servicing: PUBLIC RELATIONS IS NO MYTH
- 12/17/18 09:01 AM
Relating to the public appears to be easy on the surface. What could be easier? You have told & sold your friends, family, neighbors and select people various things over-time and for the most part everything went well and was predictable. Even if it didn't, the stakes were not high enough to cause blow-back, feed-back or get-back dynamics. Let's explore this to see how far public relations goes & why BUSINESS Try brushing someone off or ignoring them for any length of time (or first time) while expecting their business won't work. How do we know this? The paying (or hope to be) customer morphs into & … (6 comments)
servicing: ADVERTISING MARKETING AND SERVICING COMPONENTS
- 02/27/14 11:23 PM
How one begins something determines how it will turn out and then some. Often we find that while we think something makes sense, what about our target audience? The public is a mix of different people in different places with different wants and needs. This makes marketing crucial ADVERTISING STAGE Have you ever purchased or ordered something that came with a set of instructions that were not clear? Lets back up and start from the beginning. Advertising went to work and you liked the product or service and bought it. GOOD. You got it home or ordered it and it wasn't a plug & play or wasn't … (5 comments)
servicing: HOW CAN I HELP YOU
- 10/14/13 04:21 AM
Read the above title slowly. The part you play is upon you when you have a job to do. It is showtime and rehearsals are over. Your result is knocking on your door. Will you answer? Will you let it in or will you be taking a shower while the opportunity goes on to someone else? In buying and selling large expensive items customer service is the focus and you get one chance to make your point..your branding work SELLING AND BUYING ANYTHING If someone wants to purchase or sell something in the hundreds of thousands of dollars...ask yourself this? How … (7 comments)
servicing: CUSTOMER SERVICE HAS TO PRODUCE A RESULT
- 09/02/13 12:51 AM
You can apologize all day long for falling short on someones expectations. It wont hurt but it also wont help produce the coveted results and certainly is a poor substitute for the lack of the result. Often, people use the words I am sorry or I apologize and quite a few times it is disingenuous but on the record for compliance to customer service...Again...wheres the beef? WHAT WE DISCUSSED Meeting the expectation is what we are all looking and wanting. That is the position or mention as represented. Just give me what we discussed or you promised. I mean that is … (48 comments)
servicing: WHY PEOPLE FIRST AND THEN BUSINESS
- 04/23/12 12:01 AM
The answer is not complex. Before all things PEOPLE WERE. Before contracts, cars, gadgets, technology, roads and ships PEOPLE were here. Their needs came first and when met successfully, both the buyer of the service and the seller of the service prospered. Their families grew then more business services appeared. Without the PEOPLE dynamic...you have nothing BEWARE IMITATION Today, many service providers have figured out how to hype and attract people but rarely do they make good. For example, when you go to buy something, you want service and information. Then, the product itself has to answer to you with a … (4 comments)
servicing: THE CUSTOMER IS MAKING A COMEBACK
- 01/03/12 03:15 AM
Remember us? The customer. We are not a wallet, a purse or a dollar bill or two. NO. Behind all that is a living breathing person who wants something and the product or services is part of the transaction. It is not just an exchange of monies, but the customer has to walk away feeling right..good...well..happy, and satisfied THE GOOD NEWS ABOUT THE BAD That is what is so good about this downturn or recession. It is helping to call attention to the fact that while we need capitalism, trade between us, the exchanging of values and dollars, we also need … (0 comments)
Relating to the public appears to be easy on the surface. What could be easier? You have told & sold your friends, family, neighbors and select people various things over-time and for the most part everything went well and was predictable. Even if it didn't, the stakes were not high enough to cause blow-back, feed-back or get-back dynamics. Let's explore this to see how far public relations goes & why
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