Customer Service

Real Estate Agent with Hometown Realty
Many people claim that Real Estate agents are only one step above used car salesmen. They feel that they are sneaky and are never forthcoming with the whole truth! To be perfectly honest, there are many agents that are like that and it bothers me that these agents give the "good" Realtors a bad name. This issue deals with customer service as well. There are many people who get a bad taste in their mouth after working with a Realtor that did not provide any type of customer service. These are the Realtors that you see only once, during the writing of the contract, and you deal with their assistant the rest of the time. Unfortunately, there are no mechanisms in place by Richmond Association of Realtors to prevent this type of behavior. Therefore, buyers and sellers beware and choose a Realtor that has good communication and customer service.

Comments (8)

Rebecca Savitski
BSR Real Estate Group - Cary, NC
NC Real Estate Listings
One step from an used car salesman, this is true, and half of our battle is gaining trust.
May 22, 2007 06:37 AM
Ross Willingham
Tomson Real Estate - Stillwater, OK
Realtor Associate

Agree with both of you.  Personally, in my life "before real estate" I always had a favorable opinion.  Life "in real estate" I've been surprised at the public perception of our profession.  It is encumbent upon each of us to turn that around.


May 22, 2007 06:39 AM
Mario Levesque
Advantage Avenue Real Estate - Wesley Chapel, FL
Tampa Realtor


I think that some of this is also due to the fact that people expect perfection.  There are many ways during the course of a transaction when things can go wrong.  This can happen to the best Realtors out there with the best intention.  The Real Estate profession we work in involves a lot of money and people are always nervous.  When things don't go perfectly customers will often blame their Realtor.  Even the good one out there.  This is just part of the profession we belong to.   This is not to say that we  shouldn't strive for perfection however but I dont think that we will ever be able to avoid some level of criticism.


May 22, 2007 06:46 AM
Luisa , Orellana
Greater LA Escrow - Los Angeles, CA
Greater LA Escrow
Great post! and so true. I am not an Agent, but many wish I were. I often get clients telling me that their agent was horrible with the response and never available. It's even hard to refer people to agents because of this. How do you guarantee someone that the agents service will be excellent? When so many times they have been disappointed. Definitely beware and choose a good Realtor and/or Agent that has good communication and customer service. ;) 
May 22, 2007 06:47 AM
Michael Hutchins - Consumer Advocate, Chicago
Michael Hutchins Ent. - Chicago, IL
Hi Shawn.  Welcome to the Rain!  I hope you enjoy it here and keep blogging!
May 22, 2007 07:32 AM
Lisa Balsom
Hometown Realty - Ashland, VA
Accounting Manager, Hometown Realty RVA


Welcome aboard! Great first post. 


May 24, 2007 01:54 AM
Shawn Shurm
Hometown Realty - Mechanicsville, VA
Thanks to everyone that responded.
Jun 07, 2007 05:34 AM
Alison Pantele
Central Virginia Document Services - Richmond, VA
In my book it was frequently said that attorneys were about as trust-worthy as a used car salesmen...  The irony is that I ended up marrying one (an attorney that is) whose late mother (whom we all admired greatly) was a well-loved and successful real estate agent.  I myself have had a RE sales license for over 16 yrs. and have never thought of the profession as slightly better than that of a used car salesman. Actually, the guy I bought my first car from later became a real estate agent and the last guy I bought a car from became one too (both cars were from new car salesman though) --  hmmm  -  I liked them both, but I guess from the consumer stand-point I don't feel like I need hand-holding from one person for my auto & real estate transactions and honestly would rather select my own vendors throughout the process and let my sales agents sit back and wait for their commission check.  Its good to know you are willing to provide that customer service and personal touch if someone does desire it though.  Good Luck.
Jun 16, 2007 08:30 AM