In our industry, its hard to imagine turning away business. Yet, thats just what we decided to do with an individual who called us yesterday.
She was unbelievably combative. She had just been through two lenders.
Okay, so at this point I understand that she is obviously frustrated due to the other lenders she has dealt with. Its not uncommon that our clients come to us after being frustrated with another lender. Notice I said LENDER in the singular. Its very rare that someone has been through multiple and they have a doable scenario. (Don't get me wrong, it can happen)
After telling Clint (My business partner and husband), that she was a strong feminist, Clint asked her is she would rather work with me. Her reply was : "Oh no, I don't like women."
Out of nowhere she asked Clint's age. (What this has to do with financing, I'll never know) He told her and she replied: "Thats my age. I have no faith in you."
Wow.
Clint was empathetic and explained that he was sorry she was frustrated, but he was not comfortable working with someone who did not trust him.
She responded by saying that "Well, you might as well give it a shot."
The entire conversation was colored by her disrespect and cursing, not to mention constantly reiterating that she did not trust us.
I understand that some people are "rough" around the edges, however this person took it to a whole new, most unprofessional level.
We decided that we would be unable to assist her and apologized.
This person was a referral from a Realtor, and we were worried about the reaction.
Has anyone else had a similar experience?
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