First, we continued our Customer Service expansion with the addition of Customer Service Specialist Kayley Rogers to the team.
We also completed the renovation of the Customer Service area with the installation of new furniture, some paint, and a few other touchups. The team was very excited to get rid of the temporary tables and have their own workspaces!
At the end of October, we made our biggest company announcement yet: the completion of our Series A funding and the launch of two new product offerings. … (2 comments)
customer service: HouseLens Company News: Customer Service Expansion
- 10/01/14 01:05 AM
September has been a very eventful month at HouseLens. Aside from the usual excitement of being a fast-growing company, we had the novelty of going through a major expansion in our Customer Service department!
Our new markets have flooded us with new customers, and our existing Customer Service team was stretched to the limit. So CRO David Greenberg, who oversees Customer Service along with Sales and Marketing, decided it was time for some big changes.
We started by knocking down the wall between Customer Service and the conference room to create a mini-call center with ample room for … (0 comments)
In July, I introduced you to HLU Director of Training Joe Stanford, whose work with our new artists helps us ensure the continued quality of our videos as we expand into the nation's top real estate markets.
Customer Service Manager Andy Keesee is another key part of the quality-and-professionalism puzzle. As we grow, we want to continue providing friendly, highly skilled, and attentive customer service to all our customers. That's true whether you're just around the corner in Nashville or hundreds of … (0 comments)
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