scripts: Why Don't We Knock On Doors Anymore? Because Even THAT Has Become Systematized. - 01/25/11 05:38 AM
Once upon a time, a knock on the door didn't illicit the response it does now.  Once upon a time the exchanges were relatively pleasant in these instances.
So how did we get to this point where even salespeople themselves bristle at someone knocking on their door and most are even on the do-not-call list?
The answer is simple.
Systemization.
Systems have their place for the rudimentary aspects of performing a task, but you can't systematize heart or personality.
Once upon a time, the act of selling became littered with scripts filled with words that would ultimately be uttered by people … (3 comments)