Thank You Notes That Really Mean Something

Education & Training with Sommers Communication

Thank you noteI fully intended to sit down this morning and write an article on likeability when my day was interrupted by the mailman. Up until that time, everything was perfect. The article was titled and mind mapped (which is a right brained way to do an outline) and anxiously awaiting to be organized into an entertaining piece of classical literature. But as I mentioned above, the mailman interrupted my day.

Among the bills, marketing postcards and fan mail was a note addressed to me from Darbee Fisher. Darbee is a real estate agent for Keller Williams here on Maui. I met her for the first time ten days ago when my son Josh and I went to their office to teach the agents how to generate leads using advanced blogging techniques. Knowing that Josh was a full time Internet marketer and computer repair technician, Darbee hired him to repair her computer.

Here’s the note I received which was addressed to Bob and Susan Sommers

April 9, 2009

Dear Bob and Susan,

I just spent a good part of the day with Joshua, and what proud parents you deserve to be! Not only is he smart and good looking, but he is also one of the most respectful people I have ever met and he has absolutely the best manners of anyone I have ever met! It was pure joy to work with Josh and you can bet that he will be the first person I call when I need help and I will recommend him as often as I can!

With Aloha,

Darbee & Dr. Bob

I don’t know how long it took Darbee to hand write this note, but I do know that Susan and I and Josh will remember it and cherish it for a long, long time to come.

To read the entire post, please go to the Likeability Guy

Comments (9)

Karina Morgan
CENTURY 21 Regency Realty - Enterprise, AL

Thank You for your Thank you Blog

Good Luck to you in 2009


Apr 24, 2009 03:25 PM
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate

Your post is a nice change of pace. It always amazes me, how some people have such great etiquette. I have a hard time remembering my own anniversary... I know. That's really bad.  >.<

Apr 24, 2009 03:25 PM
Rochelle Edwards
S. Todd Real Estate Ltd., Brokerage - Burlington, ON
Genuine Experience, Genuine Advice

I could go blue in the face trying to convey that personal notes have a million times more impact then typing something up and signing your name. It shows that even though you are a busy person, the person on the receiving end had such a positive effect on my day that I needed to let you know personally.

Perfection. I am glad you are sharing this with the world! People miss the human intimacy of hand written gratitude. 

Apr 24, 2009 03:36 PM
Tina Allen
Exit Realty Tri-County - Mount Dora, FL

It's always nice to receive a handwritten note. You know they took a little time out of their busy day to grab a card and write a note to let you know they were appreciative.

Apr 24, 2009 03:46 PM
Sheridan Corrie
Upstage, LLC - West Linn, OR

As a parent, what an amazing note to receive!  Not a bad business referral either.

Apr 24, 2009 04:54 PM
Sasha Miletic - Windsor Real Estate
RE/MAX Preferred Realty Ltd. - Windsor, ON

Hi Bob, Good post. Thanks for sharing.

Best - Sash

Apr 24, 2009 05:43 PM
Judy Jennings
Top Agent Plus - Middleboro, MA
Tap into Judy's real estate expertise & resources.

Personal notes are very powerful.  Writing one generally takes little time, is inexpensive and it has such positive results. You should be very proud of your son.

Apr 24, 2009 11:43 PM
Renee Marrs Caperton
Marrs & Associates - Corsicana, TX
Realtor - Corsicana Texas Real Estate

A personal touch is always nice and remembered-just like being around people who are respectful and polite!  

Apr 25, 2009 01:25 AM
N Hare
Miramichi, NB

Its the little things that have the biggest impact.

Apr 26, 2009 12:37 PM