customer service in real estate: 5 Do’s of Superior Customer Service as an Agent
- 09/17/18 12:26 PM
Being a real estate agent basically means you are an expert in both the real estate industry and customer service. If you want to take your customer service from good to outstanding though, focus on doing these 5 things. DO Be PromptNo one likes to be kept waiting, but when it comes to one of the biggest transactions of a person’s life they like it even less. That’s why it is so important as a real estate agent that you respond to any client or lead inquiries promptly, and always show up for appointments on time. That probably seems like a no-brainer … (1 comments)
customer service in real estate: 9 Do’s and Don’ts of Excellent Customer Service as a Realtor
- 07/12/16 11:54 PM
On any given day, a real estate agent has a thousand tasks on the go. Between your listing presentations, open houses, contract drafts and phone calls, it can be easy to lose focus on the kind of service you’re offering your clients. Are you providing the best possible service to your real estate clients? Follow these 9 customer service do’s and don’ts for real estate agents and you’ll be swimming in client referrals in no time! DO’s Be Prompt and Punctual According to the National Association of Realtors, over 88% of buyers expect a response from their Realtor within an hour. This statistic alone shows how critical a speedy … (2 comments)
customer service in real estate: 3 Amazing Customer Service Tips for Real Estate Agents
- 07/08/14 01:38 AM
Excellent customer service is a foundation for referrals, repeat business, trust, and loyalty in your real estate sales career. Here are three ways to ensure you’re on the right track: 1. Be a helpful resource Are you providing value over time to your database in the form of helpful and interesting information on homeownership and real estate? There are many ways in which you can do this, such as: Your real estate e-Newsletter (IXACT Contact provides you with a professionally designed and written one each month) Drip marketing campaigns Just Listed and Just Sold e-Cards or e-Flyers Also, be sure to use the … (6 comments)
customer service in real estate: The Secret to Serving Your Customers Better
- 03/13/14 01:36 AM
Today we’re sharing an article that was written by IXACT Contact partner and real estate trainer Richard Robbins of Richard Robbins International. It appeared in REM Magazine. It’s an important piece because a real estate contact management system is essential to much of what he discusses. We’ll post a snippet of the article and a link at the end of this post. One key theme of the article is that you have to master relationship-building in order to provide your customers with that ultimate service experience. As Richard says, “The secret to better serve, protect and support your clients, is to take time … (0 comments)
customer service in real estate: 10 Tips for Great Customer Service
- 12/12/13 01:49 AM
Today’s post is written by Carrie Gable, President and CEO of RealSupport Inc., a leading real estate virtual assistance company. As Carrie and her team will tell you, responding to real estate leads fast and keeping clients in the know is a whole lot easier with a good real estate contact management system, like IXACT Contact. Enjoy the article: In our online culture today with trying to keep up with our social media, marketing, blogging and a myriad of other tasks, it can be easy to forget the key to our success: our clients. As real estate agents, you’re constantly being pulled in … (5 comments)
customer service in real estate: May I have Lousy Service, Please?
- 05/02/13 01:28 AM
Here’s a great article by vice president of marketing for NewPoint Media Group, Rebecca Chandler, on ways you, as a real estate sales professional, can provide amazing customer service. As you’ll read, Rebecca discusses the importance of following up with every lead and proactively calling your real estate leads and clients versus hoping they’ll call you. A great tip is to use your CRM for Realtors to a) set-up automatic prompts and reminders so you never forget to make an important phone call and b) set-up every lead on an automated drip marketing campaign so while you’re busy on the road showing homes, you’re … (4 comments)
Enjoy our tips and ideas on how to create a successful referrals-based business using a real estate CRM. Keeping in touch, building relationships, generating new leads, and staying organized and in control - we cover it all, and more!
The blog posts are written by myself and other members of the IXACT Contact team.
Being a real estate agent basically means you are an expert in both the real estate industry and customer service. If you want to take your customer service from good to outstanding though, focus on doing these 5 things.
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