Realtors interface in the real estate business on a daily bases. The process of selling a home, contracts, mortgage responsibilities, etc. should be second nature to us. Like the horse out for a ride and as you get close to the stable it kicks into automatic and heads home.
An agent in my office called asking if I knew of a survey company she could contact. She was concerned that her clients may have to pay for a new survey as their existing one did not have the pool reflected. She went on to explain that her clients just had not read the contract well regarding the survey options and what the buyer indicated was the seller's responsibility to provide a new survey should the existing one not be acceptable. I told her to put all that aside and lets take one big step backwards and look at this picture she painted. "Her clients had not read the contract well ..." so I asked who is representing her clients? Well I am. Enough said ... I launched into a 101 on representation and responsibility and points to better assist her clients in the future.
Do we take for granted that our clients understand the contracts, the process? Should we just adopt the attitude that our clients can read and therefore they understand? It is up to us, their representative, to educate and guide our clients with clear unquestioned understanding what they are signing and how this will impact them.
After I finished my conversation with the office associate I walked out of my home to see this hot air balloon drifting across the sky. Perfect ... just brought a visual to sum up my whole point. We need to make sure our clients fully understand what is taking place and not let the process of selling go right over their heads.