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7 Texting Tips Etiquette

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7 Texting Tips Etiquette
It seems that a majority of us have and regularly "Text Message" on a cell phone. Texting is a great tool to use because its fast and convenient to use on the fly.  If you ever need to get a hold of someone who seems to not be picking up the call or is quite busy in a meeting, try texting the person to grab their attention.  Chances are the person on the receiving end might find texting you back more convenient than call you back at the moment.
However, there are some things to consider when Texting, whether its Business or Personal.  Below are 7 simple but effective tips to consider.

  1. Ask Permission.  Don't be too hasty when texting your client.  Not everyone out there will have a Text service where they have unlimited texts.  They might have a cap on Text Messages they receive or even get charged per text, rule of thumb here is to first ask permission if it's ok to text.  You don't want to lose a client because you racked up hundreds of dollars because of texting.
  2. Keep it professional. Don't pass on Chain Text messages, don't send silly and pointless texts.  Nobody likes a spammer and you want to keep your client as a professional relationship because you never know if they will get offended or turned off.  Rule of thumb, keep it professional.
  3. Don't use slang. When texting it can be very easy to get caught up in using slang like "O.M.G" or "T.T.Y.L" again these are your clients and not your friends and family.  Treat your clients with respect and the professionalism they deserve.
  4. Don't just rely on texting. Although texting is super convenient and a great multi-task friend, you don't want to lose that personal touch with your client.  Don't forget to drop your client a phone call or in person.  Even if its just to say hi, you don't want to lose your human side of the transaction.
  5. Avoid “text yell.” Remember that when you text in all caps the receiver might view that as you yelling.  I know how sometimes its easier to have your cap lock on but be mindful when it's your client, don't text yell.
  6. Respect privacy. Keep in mind when texting to not pass on sensitive and private information like a social security number.  Make sure you are on a secured network like a company e-mail but be careful when texting because hackers have an easier target on phone networks.
  7. Focus on driving. Practice cell phone responsibility while driving. Don’t text while driving in heavy traffic, hazardous driving conditions or better yet driving at all.  Hundreds die each year due to careless accidents like this. Text when your vehicle is not moving, and use a hands-free device to help focus attention on safety. 




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Comments (61)

Linda Lipscomb
Linda Lipscomb RE/MAX Lexington Henderson County TN - Lexington, TN
731-695-1118, Lexington TN Homes

Young folks want communication by text, not phone or email.  So...I have developed a new skill.  Pretty awesome as I'm fifty something. 

Thanks for your post.  I usually don't text anyone until they text me first.

Mar 27, 2009 05:35 PM
John Lupton
Elite Home Redesign, LLC - Washington, DC
The Premier Home Staging Company Servicing Washington DC, MD, VA
Great tips! A lot of people never learn to use etiquette but they should. I have been texting for years with friends and family. As for clients, I have been texting more recent if necessary and I ask permission! It's a new age and texting is becoming the norm. Having text etiquette is very important. Thanks for the post.
Mar 27, 2009 07:56 PM
JB Brookman
JB Brookman Photography - Franklin, TN
High School Senior Portrait Photographer

Great tips, Justin...  I will always ask a client up front, what their preferred methods of communication are...  I agree with you- texting can be a great tool.

Mar 27, 2009 09:35 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones


Thansk for the tips..it's a great toolfor some clients!

Mar 27, 2009 11:46 PM
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I love texting becasue it is wiki. However you are right about permission. Permission based marketing whether text or email is still a standard. Safety is important too. Fortunately I don't have the skills to drive and text at the same time. You used to see people looking ahead and on the phone. Now when I see them looking down to text, I speed up to get away from them.

Mar 28, 2009 02:04 AM
Jacqueline Forde
Alluring Interiors - Ajax, ON

Thanks for sharing your tips, Justin!

Mar 28, 2009 02:20 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

So far my client base, which are usually retirment age, have not used text.  Thank goodness, because I'm an old lady too and those little letters are too small on my phone.  I do use my computer to text my daughter sometimes.

Mar 28, 2009 02:21 AM
Pat Tasker
Shorewest Realtors - Germantown, WI
Your Milwaukee Metro Area Agent (WI)

good tips, seems like common sense things we should know from emailing...


Mar 28, 2009 02:43 AM
Emmaniece Gordon
Dekka Realty - Fort Meade, MD
PSC, CDPE, Realtors, Local Real Estate Expert, Mar


These are great tips to live by. Thank goodness I don't know a lot of texting terminologies, so my texts are direct.

Mar 28, 2009 02:48 AM
David Coffman
Exit Realty 1st Choice - Tucson, AZ

Thanks for the post. you would think that this was basic info to know if you own a cell phone, but I'm amazed at how many break these minimal rules. i hope the post was an eye opener for those folks

Mar 28, 2009 03:10 AM
Bettina Settles
Greenwood, IN
Your Indiana Connection

You gave some great tips on texting but also I would say it goes for emails as well.

I receive so many emails from agetns that keep the caps button locked and use a lot of slang. Sometimes I have to call them and ask then what they mean with certain slang words.

Mar 28, 2009 04:35 AM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Thanks for the info...texting is it today! I just can't do too much. to me it is annoying...

Mar 28, 2009 06:15 AM
Christianne O'Malley
Dickson Realty - Reno, NV
Exceptional Service - Delivering Results in Reno!

Great post! Texting is more and more important as Gen Y and beyond begin to buy homes. I had one client that used texting as their primary mode of communication. Learn to speak your target's language.

Mar 28, 2009 06:56 AM
Jessica Jones
Sandestin Real Estate - Sandestin, FL
Destin Sandestin 30-A Real Estate

Nice post! These tips are definitely worth reviewing. Thanks!

Mar 28, 2009 07:32 AM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

Justin..i am working with an agent who text me book messages...not funny or productivewords

Mar 28, 2009 09:36 AM
Patricia Aulson
Realtor - Portsmouth NH Homes-Hampton NH Homes

All good tips for sure.....thank you for the post today.


Portsmouth NH Real Estate

Mar 28, 2009 09:51 AM
Andrew Haslett
Van Warren Home Inspections, NAHI CRI - Fort Knox, KY
Heartland of Kentuckynulls, Best Home Inspector

Tip 8:

Do not text while in a meeting -- it is disrespectful to the meeting participants. If you want to text, excuse yourself from the meeting.

Tip 9:

Do not text while in a conversation with someone -- it is disrespectful to the person(s) with whom you are speaking. If you want to text, excuse yourself from the conversation momentarily.


Mar 28, 2009 04:03 PM
Mike Henderson
Your complete source for buying HUD homes - Littleton, CO
HUD Home Hub - 303-949-5848

Nice points on the basics.  I switched my phone plan to unlimited texting after getting my license.  I like to communicate in the medium that my clients do.

Mar 28, 2009 04:20 PM
Brian Griffis
Realty Choice - Springfield, MO

Funny how texting has become just another way to avoid actually having to talk to someone.  Our society has become so insular, one can do everything almost without having to see, hear, or talk to anyone at all.  Kind of a sad state of affairs in a way. 

Mar 29, 2009 04:11 PM
Tony and Libby Kelly
Keller Williams Realty Portland Premiere - Lake Oswego, OR

All excellent tips.  These should be obvious but for some reason are not.  And thank you, thank you, thank you for mentioning that you should not text while driving!!!

Mar 31, 2009 05:09 AM