Rumor Confirmed: Countrywide Outsources Short Sales to India

Real Estate Agent with Alain Pinel REALTORS BRE#00861017

I had heard from a title company rep that short sales were being out-sourced. This didn't make any sense to me so I wrote it off as mere speculation or a rumor-until TODAY!!!

One of my short sales is a Greenpoint--now Countrywide--loan. I called to make sure that they had the letter of authorization that I had faxed in a week earlier and to see where to fax the package.


After a few false starts and disconnects, William transferred me to Lavina (sp). She was clueless in our conversation. When I asked if she needed A, B and C; she told me "no", she needed B, C, and A. She called one of the contracts by the wrong name and I had to stop her several times to get her to answer questions. It was as if she were reading a spiel and wanted to get through it as quickly as possible. Understanding her was incredibly difficult and frustrating. Short sales are hard enough without this additional hurdle of language, idiom and jargon barriers.


She called herself a "loan counselor". I politely asked what someone in India knew about a loan in California. After much frustration, she transferred me to Susan who between yawns (they work these people too much) corrected two vital pieces of Lavina's information and was surprised that I had this info and wanted to know where I got it. She seemed a bit surprised as well that I had spoken to someone in India.


So-here is my question:  If these companies are receiving US taxpayer money from the "bailout"-why the He** are we supporting the thriving Indian economy instead of our own floundering one???????????

Does Barack Obama know that the money that is supposed to help the American economy is going to India? I am very upset by this.


It is bad enough that I have to deal with India and the Philippines for my phone bills but no one should have to talk to someone so far away for a local-and incredibly sensitive--issue. One of my clients was upset when I shared this information with him as ALL of his financial information could now be compromised. He predicted a huge lawsuit and then maybe Countrywide won't be so penny-wise and pound foolish-can I say stupid?!?!?


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Robert May
Robert W May - Lethbridge Real Estate - Lethbridge, AB
Real estate consulting

The US is so busy sending its troops, jobs, and money over seas that they are completely ignoring their own citizens and social problems.  The government is far more concerned about the policies of other countries than of their own.   It is sad to see and the reason why so many countries are passing the US on so many levels globally.


ps. geez is bugs me when people use a black bar on the links so I cant navigate back to the main page easily.

Apr 07, 2009 07:18 PM #1
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Rebecca White

Real Estate Agent - San Francisco
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