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You Never Know!

By
Real Estate Agent with United Realty Group SL0475285

One of my buyer agents took a call from a prospective buyer calling off a magazine ad.  She felt “he was rude, abrupt and nasty.”  She didn’t want the lead and didn’t want to work with him.

 

I took the call and discovered that the reason he was not his normal happy self, was that he had left a voicemail message over the weekend, asking for information about a property we had listed.  It turns out he hadn’t checked his messages.  Had he listened to his voice mail, he would have heard that we called back immediately. We left a message for him with the information he requested, along with the information on other properties in the building.  He politely apologized and I set an appointment for him to see the 12 units available in the building. He didn’t like any of them and asked me to set appointments for single family homes. As it turns out, he bought a home for $1,500,000, and after a few years of appreciation, now wants me to sell it for him.  It should sell for $2,500,000. He then wants me to take the $2,500,000 and reinvest it in another purchase.  He turned out to be the most easygoing, soft spoken, quick decision maker and a pleasure  to deal with!

 

Moral of this story, don’t be quick to judge! Work through the difficult prospects. You just never know what may come of it!

Comments(4)

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Teri Isner
Keller Williams Realty at the Lakes - Orlando, FL
GRI, CRS, CIPS

Sometimes it pays to be patient especially when a customer doesn't check his own voice mail let alone those that don't check their e-mail.

Sep 25, 2006 02:56 AM
Scott Gormley
Oak Valley Mortgage-California Home Loans and Refinancing - Chico, CA

I agree! Sometimes you realize that a lion becomes a pussycat :)

Scott

Sep 25, 2006 03:04 AM
Sara Lipnitz
Max Broock Realtors - Birmingham, MI
Just goes to show you that you never know.  Also one size does not fit all.  You were a better personality match for this customer.  Good for you!
Sep 25, 2006 03:59 AM
Brian Brady
Bayshore Commercial - Tampa, FL
858-699-4590

I completely understand what you're talking about.  Sometimes it's because the customer is scared of the process or sometimes they are pissed off about their favorite NFL team giving the game away yesterday (READ: AZ Cardinals).

The mark od a true pro is the one who gets to the bottom line fast and assuages the customer.  Good work! 

Sep 25, 2006 05:22 AM