customer experience: Why customer service is KING ( ACWHOLESALERS ) - 09/14/15 06:14 AM
Why customer service is KING ( ACWHOLESALERS )
 
As agents, lenders, etc. we run across bad clients all the time. For us it could be that client that you spend months with only to have them walk into a model home and buy new construction. Yes, buyer rep agreements can be in place and yes, you can go after them for your commission but that's not my point for this blog. 
 
Years ago (although it has happened several times since) I lost a client to new construction. It was a family that I had spent time, money, and lots of energy on. I had my … (0 comments)