Short Sale Real Estate Agent Tip of the Day #4, Log Every Call!! Birmingham, MI

Real Estate Agent with Max Broock Realtors

As you know by now, the bank logs every call, fax and email pertaining to a Short Sale.  Every time you call them they log your name, number, time, date and all of the details of the call.  If we want to compete, we have to do the same. 

When I or someone from my team calls the bank, I make sure we get all of the details of who we spoke to, the day, time, content of the call.  So when we speak to another person later in that week, we can reference the past call.  Sometimes, documents, a BPO or other important detail gets lost.  Because we have logged every call, we are able to go back to our notes and retrace or steps.

We can tell the bank when we faxed something, what fax number we sent it to, what fax number we sent it from, how many pages it was and at what time/day it was confirmed. We can do the same with  the emails we have sent, we can call the BPO agent who did the BPO to make sure it was sent if the bank can't find it and etc.

If you log your calls, you can shorten a approval by 30-90 days.  It just makes sense.

For and example of our log see:


Need more information, call me !


 Mike Sher,

(248) 548-9100 x127

CDPE (Certified Distress Property Expert)

MCAR, Short Sale Trainer

Max Brook and Real Estate One Short Sale Specialist.

 The Mike Realtor Team Blog - Metro Detroit/Oakland County

Servicing in Southeast Oakland County, Auburn Hills, Birmingham, Bloomfield, Berkley, Beverly Hills, Canton, Clawson, Farmington Hills, Ferndale, Huntington Woods, Northville, Novi, Pleasant Ridge, Plymouth, Royal Oak, Rochester Hills, West Bloomfield, Troy, etc. We worked with: Bank of America, Country Wide, HSBC, EverHome, Litton, GMAC, Chase, Wells Fargo, Flagstar, Fifth Third, Charter One, Comerica, Am Trust, US Bank, National City

But, We Can Help!

This is a competitive real estate market.  If you have to sell and can not, perhaps it is time to look at a Short Sale.  The Mike Realtor Team has performed dozens of Short Sales for professionals who have lost their job, income has declined, medical problems, relocation, retirement, divorce, loss of spouse, unable to make ends meet, or other reasons not listed.

Comments (6)

Kimberly Luna
Panama City Beach, FL

great idea..thanks!

Apr 03, 2009 01:47 AM
Brent Johnson
Chase International South Tahoe Realty - South Lake Tahoe, CA

Another great short sale tip I guess this is why my short sale files are sooo thick!

Apr 03, 2009 01:52 AM
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

Just a follow up tidbit to your post . . . any call made directly to a negotiator's direct line, or anything emailed to an negotiator directly will not be in the bank's computer system. The disadvantage of that would be if you had to speak with a manager, there would be no record or proof that you had made that contact or sent that email.

Apr 03, 2009 01:56 AM
Mike Johnson
Total Property Group - Fort Wayne, IN

Thank you for the tip. 

Apr 03, 2009 02:07 AM
AMBER NOBLE GARLAND - Top Real Estate Expert, Property Tax Appeal Specialist & Author
Strategic Marketing Expert & Relocation Specialist Serving New Jersey and nationwide! - Marlboro, NJ
- The Agent You Can Trust To Deliver REAL Results!

I do this very same thing Mike. If you don't you'll often get someone on the other end of the phone telling you they still haven't received the seller's financial package and accompanying offer you faxed and snail mailed for the 999,999th time!

Apr 04, 2009 12:30 PM
Kathy Torline
ERA Herman Group Real Estate - Colorado Springs, CO
Colorado Springs Real Estate Blog 719-287-1049

Great tip -- I do many short sale and I've decided I am going to start logging my short sales.

Apr 05, 2009 11:45 AM

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