professionalism: No Advice Is Better Than Bad Advice - 11/12/18 08:36 AM
Social media can be a tempting resource for licensees who seek immediate gratification for questions or problem-solving. Reliance upon Facebook groups is growing. Not so long ago, posting anything online even remotely related to a transaction was taboo, and with good reason. Public discussion of any details (past or present) was considered a violation of fiduciary duties -- even when names and addresses were never mentioned, as an agent's identity alone could provide context clues sufficient to inappropriately link back to transaction information.
Social media has opened up a can of worms in that respect. Closed online groups allow for industry pillow talk behind … (41 comments)

professionalism: Oversharing Is Not Caring - 02/02/18 03:21 PM
Professionals: BEWARE the OVERSHARE
Can we talk?
We intend to explain ourselves. In fact, we try to over-explain so that our listeners will understand that we aren't ignoring them or blowing them off. We think we are being professional, and working to positively manage expectations. We think we are earning credibility by being "honest" or "transparent". We think we are earning respect by showing how very busy we are or what kind of activities we give our time to. We think we are building relationships because we are sharing details about our personal lives.
Nope. What we are really doing is flat out sending … (11 comments)

professionalism: Whose Voice Counts? - 08/14/17 07:13 AM
Putting yourself out there is hard.
The homeowner is told: "You shouldn't comment. You don't have experience."
The investor is told: "You shouldn't comment. You don't have any formal training in real estate."
The real estate student is told: "You shouldn't comment. You don't have your real estate license."
The licensed salesperson is told: "You shouldn't comment. You aren't a broker."
The broker is told: "You shouldn't comment. You're not an attorney."
The attorney is told: "You shouldn't comment. You're not the 'right kind' of attorney."
The specializing attorney is told: "You shouldn't comment. You're not a judge or a jury."
The judge is told: "You should recuse yourself. You are … (3 comments)