training: 7 types of meeting purposes... - 01/23/08 03:02 AM
Lu Kalaj

training: How to get that second wind (who doesn’t need that at 3:00?) - 01/23/08 01:07 AM
Quick Hands-On Stress Relief
Got a minute on your next break?
These moves can help relieve tension around your head, neck, shoulders and hands:
The scalp soother: Place thumbs behind your ears and spread your fingers on top of your head. Move your scalp back and forth slightly by making circles wit your fingertips for 15-20 seconds then gently release. Repeat 2-3 times
The eye easer: Close your eyes and lace your ring fingers directly under your eyebrows, near the bridge of your nose. Slowly increase pressure for five seconds, then gently release. Repeat 2-3 times
The shoulder saver: Place your left hand on the right … (2 comments)

training: Free Technology Webinars... take advantage of them. - 01/22/08 02:12 AM
Active Directory for Desktop Support Specialists (1/23/08)
Tips & Tricks for Creating Complex Documents with Microsoft Word and Collaborating with Microsoft SharePoint Services (1/30/08)
Windows Server 2008 and Windows Vista - Perfect Together (2/21/08)
Deploying Vista (3/19/08)
ITIL (4/23/08)
Lu Kalaj
New Horizons Learning Centers
East Lansing, MI  48823

training: Refine your business writing style. - 01/22/08 01:33 AM
Come join in on some skill enhancements on 2/5/2008 at
2947 Eyde Parkway, Suite 210, East Lansing, MI  48823.
Please call Lu Kalaj at 517-318-4025 to attend, this evaluation class at no charge to you.
Grammar Essentials In this course, students will review the rules of grammar, identify common grammar errors, and refine their business writing style. Lesson 1: Identifying Nouns, Pronouns, and Verbs
Identify Nouns Identify Pronouns Identify VerbsLesson 2: Identifying Adjectives and Adverbs
Use Adjectives Use AdverbsLesson 3: Identifying Prepositions, Conjunctions, and Interjections
Use Prepositions Use Conjunctions Use InterjectionsLesson 4: Identifying Rules
Monitor Sentences Monitor Modifiers Avoid Common ErrorsLesson 5: Identifying … (1 comments)

training: Is anyone ever READY for change... Its how we RESPOND that matters. - 01/16/08 05:19 AM
1.  What should you do to help your team members adjust to and even embrace change?
2.  You want to inform others of changes, and you anticipate they will be resistant and question it.  Which method of communication would work best to present the changes for the first time?
3.  Which of the following are effective ways to analyze the impact of change?
     a.  Communicate the potential negative impacts to your team members.
     b.  Try to implement solutions to cultural issues.
     c.  Address issues with team members as a whole, not individually.
     d.  List all the process and procedures that will need to … (1 comments)

training: Building Strong Customer Relationships....Where has it gone? - 01/16/08 04:25 AM
Some steps to follow...
1.  Know your customer
     a.  Evaluate them, ask the right questions, and listen for expectations
     b.  Communicate results that matter and make friends for life
2.  Develop customer focus
     Learn to be Extraordinary - go above and beyond just a committment
3.  Implement a customer service plan
     *  Should include dependability, willingness, competency, convenience, friendliness, trustworthy, listens, and 
      walking in the other person's shoes."
     a.  Be an overcomer
     b.  Be an encourager
     c.  Be teachable
     d.  Focus on the Positive
4.  Maintain a customer friendly culture
     a.  Respond to problems or issues quickly by listening, empathizing, apologizing, and taking action
     b.  Learn how … (5 comments)

training: Grow successful businesses and propel dynamic careers - 01/16/08 03:30 AM
Being successful in the business world means having a broad range of up-to-date business skills that will help to optimize business productivity. Project management, leadership and management, and customer service training are traditional areas of skill development, but how are your employees' soft skills? Business writing, presentation skills, negotiation skills, conflict management and interviewing skills are only some of the many important soft skills a business person needs to succeed in today's competitive environment.
New Horizons Business Skills training has helped companies grow and develop the skills of their employees, which positively impacts the bottom line by examining business processes and developing … (0 comments)


Lu Kalaj

Brighton Township, MI

More about me…

Vision Realty Centers

Address: P.O. Box 1111, Walled Lake, MI, 48390

Mobile: (248) 214-3319

Fax: (810) 632-6567

Email Me

I blog about the most important things in my life going on in that month entered. In the forefront are my children, and 20 year old friend/spouse.



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