Does The Buyer Need To Know How We Operate?

By
Real Estate Broker/Owner with Daytona Condo Realty, 386-405-4408

Amy McAllister in a post Some buyers just don't get it  wrote about the frustration with the  buyers who hop from one agent to another and even look at houses with several agents.

Buyer's BibleWe all have these frustrations on a daily basis, and it is easy to get upset with the buyers. Why is it so difficult for them to do it the RIGHT WAY?

So what is the right way? We already know the answer from the agent's point of view. But we are not the ones who open the checkbooks. So what is their point of view? All we need is to try to put ourselves in the customers' shoes.

In all honesty, if you are looking for a home to buy in unfamiliar town and even state, would you first pick an agent and then start methodically working with this one agent? And if it does not click, what are you going to do?

If you are driving the street and see a house you like, and there is a sign, will you call with questions about the house (price, size, number of bathrooms) and the listing agents suggests that he/she can be there in 5 minutes and can show you the house, will you tell them that you are working with another Realtor?

Why instead you would write down the address, and then call your agent, and then wait till the agent gets to the computer and gets back to you next morning and gives you the answer, and by that time you have hard time remembering the property? What is the benefit of it besides protecting the agent's wallet? Wouldn't it be an unreasonable burden that we are trying to put on the Buyer?

Buyers shoesOr, it is  "No' if we are in the agents shoes and "Maybe" if we are in the buyers shoes?

There is an exellent repost by Jonathan Washburn Survey says... Realtors Suck. I highly recommend it. We need to look at ourselves in the mirror and see us the way the customer sees us, and learn to be in their shoes. That would be much more productive than teach them how we want them to behave, operate, think... Because they do not care about us, and they really shouldn't. For as long as the wallet is in their hands.

Buying a home is the most important financial decision in our lives. Why then we expect the buyer not to think about the homes, but about protecting the agent?

And if they assume it all wrong, they are the ones who pay, so we can teach them and not get their business, or we can get over the fact that they are talking to different people and have a chance to make a sale?

If they like us, and we offer to show properties that are not our listings, they may start working with us. But this is their call, not ours, and teaching them our ways is counter productive.

I am not the enemy who wants to hurt the agents. I am simply trying to look into not, actually, even the future, but into today, and see what is changing. I start seeing customers who are very knowledgeable and capable of doing everything. Sometimes all they need is a patient guy or gal close by, so that they can vent themselves, and you can add fine points, helping them to make a smart decision.

funcoast realty

Jon Zolsky, your Daytona Beach, Florida connection
www.BeautifulFlorida.com

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Rainmaker
662,099
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

Always, always ask if they are working with an agent. It will save you time and energy in the long run. Personally I like working with buyers . Sellers can be high maintenance.

Portsmouth NH Real Estate

Apr 16, 2009 02:23 AM #14
Rainer
70,555
real estate real estate
Providence, RI

Very good point. I am going to write a few post about on this industry actually works. Hopefully, I am not offending anybody.

Apr 16, 2009 01:58 PM #15
Rainmaker
409,241
Karen Monsour
Coldwell Banker Fort Lauderdale Beach - Fort Lauderdale, FL
REALTOR, SSRS - Sells FL Waterfront, Short Sale Expert!

Jon,

If you respect the professional and their intentions to seal a deal, and you/others do not make conflicting remarks about what the other professional agent does (or the information they are providing as they are they local expert), the deal will be sealed in a professional manner. I understand the content of this post. Professional agents will in no way shape or form do anything to hurt a customer.  If you have a client, you have a fiduciary relationship.

No professional agent would ever do anything to hurt a buyer or a co-broke.

If you request information at 9-11 pm at night, you shouldn't expect an answer until the am.

How did I know you would write a post like this?

 

Apr 16, 2009 02:46 PM #16
Rainmaker
54,073
Cindy Crutcher
Lawrenceburg KY Foreclosures & Government Owned Properties - Lawrenceburg, KY
Real Estate Broker - Exit Realty Crutcher Lawrenceburg KY

Jon,

We all need to look in the mirror.  Some of us having been doing this for so long that it is hard to put ourselves in the buyers shoes.  Another great post!

Apr 16, 2009 03:23 PM #17
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Ray - you pretty much summed it up. They are getting more in control, and yes, they come more prepared, they search themselves, they are better prepared, and they just need some help in putting it all together

Apr 16, 2009 03:35 PM #18
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Katerina - this was unexpected. I laughed. The simplicity of your suggestion caught me napping.

People, get mercy. Someone should work with buyers (LOL). I am not a lister. I like buyers. I simply guess I am in the wrong location. I should be in your locations, where terrfic agents prefer to list, as someone still would need to bring the buyers

Apr 16, 2009 03:38 PM #19
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Fernando - I am afraid your theory is true, very true indeed.

Apr 16, 2009 03:40 PM #20
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Dorie,

They call you on your listing, and mention that they have called 5 other agents on their listings. On the one hand they may work with one agent, who would be able to show them his and other agent's listings, but they prefer to contact many agents.

Apr 16, 2009 05:30 PM #21
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Jen - it looks like it is less and less about loyalty, It is more and more about business conveninece. And I am not blaming any side, I think that we are not looking at it the way the customers are looking, and hence some of the frustration

 

Apr 16, 2009 05:32 PM #22
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Anne - try to put yourself in the customer's shoes and then listen to your question. What do you mean by "working with another realtor"? They called you on your listing, and they called another realtor on another listing. So if they looked at the house, listed by another agent., and now they are calling you to show them your listing, does this mean that they are working with another Realtor? Not really.

Apr 16, 2009 05:34 PM #23
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Luis - it is unfortunate you are not in Daytona. I will be selling your Listings (LOL)

Apr 16, 2009 05:35 PM #24
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Gabe - thanks for a thoughtful comment. I think that this is not a matter of trust for the customers, just a matter of convenience.

It is like with a mechanic. You used to be a mechanic for the whole family. Now they are well off, and now they will take their Mercedes to a Mercedes dealer, and their Cadillac to a Caddillac dealer. It is simply convenient, nothing against you personally. Same comes for real estate.

Apr 16, 2009 05:37 PM #25
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Missy - I sometimes call off the signs myself. It is usually funny. I am a t a sign for commercial land. Calling a major company. Someone on the floor takes the call. Then they can't find the information, can't find the property, keep you 10 minutes on the phone and you are  not happy you called.

People often go for the better answer vs loyalty to their agent. They know that if they call the listing agent, they can get the info faster and can ask questions. It is a matter of time and convenience, wouldn't you agree?

Apr 16, 2009 05:41 PM #26
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Gary - I donot think that you are right, see the comment to Anne. Thsi is a weird angle coming from NAR (and NAR actually does not require that), it is our willingness to adopt an anti competitive way of doing business, and this is wrong IMO. Sorry

Apr 16, 2009 05:44 PM #27
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Bettina - someone has to do it, or then what is the point of listing?

Apr 18, 2009 03:23 AM #28
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Christine - I envy your approach. I guess because of the market, we are not that rigid, and waste a lot of time.

Apr 18, 2009 03:52 AM #29
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Michael - with all due respect I disagree. Thisi is the relationship between agents, but no the Principal and agents. that's how we try to avoid conflicts, but it is not relevant to the Principal. There was an article either in Realtor magazine or in FLorida Realtor magazine and an attoeny commenting on that said that the question should be "Are you exclusively represented by another agent?" with the word "exclusively" a key word.

Apr 18, 2009 03:58 AM #30
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Patricia - If and me are the only members of the extinct group working with the buyers, why are we not yet rich like Bill Gates? (LOL)

Apr 18, 2009 12:12 PM #31
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Huiting - Why do you think you would offend somebody? Even if  you point of view is different, it is not an offence, so go ahead

Apr 19, 2009 03:08 PM #32
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Karen - Actually there is not always the fiduciary relationship, but it was not where I was coming from. There are two wets of players and they are operating in two different ways. One is Buyers, and the other is agents. Without looking at motivations of Buyers (it is a bigger topic than what we touch here), look at the agents. We traditionally worked some models, which may not serve well today.

Just read the comments: they are about how we AS AGENTS operate. If you take the set of ideas of the buyers and superimpose it on that of agents, there is a serious gap.

As an industry we have not define this interaction to the best of both parties. It  is sometimes funny, as NAR through code of ethics is pretending to protect the Buyer, but the code of ethics is not about Buyers. It is about agents.

I guess the business environment is changing, and we are not following the change, nor we are open to the change.

Apr 19, 2009 03:18 PM #33
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