exceptional client satisfaction: Putting smiles on faces and welcoming new visitors daily. - 02/10/14 12:51 AM

Putting smiles on faces and welcoming new visitors daily.
 
When I became a REALTOR, helping people realize their real estate goals was at the top of the list, where it still remains. A journey that starts with much anticipation and expectation, that ends up with smiles-all-around! Here are some things that I have learned and can help along the path to success: 
Develop a Business Plan. Include short-term as well as long-term goals.  Can be as simple or as detailed as you wish. Keep it Simple:  If you take on too many things, it may be self-defeating and disappointing. Be realistic and … (13 comments)

exceptional client satisfaction: Meeting the day to make a difference! - 01/23/14 11:13 PM
Meeting the day to make a difference!

This morning I will meet and write an offer with 1st time homebuyers at the office. Then show a young couple who have 2 children available rentals in the area and finish the day going over details with a couple who are building their dream home.
It is looking promising from here. How is your day planned out?
(5 comments)

exceptional client satisfaction: Is it okay to send clients out alone? - 01/07/14 08:12 AM

Is it okay to send clients out alone?
 
is the correct answer. Under no circumstances should a real estate agent send their clients out by themselves to view properties. 
While you may not know about open houses they attend, any scheduled showings for homes that are owner-occupied will be shown with buyer agent present. How else will they gain entry, other than ringing the doorbell themselves and asking the sellers to see the interior of their home? Vacant homes are accessed with an electronic key exclusive to agents and cannot be given to anyone to use. That includes clients and other … (20 comments)

exceptional client satisfaction: 10 Ways to Ensure a Successful 2014! - 01/02/14 03:31 AM

10 Ways to Ensure a Successful 2014!
 
Now that 2014 has arrived, it is time to set short-term and long-term goals for your business that will successfully guide you through the year when implemented. Capitalize on strengths and improve in all areas to ensure overall success. 
 
Successful real estate transactions are an exciting and viable part of business. A homeowner sells their property and a homebuyer purchases the home they want at a good price and we, as residential real estate professionals, are rewarded for our efforts.
 
The following are some guidelines for goal-setting that have helped me in … (13 comments)

exceptional client satisfaction: Get out of the way for client's sake! - 12/20/13 11:42 PM

Get out of the way for client's sake!
You have submitted the offer to the listing agent and received a call-back with the response, "I don't think my client will accept that." Submit it. At least allow the client to view the offer. They can decide whether the terms and conditions are acceptable based on the information contained in the REPC.
 
Do not attempt to negotiate via phone, whether verbally or by text messages before your clients have seen the documents. Present the offer, all incoming offers in a timely manner, otherwise, it is a disservice, perhaps bordering on unethical behavior. Everything in … (56 comments)

exceptional client satisfaction: Dare to Care. - 12/15/13 11:46 PM
Dare to Care.
 
If you are determined to be successful in this business, put all processes in place in order to make it happen and dare to care. After all this is a people industry.
 
CARING about clients goes beyond:
getting paid peer acceptance and standing in the community  Exceptional service is far reaching and oh-so appreciated. Give clients more than expected, and who knows, they may just become clients for life.  Nothing wrong with that! So, as you begin writing out next year's business plan put a little extra care in there, it will come back to you!
 
Happy Monday … (21 comments)

exceptional client satisfaction: Verbal Volleys…Your turn! - 11/04/13 03:52 AM
Verbal Volleys…Your turn!
I submitted an offer with a reasonable time for response. The deadline came and went, with several calls and texts to the agent representing the sellers. Each time I contacted him, he had a different excuse every single time.

My clients:
Cannot be reached Are in the process of moving Do not have access to a computer Each live in two different parts of the state Have gone to church so I must wait until Monday Are getting divorced and he is playing mediator to them He told me most likely they will not accept the offer. … (14 comments)

exceptional client satisfaction: A recipe for SUCCESSFUL relationships. - 10/03/13 12:00 AM

A recipe for SUCCESSFUL relationships.
Combine the following every day: 
A hint of Dignity A dash of Respect A pinch of Kindness Introduce each slowly and steady, consistently. Continue to add these ingredients to your daily regimen when meeting people and transacting business.
After all, if you wish to be treated with respect, dignity and kindness, give what you get, for success. You'll be glad you did and so will those around you!
Bon Appetit!
(16 comments)

exceptional client satisfaction: One ring-dingy...two ringy dingy...three ringy dingy...four ringy dingy... - 09/25/13 11:32 PM

One ring-dingy...two ringy dingy...three ringy dingy...four ringy dingy...
 
Question: How many calls does it take before you give up or realize the other party may not be interested?
 
 
My Answer: Until I hear it directly from the person on the other end of the line, I will continue to call and leave messages.
 
After making 6 calls, with zero call backs, I finally reached a live person, was able to start a conversation and then was told they really weren't interested. Finally an answer! That could have been settled 5 ringy-dingy's ago with a return phone call.
 
Some replies that I have heard for no … (43 comments)

exceptional client satisfaction: Effective navigation is the nature of our business. - 09/17/13 11:18 PM
Effective navigation is the nature of our business.
 
 
Just as nature wreaks turbulent storms, our business may be party to such arduous times. It's clear sailing until a transaction goes south, then Bam! a storm ensues! It is then our duty to take the helm calmly, head toward safer waters in an attempt to salvage and continue forward momentum. Our clients expect and deserve no less than effective navigation to achieve their real estate goals.
 
I wish you all fair winds and following seas when the boat gets rocked!
(15 comments)

exceptional client satisfaction: The (not so much) secret to business success...follow up and follow through! - 09/05/13 11:40 PM
The (not so much) secret to business success...follow up and follow through!
 
From the very first time a client signed, it was paramount for me to give the best service possible. That has never wavered throughout my career as a real estate agent. When I tell a client I am going to do something, I do it! If something keeps me from the task, I let them know that as soon as possible as well. Getting to the task quickly is appreciated, especially when timelines become tight with deadlines straight ahead.
 
Staying in good communication is a lifeline to business and shows in … (46 comments)

exceptional client satisfaction: Question: Can you contest an appraisal? - 09/05/13 12:44 AM
Question: Can you contest an appraisal?
Answer: Yes.
When an out-of-the-area appraiser is chosen to represent the bank to determine true value of a property, a question of local market knowledge comes to mind. Lack of membership to the local Multiple Listing Service means a 3rd party may be furnishing the information as well.

If an appraiser uses a comparable from a year ago, you can question why one was chosen so far back in the history of over 1,700 real estate residential sales. When there are that many homes sold in the local market, you will find more than … (15 comments)

exceptional client satisfaction: Being modest has its place but not in real estate! - 09/03/13 11:57 PM
Being modest has its place but not in real estate!

This post was inspired by Barbara Todaro in a post she wrote about self-promotion. She makes perfect sense! In the real estate industry, you are your own publicist. You must advertise and market yourself in a big way, along with achievements, however small to move your business forward. In other words, learn to toot your own horn!
  Get a listing?
    ~ Broadcast it!
  Close a transaction?
    ~ Notify everyone!
  Work in a high volume office?
    ~ Shout it out to the masses!
(42 comments)

exceptional client satisfaction: Hey, look me over. - 08/27/13 09:48 PM
Hey, look me over.
 
 
Just don't overlook me!
 
This colorful daisy is easily recognized as a standout, though the field is ablaze with other vividly hued flowers that beg attention.
 
Are the advertising and marketing methods you currently have in place catching the consumer's eye?
 
If not, make those necessary changes online, in person and out in the field to put you front and center. Clients and potential buyers and sellers depend on you to provide them clear and concise communication, as well as up-to-date information. Without it, they have no choice and will quickly move on to someone else who grabs their attention! 
 
After all, the success … (22 comments)

exceptional client satisfaction: Got couth? If not, get some. - 08/26/13 09:53 PM
Got couth? If not, get some.
 
Growing up in rural Georgia back in the day was a simpler time, endless days filled with playing tag and hide-n-seek, picking muscadines off the vine, wiping them off on your shirt before popping them in your mouth. Evenings spent chasing lightning bugs and putting them in a jar so you could extend their magical glow.
 
We were taught manners very young, there were no exceptions made for smart aleck responses or snarly attitudes. Please and Thank You were a main staple and you learned it, durn it! My grandfather said that people lacked couth when they were rude, … (55 comments)

exceptional client satisfaction: Riverbend Estates Home SOLD! in just 37 Days! - 08/21/13 11:22 PM
Riverbend Estates Home SOLD! in just 37 Days!

My client is thrilled to be able to move on and the buyer is ready to move in! Consistent marketing and advertising this property plus follow-up on my part paid off quickly for the seller. After receiving a few offers that were well below asking price on her home here in southern Utah, my client accepted an informed offer from an excited buyer. I do love it when a transaction comes together when all terms are met, don't you?
There were smiles all around at closing and happy clients do refer their family and … (8 comments)

exceptional client satisfaction: You who? Wish I was as busy as yoo-hoo! - 08/15/13 10:55 PM

You who? Wish I was as busy as yoo-hoo!
We all get busy with deadlines to meet and details of transactions in progress but is that an excuse to let phone calls, text messages and emails go unanswered? Has common courtesy gone by the wayside for your business?
It sure seems that way because I just received a referral opportunity because you were just 'too busy' to get back to those viable buyers. Plans have already been made to meet with them, look at properties that may suit their search criteria and make myself available when necessary. Reaching their real estate goals … (11 comments)

exceptional client satisfaction: The Negotiation Dance: Should I stay or should I go now? - 08/06/13 11:36 PM
The Negotiation Dance: Should I stay or should I go now?
Negotiations stalled.
Both parties were at a stand-still and had given their best efforts to put the transaction to bed. It was a simple game of tug-of-war between buyer and seller, neither willing to give even another inch in their determination.
The seller was reasonable with his price and conditions, the buyers eager to get a great home, in a terrific neighborhood that would serve them well for many years to come. Both listing agent and selling agent submitted, received and negotiated aggressively for their clients.
At this point, … (13 comments)

exceptional client satisfaction: I'm ready to write a cash offer but... - 08/06/13 12:07 AM
I'm ready to write a cash offer but...my boss is paying for the property. Oh! And it will also be in his name. 
 
I met with the potential buyer who wanted to purchase a home I had listed. After sitting down to discuss details, he then told me his employer is fronting the funds for the property and he will pay him back. He did not want a real estate agent to represent him in the transaction either.
 
Thanks for the information but the boss must:
Fill out the offer to purchase Write out an earnest Money check Show proof of … (105 comments)

exceptional client satisfaction: Top 5 Reasons to avoid wearing camouflage while showing homes! - 06/19/13 12:50 AM

Top 5 Reasons to avoid wearing camouflage while showing homes!
1. In order to be effective, you must also be seen by those around you.
2. You may startle people when you speak because they are unable to see you.
3. Must stay away from trees because you may 'go missing' while showing properties.
4. Police will pull your car over because they cannot tell if you're behind the wheel.
5. Clients may think you will be deployed before you satisfy their real estate goals.
When hunting, camouflage is your friend but not during working hours unless you work for … (11 comments)

 
Wanda Kubat-Nerdin - Wanda Can!, So Utah Residential, Referral & Relocation REALTOR (Prado Real Estate South) Ambassador large

Wanda Kubat-Nerdin - Wanda Can!

So Utah Residential, Referral & Relocation REALTOR

St. George, UT

More about me…

Prado Real Estate South

Address: 21 North Main Street, St. George, UT, 84770

Mobile: (435) 632-9374

Office: (435) 251-8092

Email Me

Southern Utah has over 300 days of sunshine per year while offering mild winter temperatures for outdoor activities every day! Add that to the picturesque canyons, red rock cliffs, sandstone bluffs, clean air plus small town atmosphere and you are Home, Sweet Home! Come and experience Southern Utah for yourself! I cover the following areas: - St. George - Hurricane - Washington City - Santa Clara - Ivins - Central - New Harmony - Pine Valley - Toquerville - Veyo - Central Follow @soutah


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