Answers to Questions Buyers STILL Ask!

By
Real Estate Agent with RE/MAX Trinity Brecksville Ohio

I think sometimes as agents we just assume that our buyers "know the drill" when it comes to shopping for homes and working with a realtor. But we have to remember that new buyers are constantly entering the market and will likely ask the same questions time and time again. Here are some of the questions buyer still ask.

"This home is not listed with your company. Do I have to call them or the listing agent to see it?"

No!!! I can show you any home that is listed even if it is not with ReMax. The exception to this is if the home is out of my normal market area. In this case, I will refer you to an agent who works regularly there.  I can even contact a for sale by owner for you if you'd rather not do it yourself, although sometimes they are willing to work with agents and sometimes not.

"The last agent I worked with handed me his/her cards and said to use them when I go to open houses. Do you want to give me some of your cards?"

Well, I'd like to give you some of my cards but not for that purpose. I'd like to give them to so that you can refer me to your friends and family but not so that you can go to open houses without me. Let me briefly explain a little about procuring cause. In a nutshell, procuring cause means that an agent is responsible for procuring the sale of a home, usually by being the first one to show it to you and then following up and completing the chain of events that lead to the transfer of title. This is what entitles an agent to earn a commission. That is why an agent may ask you not to go without them to view any properties. That being said, if you look at a home at an open house and that particular agent never follows up with you and some months down the road you buy that home with another agent, it is doubtful that the first agent could be considered procuring cause simply because you attended the open house. The follow up is an important part of procuring cause. Procuring cause cases have many facets to them and if they go to arbitration they are settled on a case by case basis. I think it is sufficient to say, that if you are satisfied with your relationship with your agent, please allow them to be the first one to show you a home and then do the necessary work to help you purchase it.

So what do you do when there is an open house you just have to see?
It's certainly a fact that may agents work on Sundays, either at an open house or showing homes to buyers. So here is what I tell my buyers.

Please call me before going to an open house without me. It's very likely that I will be able to show you the home before or after my own open house. I do this often so don't hesitate to ask me!

If you can't go before or after, but only during the actual open house, please call me and I will call the agent who is holding the open house and ask if it's o.k. for you to come without me. After 23 years as an agent, I know a good number of agents working the open houses and I cannot remember the last time an agent said they would not honor a client of mine. Even if they do not know me personally, in 99.9% of the cases, the other agent will say it's fine. By the way, if  I am the agent at the open house, and you tell me you have an agent, I will respect that and tell you it's o.k. with me. My goal is to get the home sold for the seller.


Can you "sell me" new construction? I thought I had to use the agent at the model.

Yes!! Not only can I sell you new construction, I can offer much insight into the process as I sold new construction for a builder for 10 years.This works the same as an open house, so please call me and remember that new construction agents often hold hours during the week and/or also allow agents to show with the use of a lock box.

 

Remember that customs/practices can vary widely throughout the country. Ask your agent these questions and carefully read your buyer broker agreements, as some of these questions may be addressed there. If you still have questions, it's a good idea to contact a real estate attorney.

If you would like to buy or sell a home in Seven Hills Ohio or in the surrounding communities, please call me at 440-263-7496, or you may want to visit my website for more specific information on the communities I service: Brecksville Ohio Real Estate, Broadview Heights Ohio Real Estate, North Royalton Ohio Real Estate Independence Ohio Real Estate, Seven Hills Ohio Real Estate, Parma Ohio Real EstateParma Heights Ohio Real Estate and Middleburg Heights Ohio Real Estate.  Information is obtained from Neohrex and is deemed reliable but not guaranteed.

 

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Rainer
98,608
Judy Schneider
eXp Realty - Bellingham, WA

Barb,

Great responses!! You seem to be an agent who takes care of your client!! Way to Go Barb!!

Apr 27, 2009 02:43 AM #1
Rainmaker
553,708
Barb Szabo, CRS
RE/MAX Trinity Brecksville Ohio - Cleveland, OH
E-pro Realtor, Cleveland Ohio Homes

Thanks Judy. I still do have buyers look "on their own" even after I review this with them!

Apr 27, 2009 03:00 AM #2
Rainmaker
565,568
Mike Saunders
Lanier Partners - Athens, GA

Barb - I am still amazed sometimes at how much people don't know. Yet most of them also feel that they are very knowledgeable. One myth I hear very often is how a buyer can get a better deal dealing directly with the listing agent.

Apr 27, 2009 03:18 AM #3
Rainmaker
553,708
Barb Szabo, CRS
RE/MAX Trinity Brecksville Ohio - Cleveland, OH
E-pro Realtor, Cleveland Ohio Homes

Mike, I just ran into this today and had to explain that the commission does not automatically get reduced just because I sell it myself.

Apr 27, 2009 03:56 AM #4
Rainmaker
3,013,451
Richard Weeks
Dallas, TX
REALTOR®, Broker

I would say most people don't know a lawyer, police officer, or real estate agent.  So not surprised they don't know the process.

Apr 27, 2009 04:11 AM #5
Rainmaker
553,708
Barb Szabo, CRS
RE/MAX Trinity Brecksville Ohio - Cleveland, OH
E-pro Realtor, Cleveland Ohio Homes

Richard, Good assessment! I find that I am always answering these questions or offering the information to educate especially first time buyers.

Apr 27, 2009 04:40 AM #6
Rainmaker
301,963
Dan and Amy Schuman
Howard Hanna Real Estate Services - Solon, OH
Luxury Home Specialists

Barb, procuring cause is such a confusing concept, not only for consumers but for many agents as well. You did a very effective job of explaining it so a buyer can understand.

Apr 27, 2009 07:59 AM #7
Rainmaker
553,708
Barb Szabo, CRS
RE/MAX Trinity Brecksville Ohio - Cleveland, OH
E-pro Realtor, Cleveland Ohio Homes

Thanks Dan, But as good as I am LOL I still lose a few!

Apr 27, 2009 08:54 AM #8
Ambassador
1,726,157
Richard Weisser
Richard Weisser Realty - Newnan, GA
Richard Weisser Retired Real Estate Professional

Barb...

Great post with lots of good information. We get these kinds of questions all of the time, but its nice to see good answers laid out for us!

Apr 27, 2009 09:17 AM #9
Rainmaker
207,960
Peggy Wester
Realty Executives Integrity - Grafton, WI
Real Estate Agent Ozaukee & Washington County

Excellent post, Barb. I love your explanation of procuring cause -- so clear. Will definitely be bookmarking this post!

Apr 27, 2009 01:04 PM #10
Ambassador
489,685
Kristin Moran
Owner - RE/MAX Access - KristinMoran@Remax.net - San Antonio, TX
San Antonio,TX - Real Estate - 210-313-7397

Excellent points Barb.  I think we do assume they know the drill & forgot all to often when we get these Q's.  Nice job pointing them out.  K

Apr 27, 2009 01:55 PM #11
Rainmaker
553,708
Barb Szabo, CRS
RE/MAX Trinity Brecksville Ohio - Cleveland, OH
E-pro Realtor, Cleveland Ohio Homes

Peggy, Thanks so much for stopping by.

Kristin, Thanks! I have to remind myself that a first time buyer needs so much explained to them...as it should be. How's married life treatin ya?

Apr 27, 2009 02:42 PM #12
Rainer
146,688
Caren Wallace
Premier Property Group LLC - Tualatin, OR
Portland Caren Real Estate

Barb, this is good information that we should be telling all of our new clients. They do still ask those questions and it is up to us to give them peace of mind that when they connect with us they are starting a good business relationship!!

Apr 27, 2009 11:45 PM #13
Rainmaker
553,708
Barb Szabo, CRS
RE/MAX Trinity Brecksville Ohio - Cleveland, OH
E-pro Realtor, Cleveland Ohio Homes

Caren, Exactly. We are educators as much as we are real estate agents.

Apr 28, 2009 12:30 AM #14
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Rainmaker
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Barb Szabo, CRS

E-pro Realtor, Cleveland Ohio Homes
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