customer centered service: Wet Faces at Victoria Falls - 08/17/14 12:40 AM

Sometimes it's best to shed the raincoat and enjoy the rain or morning mist as was the case when my sister and I visited Victoria Falls earlier this year.  While some people opted to take a few photos and take a shortcut, we hiked to the end of the trail sans the complimentary raincoat.  Did we get wet?  You bet. Will we ever forget the experience of water roaring, mist falling and yes, even the rainbow?  Not a chance.
It's the experience people remember.  Going the extra mile has multiple returns whether you're a tourist (actually we prefer to call … (25 comments)

customer centered service: Leading From the Middle in a Customer Centric Business Model - 10/07/11 08:12 AM
There are no awards on the walls of my office.  I have a box full, but they will remain in the box.  Instead of a wall of awards I elected to hang a large California landscape print above my desk when I moved to a new office (within the same company) in June.  To be honest, the painting gives me more pleasure than those awards I was always straightening in a compulsive "Monk" (TV show) sort of way.  A customer centric business is not about me, nor what I've done in the past, it is about doing my best for my clients right … (4 comments)

customer centered service: A Game of Chess--Paying It Forward - 01/08/11 01:10 AM
A sharp and savvy senior client lives alone (except for his caretaker). His son is a past client and mentioned his father enjoys a good game of chess.  Norma Toering & Team recently listed a vacant lot for this active and amazing senior, and during our meeting at his residence the subject of chess came up.  He was delighted to discover my son and business partner enjoys an occasional game of chess. 
 
Our client's eyes danced at the mention of a match and he extended an immediate invitation.  The time and date were set.  Monday, after he took photos and installed a sign, … (13 comments)

 
Norma Toering  Broker for Palos Verdes and Beach Cities,  Palos Verdes Luxury Homes in L.A.  (Charlemagne International Properties) Ambassador large

Norma Toering Broker for Palos Verdes and Beach Cities

Palos Verdes Luxury Homes in L.A.

Rancho Palos Verdes, CA

More about me…

Charlemagne International Properties

Address: Charlemagne International Properties, 609 Deep Valley Drive, Suite 200, Rolling Hills Estates, California, 90274

Office: (310) 493-8333

Mobile: (310) 493-8333

Email Me

I am a California real estate Broker-owner. Tune in for Best Buys in Palos Verdes; Market Updates; Buy & Sell Signals; Advice to Buyers & Sellers and other real estate related topics of interest. Updates will be posted on all four cities on the Palos Verdes Peninsula, PV School District and other happenings on The Hill. South Bay Los Angeles cities I sell real estate in: Palos Verdes Estates, Rolling Hills, Rolling Hills Estates, Rancho Palos Verdes, San Pedro, Long Beach, Torrance, Lomita, Redondo Beach, Hermosa Beach and Manhattan Beach. Google+


Listings

Links

Archives

RSS 2.0 Feed for this blog