quality: More Than Just A Hardware Store!
- 12/11/08 06:22 AM
"Quality in a service or product is not what you put into it, it is what the client or customer gets out of it." --Peter Druke I had an interesting conversation earlier this week that prompted some thought about service and quality. These are buzz words that seem to be everywhere. Researchers tell us that consumers are becoming immune to advertising in the traditional ways and that they are increasingly aware of and avoiding shoddy service and quality. The conversation I had was with one of the owners of a local hardware store located in Hudsonville MI. Gemmen's was established … (1 comments)
"Quality in a service or product is not what you put into it, it is what the client or customer gets out of it." 
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