience is not a casual occurrence. It’s a planned and consistent activity; that increase the possibilities … (12 comments)
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customer service: Increasing Your Business Opportunities
- 09/14/15 01:41 PM
Increasing Your Business Opportunities
“If you don’t wow them . . . . it’s likely that you won’t do
business with them.”
Lou Ludwig, Sales and Management Consultant, Success
Coach, Speaker, Trainer and Author
As I see it. . . . . . . .
Increasing your business opportunities
You increase your business opportunities when you set a high standard for your business . . . . . and for the level your customer service that you consistently deliver. Your customer service . . . . will be measured by your ability not only by meeting your customers expectation . . . . but in … (17 comments)
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customer service: Get Energized About Your Career
- 08/05/15 06:51 AM
Get Energized About Your Career
“I feel sorry for the person who can’t get genuinely
excited about his work. Not only will he
never be satisfied, but he never
achieve anything
worthwhile.”
Walter Chrysler, automaker
As I see it . . . . . . .
Get energized about your career
Get energized . . . get animated . . . . and get excited about your career.
You communicate how you feel about your career . . . . through your attitude . . . . and through your actions. You will also communicate your feeling in how you … (17 comments)
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customer service: Diligence Creates Opportunity
- 08/02/15 07:19 AM
Diligence Creates Opportunity
“Diligence is the mother of good fortune, and idleness –
its opposite –never led to good intention’s goals .”
Miguel de Cervantes, Writer
As I see it . . . . . . .
Diligence creates opportunity
Some people have it . . . . and some don’t.
It’s acquired over time . . . . and will make a big difference in your relationships . . . . In your customer service . . . . and in the level of success that you achieve.
You can’t get it by reading a book . . . . or in hearing an audio program.
It … (16 comments)
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customer service: Greatness in is the Eyes of the Customer
- 07/30/15 10:59 PM
Greatness in is the Eyes of the Customer
“Everyone has the power of greatness. Not for fame,
but greatness. Because greatness is
determined by service”
Martin Luther King Jr. 1929 -1968, Civil Rights Leader,
Clergyman,
As I see it . . . . . . .
Greatness is in the eyes of the customer
How your customers judge you . . . . becomes the foundation for your business and future success.
The single biggest differentiator is in your customer’s eyes . . . . is the quality of your service.
Average customers service . . . . will put you out of business. Customers will no … (12 comments)
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Put the Customer First
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