Customer Service

One step from an used car salesman, this is true, and half of our battle is gaining trust.

Shawn,

I think that some of this is also due to the fact that people expect perfection.  There are many ways during the course of a transaction when things can go wrong.  This can happen to the best Realtors out there with the best intention.  The Real Estate profession we work in involves a lot of money and people are always nervous.  When things don't go perfectly customers will often blame their Realtor.  Even the good one out there.  This is just part of the profession we belong to.   This is not to say that we  shouldn't strive for perfection however but I dont think that we will ever be able to avoid some level of criticism.

 Mario

Great post! and so true. I am not an Agent, but many wish I were. I often get clients telling me that their agent was horrible with the response and never available. It's even hard to refer people to agents because of this. How do you guarantee someone that the agents service will be excellent? When so many times they have been disappointed. Definitely beware and choose a good Realtor and/or Agent that has good communication and customer service. ;) 

Shawn,

Welcome aboard! Great first post. 

 

In my book it was frequently said that attorneys were about as trust-worthy as a used car salesmen...  The irony is that I ended up marrying one (an attorney that is) whose late mother (whom we all admired greatly) was a well-loved and successful real estate agent.  I myself have had a RE sales license for over 16 yrs. and have never thought of the profession as slightly better than that of a used car salesman. Actually, the guy I bought my first car from later became a real estate agent and the last guy I bought a car from became one too (both cars were from new car salesman though) --  hmmm  -  I liked them both, but I guess from the consumer stand-point I don't feel like I need hand-holding from one person for my auto & real estate transactions and honestly would rather select my own vendors throughout the process and let my sales agents sit back and wait for their commission check.  Its good to know you are willing to provide that customer service and personal touch if someone does desire it though.  Good Luck.