A very usual part of the day in the life of a Realtor, I've been trying to hunt down some information, specifically about a bank-owned property. Not being able to locate a direct phone number, I called a local bank number to begin my quest. The phone rings and I'm connected with a "banker." A muffled voice mentions something about the bank name and her name, neither of which I was able to catch. "Can you repeat that, please?" I inquired. Thinking that would have yielded a slower … (3 comments)
phone calls: What The Heck Was That?
- 05/08/16 09:14 AM
My phone rang today. Not a number I recognized so I thought it’s either a client or it’s someone responding about an event I’m helping to organize at my church this week. I answered, as I usually do, “This is Monica Hill. May I help you?”
Female caller, “How do you work your system.” (It didn’t sound like a question. More like a statement.) (So I didn’t answer right away.)
She continued immediately, “To get the money.”
Now I didn’t answer because I really wasn’t sure if she had found my name erroneously associated with some other website, or if she dialed the wrong number.
It’s been a bit of a crazy day today in terms of business with lots of details to follow up in many different directions. I’ve had multiple calls today that were out of the blue… the unrealistic buyer who is under the misconception that a low credit score is enough to get a mortgage, so you carefully and respectfully inform them of a realistic picture… the prospective buyer who wants the Taj Mahal complete with a finished basement and a fenced yard for about $50,000… the buyer who wants more information about “that house that I just … (5 comments)
phone calls: Call Me... Maybe?
- 03/18/16 03:51 AM
Real estate is a business of relationship building. You meet a client, you listen to them, you respond to their questions, you help them get financing in place, you tour them, and you finally find the place they want to call home. Then you spend time completing paperwork for an offer, which you email to the listing agent.
And that’s it? Seriously? After all that you wouldn’t pick up your phone and CALL the listing agent so they know you’ve sent an offer?
I am not at all sure where this new trend started but it’s got to stop. Three times this … (0 comments)
How I wish companies would encourage their employees to learn how to speak clearly on the phone.
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