Have you dealt with clients who seek to verbally destroy a relationship when they fail to get what they want? This is so utterly juvenile and a severe form of intimidation.
In my opinion, it is pure ugliness that shows itself when a Buyerzilla realizes the world is not revolving around them at that very moment! Adulting is apparently not an option.
Seriously, they need to grow up! People who do this, cause damage when they rampage. I suggest taking an anger management course or seeking out counseling.
The consequences of selective outrage: Trust is ruined Resentment builds Loss of any/all … (14 comments)
No matter what you do or how you perform, some potential clients will be dissatisfied. I was sent a buyer referral from a trusted source with a message that the person was upset because another agent failed to be attentive.
I was definitely up to the challenge. As always!
Well, guess what?
After a few weeks, I received a Dear Wanda message expressing that she was disappointed in my services, though good communication occurred, whether in a call, text or e-mail. I even Face-timed a property with her. I also encouraged an offer to be written on a home she really 'loved'. No - go.
Too often newbies in the industry get it wrong and immediately chase the money in their efforts to become a top agent. Doing the work is essential, as it sets the tone for success. Putting people first is paramount.
Making the client feel you care matters, and if you offer the solutions they need, trust can develop. It is up to you to leverage given strengths to cinch the deal. The skill set will improve, developing in time.
We are all human and because of that factor, make mistakes. Take responsibility quickly when it occurs. Be accountable. Absolute trust between parties will prevail … (27 comments)
Showing up on time, every time lends to respect for clients who depend on professionals to realize set goals. While there may be times when it is unavoidable due to outside factors, remaining ever diligent about schedules for client's sake pays in dividends.
Being successful in business takes preparation and a sincere effort. The rest follows. Happy Sales all! … (7 comments)
While we are unable to dictate other people's actions, we, at least can get a handle on our own behavior. Lessons come hard at times and often, until the ability to learn from them becomes obvious. In a world where many people are now leading with less than professional standards, we can at least control:
What we say. Is it really important to have the last say in a heated conversation or more important to salvage the relationship? Tabling the emotions, taking a break until a constructive conversation … (12 comments)
Excited and passionate about your career? Let the world know! They, in turn, may lend support, spread the word, and helping to push your business to new heights.
Putting others in the industry down that you are able to lift yourself to a higher level, speaks volumes of the lack of respect held for another's profession. No friends or allies will be made here.
I love climbing the stairs of success but would never consider stepping over someone to get there. I'd help them up!
Why wouldn't I?
I have everything to gain by doing so. … (17 comments)
That is what a potential buyer told me after I received paperwork with another buyer agent's name on it. All his wife could say was oops after discussing it with her. Quite honestly I did not wish to marry them either but deserved to be respected!
I was: Available to them, especially weekends Knowledgeable regarding the local market area Extremely diligent in searching for homes that fit their criteria They also wanted to forego a signed buyer agreement, saying they wished to keep their options open. That is their choice. I refuse to run my business that way because I appreciate … (91 comments)
respect in the workplace: Motivational Monday: Do you have the work ethic of a Dung Beetle?
- 05/17/10 08:35 AM
Motivational Monday: Do you have the work ethic of a Dung Beetle? I would hope so. He: Does his job well Uses no excuses Works very efficiently He knows that if he doesn't follow-through with his commitments, he won't survive. Do you value your commitments? When you are unable to make an appointment, do you call and cancel? Or do you call several hours after the scheduled time with a half-hearted apology, saying you didn't think it was a firm appointment? Most people can see right through insincerity and if you run your business this way, a Dung Beetle most likely has … (21 comments)
respect in the workplace: Yeller in Your Midst?
- 03/02/10 12:04 PM
Do you know people who use YELLING as a form of communication? Raising their voice to almost screaming level at peers or co-workers because they're not getting the results they want or feel the need to control the situation? The consequences of yelling: Loss of respect results Lack of trust is established A hostile environment is created The receiver blocks out the noise Resentment builds toward the yeller Ruined work/friendly relationships Seriously, they need to get help! People who behave this way are causing damage each time they treat another person with this type of callous behavior. I suggest taking … (23 comments)
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A Buyerzilla's Selective Outrage
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