New Real Estate Agents - Get help if you need it... yes, even if...

Education & Training with Sell with Soul

The new agent asks: "Will it damage my credibility to have my broker involved in my first listing?"

Yes, it might. Do it

There are variations on this theme - such as when a new agent objects to sharing his first few commissions with a mentor, or an experienced agent refuses to get help on his first short sale listing or commercial deal. After all, in today's market especially, we NEED every last penny of that commission!

But that's not really the point, is it?

We real estate agents charge a lot of money for what we do. Part of our fee includes a level of expertise that our clients have every right to expect from us. It's not their job to teach us our craft; no, that's OUR job - to learn it so we can be the experts our clients need us to be. Even if "learning it" takes money out of our pockets.

So, if you aren't yet the expert, it's simply the right thing to do to bring on someone who is. Yes, whether you've been selling real estate for weeks or decades. We owe it to our future adoring fans to take great care of them!




p.s. back to the original question posted here - DOES it hurt an agent's credibility to have his broker involved? If so, any thoughts on how to mitigate the damage?

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  1. Janice Roosevelt 03/30/2009 11:30 PM
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Craig & Sue Guffin
Coldwell Banker Monsees Realty - Sedalia, MO
Sedalia Mo Real Estate

 don't see it as acreditability damager. Nothing that couldn't be overcome pretty quick anyway.

I am reading an autographed copy of your book now! We think allot alike. Thanks!

Mar 28, 2009 03:31 AM #6
Ann Allen Hoover
RE/MAX Advantage South - Hoover, AL
CDPE SRES ASP e-PRO Realtor - Homes for Sale - AL

I have always had access to help whenever I needed it and never worried about asking for it.  Most agents in my office and my broker are happy to assist. 

Mar 28, 2009 04:58 AM #7
June Tassillo
Owner/Broker RE/MAX Elite Realty - Franklin, NC
Let me help you with the next phase of your life!

I had/have a mentor who has been in the business for many years.  We now help each other.  In our office we are all willing to help.  I do not think it hurts to have 2 agents show up at a listing.

Mar 28, 2009 05:39 AM #8
Mike Mitchell
Real Living Kee Realty - Saint Clair Shores, MI

When I first started in real estate the company I was with had a mentor program and I gave 10% of my commission to my mentor for the first 5 deals. I'm glad I was in that program and no I'm not being sarcastic. The experience of being in the program was well worth it to me. I'm still friends today with the Realtor who trained me even though we're at different companys.

As far as bringing your broker along with you, I think it's a great idea if the broker is willing and what about introducing yourselves as a team rather than a new agent and a trainer.

Love the picture in your post!

Mar 28, 2009 06:45 AM #9
Linda Jandura
Raleigh Cary Realty - Apex, NC
Realtor, North Carolina Buyer & Seller Specialist

My first broker in charge didn't help me at all, but assigned us rookies "mentors", who were paid to help us. But my mentor refused to go to my first closisng with me because she thought it would make me look like I didn't know what I was doing. (I didn't!, but I'm sure there was a way that the mentor could have just let me look good).

At my next office, we "experience" agents were expected to help rookies through everything, for NO cut of the commission. That was time that we could have been working on our own clients. Many times we never even got a thank you.



Mar 28, 2009 10:35 AM #10
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

My first listing came as a result of a desk duty call;  the first question the caller asked was "how long have you been doing this?"  I told her I had sold real estate in another state (true) so I was experienced but new to the area, consequently, I would, of course, be co-listing with another agent. She almost hung up upon hearing that (because her listing had expired in a HOT market due to an inexperienced agent - at least that was her opinion) but I convinced her to at least let us come talk to her.  We did, we got the listing and sold it in 5 days.  I cannot imagine not reaching out to an experienced agent at first...our clients deserve so much more than "on the job training." 

Mar 28, 2009 04:03 PM #11
Alexander Harb
Knights Investing - Mesquite, TX
Dallas, Texas Real Estate Investing

I agree with you, except when an "expert" is brought in to "rescue a situation"...even when a "harmful situation" does not exist.....

Such was my first listing way back in 1997.......

Thank goodness others saw what happened......


Mar 28, 2009 04:57 PM #12
Lisa Spalding
Casa Latino Four Corners, REALTOR, CDPE - Longwood, FL

Excellent post!  Yes, our company is not a franchise but a large, privately-owned company w/ many different Brokers/Office Managers.  All those Managers are non-competing and will help out at any time.  I have gone to my Broker numerous times for (free!) help and he always, always helps with a smile.  When I started w/ the company, I co-listed and co-sold with my Mentor (another experienced agent) from my office.  Yes, it pained me to share what I considered "my" commission with her but it helped me in many ways, too.  I like the analogy someone above posted about many professions utilizing Internships, which is a great way to learn/teach/become better with hands-on experience and not do any harm.  :) 

Mar 29, 2009 03:31 AM #13
Sabrina Kelley
ERA Herman Group Real Estate - Woodland Park, CO
Woodland Park Colorado Mountain Homes and Land

I find that when I don't have all the answers a more experienced agent will almost always help. Sometimes, admitting that you need assistance is the most difficult part.

Mar 29, 2009 11:01 AM #14
William James Walton Sr.
WEICHERT, REALTORS® - Briotti Group - Waterbury, CT
Greater Waterbury Real Estate

I don't think that it is a matter of new agents so much seeking out the assistance of an experienced agent or their broker that is the issue, it is when to do it. Brokers are indeed helpful, but they have to be careful that their help is not construed as doubting the agent's competence or ability to handle the transaction; and depending on what type of transaction it is, it does behoove new agents to enlist the veteran agents' help.

Mar 29, 2009 11:25 AM #15
The Somers Team
The Somers Team at KW Philadelphia - Philadelphia, PA
Delivering Real Estate Happiness

Jennifer - I would think the clients would be that much more appreciate to have the extra experience and resources.  Also, if the agent surrounds himself with the right people, chances are not too much of the commission would be given up.  For example, the broker of the office gladly helps and I do the same for the agents on my team.

Mar 29, 2009 01:59 PM #16
Patricia Beck
RE/MAX Properties, Inc., GRI, CDPE - Colorado Springs, CO
Colorado Springs Realty

Even if an agent has been in the business a while, they may get a listing that is outside of their area of expertise (land, short sale, etc...) and in that case, it is wise to have someone assist them so their client gets the best service.

Mar 30, 2009 03:05 AM #17
Robert Rauf
HomeBridge Financial Services (NJ) - Toms River, NJ

I learned my first year in the business that it was ok to NOT have all the answers. PROVIDING, you can get the answer and get back to some one fairly quickly.  So OF course it is ok to ask for help. It is not possible to know everything in this business or in any business... And even if we are "super agent" or Super Experienced, it is possible to have a brain fart every now and then and need to bounce things off of some one else!

Mar 30, 2009 06:52 AM #18
Lou Ludwig
Ludwig & Associates - Boca Raton, FL
Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC

Hi Jennifer

New real estate professionals need to seek help to get them on the right track

Good luck and success

Lou Ludwig

Mar 30, 2009 07:27 AM #19
Bill Saunders, Realtor®
Meyers Realty - Hot Springs, AR

Hi Jennifer!

An excellent post! I am also a new agent that seeks help often from the more experienced agents with our company and also from the principal broker. All are incredibly helpful and supportive. We have a small agency and it is so wonderful to have the help. The broker looks upon it as it is his job to help me in any way, and being that it is such a small agency, there is no big training program or mentor program...Everyone pitches in and is a mentor!

I suppose I am extremely lucky. I offered to split a listing with our most successful agent and she said she would NOT split it, but would just help anyway she could!

As far as my soulful side goes,  I  cannot abide that my inexperience would hurt a client. I do not care at this point about my credibility as far as I am concerned. I am going to work my tail off to win them over in the long run. It is all about long-term relationships.

To Jennifer and all the rest of you. Thanks!!!

Mar 30, 2009 12:21 PM #20
Kimberly DuBois
RE/MAX The Producers - Millard, NE

My broker has sat on the phone with me and went over an entire contract during the evening.  My mentor also is always there to help me with all of my questions.  What can I say, I work in a great office! 

Mar 31, 2009 03:05 PM #21
Mary Ann Miller
Long and Foster - Hagerstown, MD

Since the first transaction is usually with a friend or neighbor, they already know you are new.  I don't think having a mentor or broker with you would damage your credibility with them.  With all of the negative info on the web about new agents and dual career agents, I'm surprised that any new agent gets a fair shake.  After all, seasoned agents were once rookies too!

Proud to be a rookie agent and hoping to become seasoned quickly!  

Apr 09, 2009 12:53 AM #22
Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Jennifer - Let's not forget that the broker typically gets a percentage of all agent's transactions.  Even in a 100% commissioned office, that agent is paying a desk fee, or some sort of fee to the broker.  Brokers are liable for their employees, and it only serves them to help out, and to make their agents become the best they can be.  It's just good business all the way around.

Unfortunately there are many brokers that don't offer their expertise/assistance, and just want to sit back and collect their split/fee from their agent's closings.

I am fortunate to work with a fantastic broker who is more than generous with her time, training, and even allows me to get in on some of her deals to help me train.  We operate much more like a team, and it is a great environment.  She will never expect me to have to split a deal with her, but is more than willing to help throughout the entire process.

Apr 20, 2009 08:27 AM #23
Mark Artesani
Keller Williams Realty - Fountain Valley, CA
Huntington & Newport Beach, Fountain Valley Homes

Jennifer, Thanks one more time for the wise advice.



May 01, 2009 07:07 AM #24
Elizabeth Benefield
Montana Country Real Estate - Libby, MT

New agents do need help all the time. Every transaction is different. I'm in my forth year and I still need my broker to bounce things off . It take time to feel confident and about the time you do you will get thrown another curve.


May 09, 2009 11:04 AM #25
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