listening skills: 5 Steps to Good Listening, Step 5
- 02/06/10 04:54 AM
This week I've laid out 4 steps of good listening: 1. Pay Attention, 2. Clarification 3. Evaluation and 4. Feedback. The final step is Reconfirmation. It's not bad manners or a mark of instability for people to change their minds. Real estate agents often say "Buyers are Liars" as if this is great wisdom that was etched on a tablet and came down from a mountain. The subtext could be that the agent stopped listening and is locked onto the initial conversation with that buyer as The Truth. In fact, as buyers start looking at homes, they encounter all kinds of … (3 comments)
This week I've laid out 4 steps of good listening: 1. Pay Attention, 2. Clarification 3. Evaluation and 4. Feedback. The final step is Reconfirmation.
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