Anyone Here Use Voice Mail?

By
Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291

Email clipartHow about email? Or leave comments on blogs? Yup, my hand is up, too. We all do it, but sometimes the message isn't what we intend. Anyone could be listening or reading and be forming an opinion about us by how we communicate. Could be the media, could be your seller, or could be a future client. It's never too late for a refresher on Communication 101.

Rants. Sometimes you just have to let off steam, but if you're ever tempted to do it in a voice mail,  think "Alec Baldwin." Verbal or written, words live on no matter how much we want to take them back. Rant to your friend or spouse, even write a blistering letter to someone, but don't send it for at least 24 hours. Then wait another 24. Then tear it up and move on. This is especially true about blog comments. It's very easy to get wound up about a topic and forget that you are speaking to the world. Before you hit "Submit," read your comment aloud and picture it as the lead story in your home town newspaper.

Call Me messageThink it through. Make sure you cover the essentials. Just yesterday, I had a very long phone message with only a first name. I am sure the person thought she left me a number, because the message ended with, "Please call me a soon a possible." I have no clue who that was, and no way to respond. If you get in the habit of saying your name and phone number at the beginning and end of the message, you're less likely to forget these essentials.

Bits and pieces - almost as frustrating as the lack of a phone number is an incomplete one. By now we all know that cell phones can hit dead spots. If you suspect that your message didn't get through, call back and repeat your name and number. Yes, you're in a hurry, but how will it save time if the person can't call you back?On the phone clipart

Answer or ignore cell phoneJust the facts, ma'am. When you leave a phone message, keep it clear and simple. Your name, phone number, email if necessary, who you are, and what you want, especially if it's to see a specific property. Believe it or not, many of us have more than one property listed. One of the most frustrating messages to receive is "Call me, I want to show your house." What am I supposed to do with that?? The cell phone number is blocked so I can't call back, and have no idea which property we're talking about. If this person had said which house and when they wanted to show it, then said their phone number, I could have confirmed it with a return call. As it was…no sale for either of us.

Ramblin'. Get to the point! If I have three phone messages and one of them doesn't have a specific question or reason for the call, which do you think I will return last? 

No response required. Some calls don't require a response such as transaction updates. "This is Margaret Rome and I will see you at 3:00 pm at Greenwood for the home inspection." A few seconds and the message is transmitted with complete information.

Who's this? Have you ever had a message on your voice mail where it's clear they didn't listen to your message first? "This is the frame shop and your order is ready for pickup." Except I don't have an order at the frame shop, they didn't leave a number so I can call and tell them their call didn't reach its destination. Before you leave a message, be sure you've got the right number. If you're not sure, dial again and listen.Thanks

Say "Thank you." Just like your Mother taught you, say thank you and compliment people who take the time to leave good, complete messages. Express your appreciation for well thought out blog comments and emails. Who doesn't like to hear appreciation?

The time saved by these very simple but common sense rules would give us more time for the real estate business and enjoying life.


www.HomeRome.com

Baltimore,Md.

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Anonymous
er
"Ramblin'. Get to the point! If I have three phone messages and one of them doesn't have a specific question or reason for the call, which do you think I will return last?"

Are you talkin' about me?  Is this why you don't call me back?
*sniff sniff*
May 19, 2007 12:33 AM #16
Ambassador
3,015,782
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

If you ramble and don't leave a message, maybe  I won't call back. 

But..I will call you back ...just remember to leave your number!

 

May 19, 2007 12:42 AM #17
Rainer
5,655
Tamela Jolly
RE/MAX A One Real Estate - Gastonia, NC
Very True--- And on the other end those people who make me listen to their garbled up music before I can leave a message.  Drives me nuts
May 19, 2007 03:14 AM #18
Anonymous
er
leave my number? i'd be very sad indeed if i wasn't already in your speed dial! you're in mine.  twice!
May 19, 2007 02:48 PM #19
Rainmaker
453,651
Allison Stewart
St.Cloud Homes - Saint Cloud, FL
St. Cloud Fl Realtor, Osceola County Real Estate 407-616-9904
Margaret you touch on a very important topic here.  When my daughter was younger and her friends would call asking Is she there?  I would say "Yes thank you for asking" and hang up. It didn't take long to teach them that was no manner in which to properly call for someone. Finally a young man asked "How am I supposed to get to talk to her?"  You can start with "Hello, Mrs. _____ this is _____( identifying yourself). Then you may politely ask "MAY I please speak with ______?"  He got it in one try. No one ever bothered to teach this young lad the proper way to place a phone call. I insisted on it. At first my daughter was really mad, then she figured out it was to help bring this group of friends into the business world eventually. Everyone of them thanked me! Imagine that. From cruel to cool in one lesson! LOL
May 20, 2007 12:08 AM #20
Ambassador
3,015,782
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Tamela, Music, kids, inspirational messages and full blown sales pitches are things we have to deal with. Most of the time you can hit * to bi-pass the message.

er, Sometimes people check messages from another phone. Some mom's don't even know their own kid's numbers...as  hard as that is to beleive!

Allison, From cruel to cool in one lesson...You are a terrific teacher.  Great lesson for your daughter's friends and great way to "train" them.

 

 

May 20, 2007 02:46 AM #21
Ambassador
927,818
Kristal Kraft
The Berkshire Group Realtors - Denver, CO
Selling Metro Denver Real Estate - 303-589-2022

Margaret ~ Good advice.  I encourage folks to "repeat" their telephone numbers twice. So many times with cell phones something "burbs" and a digit or two gets scrambled!  I find repeating helps!

kk 

May 20, 2007 03:52 PM #22
Ambassador
3,015,782
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome
WOW  KK, I just noticed that you are at 199996. I want to be the first to congatulate you on another milestone. You are going to hit 200,000 points tonight!!! Congratulations!! Active Rain is so fortunate to have you!!
May 20, 2007 04:01 PM #23
Ambassador
4,013,899
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Some really wise words to remember in our communication, Margaret. Simple things I'm sure many of us forget frequently, but which can covey negative impressions, and don't accomplish what was intended. The missing phone numbers, or partial ones, drive me nuts. I try to say my number twice, just in case.

Jeff

May 20, 2007 05:01 PM #24
Rainmaker
810,658
Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Agent
My peave is the person that calls 5 times in a row and leaves no voice mail.  Meanwhile I'm on the other line and only hearing every other word spoken by the person to whom I'm speaking.
May 20, 2007 11:24 PM #25
Rainmaker
889,562
Gail Robinson
William Raveis Real Estate - Southport, CT
CRS, GRI, e-PRO Fairfield County, CT
Margaret, Thanks for the phone call today.  AR is a wonderful community and I felt really welcomed to have a seasoned member like yourself call me!  Made my day!
May 21, 2007 01:20 AM #26
Ambassador
3,015,782
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Jeff, Such a simple concept... leaving your number a second time saves so much time andso much frustration.

Chris, If you notice the picture  above of my TREO, there is an "ignore" button. I have learned to use it very efficiently!

 

Gail, Enjoyed talking with you this morning and hearing about how you and your husband started in the business 3 years ago. Wishing you both much success!

 

May 21, 2007 03:11 AM #27
Anonymous
er
i know SOME moms don't know their kids' numbers, but this mom better! or else!
p.s. Elderberry? that's a new one.
May 21, 2007 03:50 PM #28
Rainmaker
593,907
Neal Bloom
Brokered by eXp Realty LLC - Weston, FL
Realtor CRS-Weston FL Real Estate

Margaret,

Sorry for missing you..blogging like crazy in between everything else....I hate the no follow up no courtesy..not return calls..how about calling and not leaving anything. Sometimes when I call back to try to figure who called me they do not even remember. Be professional on the phone and speak clearly or do not speak at all.

May 22, 2007 10:23 AM #29
Ambassador
3,015,782
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

er, Elderberry has been around!

Neal, Hope everyone is listening to you. Thanks for stopping by. Have to go read you blogs.

 

May 22, 2007 01:52 PM #30
Rainmaker
4,432,267
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Very good points. I like your posts.I am going to read them all.Thank you.

 

May 25, 2007 01:53 AM #31
Ambassador
3,015,782
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Thanks for the kind words, Gita. I like your name!

Enjoyed talking with you this evening.

May 25, 2007 01:06 PM #32
Rainmaker
89,016
Frank Harris
Keller Williams Realty Centre - Columbia, MD

I love the call I received last week. "Hey Frank spoke with you about 4 months ago, thanks for the updates. Give me a call, you have my number".

I spoke with the gentlemen once but he had since, changed his number. I tracked him down with a little research, but I reminded him to always leave your number, especially if you just recently changed your number.

May 26, 2007 01:23 PM #33
Ambassador
557,018
"The Lovely Wife" (Broker Bryantnulls Wife) The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

Margaret...

I do not normally do not do this...But I know you will want to see my last post.

It's time for you to meet us in person so to speak :)

If you don't make it before tomorrow morning it will be the post just after the post I put up in the morning.

TLW...ROAR!

May 28, 2007 01:31 PM #34
Ambassador
3,015,782
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Frank, it becomes harder and harder to make people feel special when you don't know who they are!

TLW, Thanks for sharing your fun. Everyone will enjoy your post. I hope all the Rainers take a look at your videos.

May 28, 2007 02:38 PM #35
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