payoffs: Lenders calling customer after payoff is ordered
- 01/03/07 10:14 AM
I have had a few situations where my assistant would order a payoff for a customer only to have their current lender call the customer to get them to refinance with them. They know they are interested in refinancing because a payoff was ordered. Is this common amongst lenders? It adds more confusion to my clients because they are now getting a call from someone saying my loan program is not good for them. Right now, this business is tough enough without having to compete with their current lenders. www.americanhm.com/ThomasGillis … (7 comments)
I have had a few situations where my assistant would order a payoff for a customer only to have their current lender call the customer to get them to refinance with them. They know they are interested in refinancing because a payoff was ordered. Is this common amongst lenders? It adds more confusion to my clients because they are now getting a call from someone saying my loan program is not good for them. Right now, this business is tough enough without having to compete with their current lenders. ;)
;)
