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Above and Beyond pushing the envelope in customer service.

By
Real Estate Broker/Owner with Total Care Realty NCRE# 257455

My wife is constantly amazed at what I am willing to do for my clients.    For example last night I was waiting to hear from a client coming into town to look at more homes.  My partner met them at a storage unit that she had already rented and paid for in their name so we could have 24hour access for them.  I was waiting to hear form them to go help them unload their van.  We did not unload last night so I am now waiting for them to get up this morning to go help unload before we go look at some homes. 

I often will go and if the homeowner cannot make it put up the dogs or even take them for a walk when a showing is scheduled for a listing.  I can even remember making the bed and cleaning up a room so that the photographer and I can get the home shot to get the pictures in MLS. 

My business has grown by leaps and bounds since moving to this area simply from some standpoints because of the level of client service I give.  I actually care about my clients.  I consider all of these things a simple investment in my business future.  That investment has paid off time and time again.  A person must simply find out what makes them stand out from the crowd and capitalize on that.  I have always prided myself no matter what business I have been in on my customer service.  I will admit I learned alot of that from my tenure in the restaurant business.  While that was a lifetime ago it was one thing that set my restaurants apart and gave me such a loyal following even then. 

So how far are you willing to go for your clients? Because I am willing to do what it takes to keep them happy and make the deals work. 

 

The Author:

Larry is a Greensboro Residential Broker, CARTUS Certified Relocation Specialist, Previews luxury homes trained, SRES & CHMS who can assist you with the purchase and/or sale of real estate in the Piedmont Triad Area that include but, not limited to Greensboro, High Point, and Winston Salem, NC.  If you're relocating to or from any other area of the country, Larry connects you with a member of our national team of relocation specialist in your destination or exit city of choice.  The destination service is of no cost to you!  The Coldwell Banker Triad's service guarantee puts us way ahead of the competition by providing customer service that is equal to none.  Your complete happiness is our top priority!  Larry Story - Coldwell Banker Triad Realtor's - 336-327-1841 also at http://www.storybookhomes.ws

Copyright© 2009 By Larry Story, All Rights Reserved...

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The Author:

As the Broker-in-Charge, owner and founder of Total Care Realty, LLC, Larry is focused on quality of service. He believes in being on the cutting edge of any product or process that will help market the client’s property or help them find the perfect home. Larry has been consistently recognized as going above and beyond for his clients; he was described as a ‘personal concierge Realtor®’ early on in his Real Estate career. Drawing on his past experience of owning restaurants and working with new technology, innovation is his focus. Larry often says, “we are not afraid to take advantage of new technology as soon as it is available instead of waiting for a corporate office to tell us what we are allowed to do”. This is a benefit of being an independent Real Estate company. As a graduate of The Citadel, instilled in him is the importance of discipline, loyalty, focus, and determination. Marrying those ethics and ideals with the hard driving focus it took to own and manage restaurants for almost twenty years, has given Larry a passion to make sureclient satisfaction is the number one priority. “As your Personal Concierge Realtor® it is our job to help take care of every need of our clients.” Larry Story — Total Care Realty, LLC — 336-327-1841 also at  http://totalcarerealty.net

Copyright© 2010 By Larry Story, All Rights Reserved…

 

 

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 IMPORTANT NOTICE

Mortgage Assistance Relief Services Disclosure

FTC effective January 31, 2011

As a seller you may stop doing business with Total Care Realty at any time.  You may accept or reject the offer of mortgage assistance we obtain from your lender (or servicer).  If you reject the offer, you do not have to pay us.  If you accept the offer, our commission will be deducted from the proceeds of the sale their will be no additional fee to you for our services.  Total Care Realty, LLC is not associated with the government, and our service is not approved by the government or your lender.  Even if you accept this offer and use our service, your lender may not agree to change your loan.  If you stop paying your mortgage, you could lose your home and damage your credit rating

 

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