real estate loyalty: Turning Complaints into Loyal Clients
- 08/09/12 12:04 AM
The real estate transaction closed. You’re certain that you did a great job for your client. Then, a month after the move, you visit and ask for her candid feedback. She says, “Well, to be honest with you, I’m not very happy with your service.”
Ouch! What happened?
There are many reasons why a client may be dissatisfied with your service. But that doesn’t mean all is lost. If you handle the situation correctly, you can, in the majority of cases, turn a complaining client into a loyal one.
Tips to consider when dealing with complaints in your real estate sales … (4 comments)
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The real estate transaction closed. You’re certain that you did a great job for your client. Then, a month after the move, you visit and ask for her candid feedback. She says, “Well, to be honest with you, I’m not very happy with your service.”
;)
;)
