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a letter to a good client I will be losing...

By
Real Estate Appraiser with Appraisal House Texas

Here is an email I wrote to a good mortgage broker client I've had for the past few years, in response to one from them asking me to please sign up with Fiserv as required by Crescent Mortgage, one of their lenders:

Hi Bob,

Tom also sent me one for Taylor Bean & Whitaker, who is using some company called SecurityOne Valuation as their AMC.  Both they and FiServ typically charge the borrower more than I do now, and then only pay the appraiser about $200, keeping the rest for themselves.  I actually called SecurityOne to ask what their split was, but was told it was a "case-by-case" basis.  They wouldn't even tell me what a typical assignment in my area paid, so I have to assume they are rightly embarrassed by the answer.

AMC's like that tend to get the appraiser with the least experience, or at least those with no other business to speak of, that is pretty much starving and will agree to do it the cheapest (to maximize the AMC's take - they don't reduce the cost to the borrower at all), and will turn it the fastest regardless of the work required to do it properly.  And even then, the appraisers that don't "make the number" probably get relegated to the bottom of the call list in favor of the ones who do. 

This legislation has essentially just added another layer of bureaucracy to the process - someone else gets paid for doing next to nothing and adding no value to the process.  Maybe the next step will be "Appraisal Distributors" that collect the appraisal orders from the lenders and distribute them to the AMC's?

I guess it's good for the mortgage side, as I think you will find that you will get the report back just as quickly, and now the numbers will most likely always work.  But chances are the borrower or the lender is getting screwed, as in my opinion it's hard to expect an honest opinion from someone who has to rely on an AMC for their livelihood.  Those appraisers out in the country with no competition can live with it fairly easily since they can mandate whatever fees they want, but here in our area where there are a lot of appraisers willing to work for nothing, the AMC's know they have us over a barrel.

However, I would expect that underwriter conditions will go up, and the turn time to get them addressed will be several days since you can't just call or email and say "can you change this one little item".  It now needs to be sent to the AMC in writing, who then contacts the appraiser, who fixes it, sends it to the AMC who (theoretically) reviews it, and then sends it back to you. 

I, like many appraisers that have worked hard to build a business with hard work, good service, and a quality product, won't work that cheap, nor be relegated to sitting around hoping some AMC will call to offer me what is effectively minimum wage.  I am fortunate to have plenty of non-Fannie/Freddie business, so I'm not going to be signing up with any of these AMC's that take half the fee for doing 15 minutes of work. 

Anyway, that is my rant on AMC's.  I know that it is the lenders requiring it and not you all, and I will miss your business, but keep me in mind for any jobs that are not going to Fannie/Freddie, like FHA appraisals, construction loans, or anything else that comes along.

FYI, if any lenders use AlaMode's XSite for their HVCC compliance, or AppraisalPort.com, I am set up with both of them.  They charge me a flat fee of roughly $15 for every report processed which is very reasonable.  And I still get my regular fee, which is the way this AMC business should work, IMO.

Anyway, I do appreciate the business we have had for the past few years, and let's please keep in touch.  Maybe after a few months of this new business model, the lenders will realize they made a mistake and we can work together again.  I will keep my fingers crossed!

Comments(12)

Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Goodness.  This is just one of the results of bad regulation and worse lender decisions. 

We are in a downward spiral with appraisal/loan approval services. 

The consumer will be the loser. 

Apr 09, 2009 10:40 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I agree 100% that the new HVCC is only going to add cost and time to the consumer and someone getting paid to take an order and pass it on is ridiculous.   I don't know if you saw this post or not, but I ran it by my local attorney and one of my lenders ran it past their legal department and they both say it's a great idea to protect the consumers.  I'm wondering now if the buyer can also add that he is not willing to pay more than say $25 for this third party service into the clause.  That would shake up some lenders. I hope you don't mind me posting a link to Mary's blog as a comment here, but I thought you might want to get someone else's take on this situation.

Apr 09, 2009 10:43 AM
Sara Goodwin
Estimation Nation Corporation - Portland, OR
Portland, Oregon Appraiser

Bravo.

I got a request which would pay me $130 yesterday.  If I was drinking milk, it would have come out my nose for sure....

An appraiser I know found out that one of his AMC's was doing a 50/50 split on a '$400' appraisal fee, but the borrower said he was told he would have to pay more than $400... Hmmmm, like $200 isn't enough to harass appraiser's for their status?  It's no wonder every AMC I have dealt with will not allow an appraisal with the invoice attached... sounds pretty shady.

Apr 09, 2009 11:07 AM
Mike Lay
Appraisal House Texas - Austin, TX

Tammy, no problem at all with the link to Marys post!

Sara, I'm with you.  I got a call from some AMC I had never heard of asking me to do one for $185.  I told them if they send me the check first, I will be happy to send them some MLS data sheets that I think are reasonable, and they can drive over, measure the house, and write the report since they are getting the rest of the money.  That seems about fair.

Apr 09, 2009 11:26 AM
Tom Horn
Thomas Horn, Real Estate Appraiser - Alabaster, AL
Appraising The American Dream

With the decrease in fees the only appraisers willing to do them is probably going to be either the inexperienced (who are trying to get business by grabbing anything they can) or the people from outlying areas who are trying to break into a market.  We will probably have the same problems in 4-5 years.  When will the powers that be ever learn!

Apr 10, 2009 02:46 AM
Ed Walter
Ed Walter, Realtor-Appraiser - Safety Harbor, FL
St. Cert. Res. REA #RD1571

I'm not so sure anymore, Wells Fargo uses RELS an AMC that pays roughly $200.00 per appraisal and they turned a three billion dollar profit last quarter alone in a bad market! These guys are too good at making money and borrowing taxpaper money to worry about appraisers. Turn out the lights, the partys over, anybody got any Tums?  

Apr 10, 2009 07:09 AM
Tom Horn
Thomas Horn, Real Estate Appraiser - Alabaster, AL
Appraising The American Dream

Yeah, they're making a killing on the backs of appraisers.

Apr 10, 2009 08:18 AM
William (Bill) Hattaway
Cypress Appraisal - Auburndale, FL

I tried to sign up with an AMC (there are so many now I can't keep them straight) that said "we value quality work in appraisals, turn time, and blah, blah, blah, skills in the appraiser". Sounded good so I filled out their application and received a response that my fees were to high. I responded with "so all that stuff about quality, skills and other things is crap because it's all about the fees." No response.

Apr 11, 2009 04:51 AM
Matthew Kelly
REO Field Services of Texas - Houston, TX

As a Loan Officer/Lender. we went down the road of using several AMC's for the vast majority of our appraisals and each one was a train wreck.  The sales pitch to us each time was that all appraisals would be QC'd by the AMC prior to being delivered. Presummably we would not have any issues with the quality of work, if we did there was an appeals process. 

90% of the appraisals were incomplete (i.e. they forgot to check something off).  My guess is that 30% of the appraisals we had to re-order from someone outside of the AMC either because the value was so far off, or the Appraiser that completed the report was MIA.

 

Apr 12, 2009 11:38 PM
Mike Lay
Appraisal House Texas - Austin, TX

Matthew,

Thanks for the feedback, its good to hear that the LO's are not big fans either.  Appraising is already a fairly tough profession, and when you are asked to do it for half of your current income I would imagine it becomes very difficult to care about the quality of your work, because you know the AMC doesn't. 

Somewhere there is a $8/hour employee that makes sure the borrower name, address, and legal description are correct, that you haven't checked that it is a declining market, and then makes sure the value number is where it is supposed to be.  And that is essentially the end of the QC process.  If it's slow they might ask for three more comps sold in the past 90 days that are on the same street within a 50 foot radius and are the same exterior paint color as the Subject, just for fun. 

 

Apr 13, 2009 02:02 AM
Tim Bradley
Contour Investment Properties - Jackson Hole, WY
Commercial Real Estate Expert in Jackson Hole, WY

Nice letter. AMC's have been around for a long time, and must have a good lobbyist. I won't work with them either.

Apr 14, 2009 04:50 AM
Anonymous
mister d

Neither Andrew Cuomo or fannie and freddie have the authority to make federal regulations and they feel that they can determine the future of the majority of the entire industry. Astounding.

What is even more astounding is the fact that the one person, Cuomo, is arguably the most corrupt participant in the current crisis from his past at HUD. I recomend you search "fraud cuomo and HUD" you will need several days. This is compounded by the fact that fannie and freddie are without question the most corrupt GSE's ever, based on losses.

Now we have to participate with amc's which several states have yet to determine if they are legal or not. The state and class action lawsuit against wells and rels claims violations of the rico statutes which is exactly what this is a RACQUET.

Apr 22, 2009 08:26 AM
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