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Mind Your Manners!

By
Real Estate Agent with RLAH@properties AB95346

I was showing condos to a buyer I didn't know very well - it was a second foray to the streets of Washington.  He was looking for a great place at a great price.  (OK, when's the last time you had one who said he wanted to pay too much for a dump?)  And I had five great possibilities.

Quite by accident, I saved the best for last.  It was big, well-priced, had a great view and nicely renovated kitchen and bath.  And the owner was home, having explained when I made the appointment that she had a deadline on a huge project and would keep hidden away in the little den where she had her office.

All would have been fine except for one little thing. 

My buyer forgot his manners.

In a booming baritone voice that could have filled the Opera House at Kennedy Center without a microphone, he began to trash the place!

"Shhhhh," I admonished.  "The owner is home." 

He ignored me, whining about the Silestone counter tops (they looked great), the space saving Danish refrigerator that I was coveting, the shade of the stain on the beautiful oak floors, and the depth of the shelves in the ample linen closet. What a turkey!!

Is he behaving like such a boor because he wants to make an offer and is trying to justify a low ball with this indirect communication to the seller?  Whatever, he was really obnoxious.

This guy scored a great big "F" as in flunk on the Fun Test!  If he had wanted to make an offer on Place Number 5, I might have sucked it up and written up the offer.  But the idea of schlepping this idiot through any more condos was about as appealing as gum surgery.  So I referred him to a less judgmental colleague.

So bottom line, when you are looking for a new home, be nice!  If the owners are home, try not to piss them off!  If you decide to buy the place, you will have plenty of opportunity for that later on - between the time you start negotiations and settlement day you'll annoy each other plenty!

 

Comments(82)

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Marcus Valdez
Berkshire Hathaway Rocky Mountain Realtors - Fort Collins, CO

people play all kinds of weird head games.  IF you have enough leads lets the crappy carps go to an agent who needs a check bad enough to spend that time.  The best thing about generation enough leads is the ability to choose who you work with.

May 05, 2009 12:39 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Fran, the "all kinds" thing can take on a whole new meaning!

Ellie, it wasn't really miserable.  I think to some extent we have to learn to suffer jerks.

Terry, I think the nuns used to say that when I was in grade shcool!

Joanne, I think that I've learned that it is better to refer than to fire.

James, Rule #3 is a good rule!

Steve, yeah, this one was a jerk!

Jeff, it's so much better, of course, when the sellers are gone.  He probably wouldn't have been such a jerk if the seller was gone.  Or maybe he would have!

Paula, now that is just creepy!  I would have told the seller she was creeping me out!  Yikes!  Double yikes!

May 05, 2009 12:44 PM
Patricia Kennedy
RLAH@properties - Washington, DC
Home in the Capital

Todd, hey!  This is Washington, DC!  We have a few major jerks here, and they are not all elected officials!

Michael, some of them have no tact at all!

Don, I love the NTA Zone!

Irene, and I didn't offer to fix him up with any cool lady friends of mine!

Wendy, I love Silestone, too and have it in my kitchen.  It doesn't show the cat's paw prints.

Margaret,   well, he wasn't all that much fun in the other places, either.  

Alan, my feeling is that if a seller is enough of a jerk to install a nanny cam, they deserve to hear whatever my buyer or I say!

Missy, the other places were vacant or the sellers weren't home.  And I did question my decision to pass this one on.  Luckily, I was pretty busy without him.

Richard, I think it's interesting that the rudeness provided blog fodder.  Most showings are pretty unremarkable!

 

May 05, 2009 12:57 PM
Anna "Banana" Kruchten
Retired Broker/Owner - Phoenix, AZ
602-380-4886

Total turkey head........what a *******,  That is just darn rude.  I wonder if he would talk to his Mom that way?  No.

May 05, 2009 01:01 PM
Andrew Haslett
Van Warren Home Inspections, NAHI CRI - Fort Knox, KY
Heartland of Kentuckynulls, Best Home Inspector

As I read the post, I concurred with the Turkey analogy.

As I was reading the comments, I recalled some guidelines with which I operated as a Big Buddy: if the Little Buddy's conduct was inappropriate, take him home immediately -- do not continue any other activities with him.

The guy was acting like a child -- why not treat him as one!

May 05, 2009 02:34 PM
Dawn Maloney
RE/MAX Trinity Northeast Ohio Real Estate Specialist - Hudson, OH
330-990-4236 Hudson & Northeastern Ohio

Pat, If you were in my market, I would try to spend a few minutes with you at every opp - kid, you are the grease that keeps the wheels turning. Love it. Way to make an outing with a boor less of a waste. :) Thanks!

May 05, 2009 03:00 PM
Frank Torre
Torre Inspection Service, LLC 888-202-8869 - Hicksville, NY

Hi: Patricia wow that is some post. You really feel sorry for the seller, I would never trash talk someone home that I inspected.

May 05, 2009 03:39 PM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

You now what happens to those bad turkeys... they don't get a stay from the White House... they are Thanksgiving dinner.

May 05, 2009 03:47 PM
Christianne O'Malley
Dickson Realty - Reno, NV
Exceptional Service - Delivering Results in Reno!

This is yet another reason I beg and plead sellers to NOT be home for showings...This type of behavior can be so offensive to sellers that even if a halfway decent offer is presented from am obnoxious buyer, sellers won't seriously consider it. It's a bad move for the buyer...

May 05, 2009 04:00 PM
Chris Olsen
Olsen Ziegler Realty - Cleveland, OH
Broker Owner Cleveland Ohio Real Estate

Hi Patricia -- He needs to go back to kindergarten!

May 05, 2009 04:00 PM
Aaron Poling
Long & Foster - Martinsburg, WV
Working to get YOU the BEST Deal!

You did the right thing, it was time to let him go. I cant deal with rude people.

May 05, 2009 04:42 PM
Roland Woodworth
Benchmark Realty - Clarksville, TN
Benchmark Realty

It is a shame that someone would do this.. It's always best if the seller can leave the home during showings..

May 05, 2009 04:52 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

What an embarrassing situation for you to be in.  Hopefully, the seller will understand it was your client and not you, if you need to show it again.

May 05, 2009 04:57 PM
Ken Montville
RE/MAX United Real Estate - College Park, MD
The MD Suburbs of DC

Pat you may have been too hard on the guy.  :-)  You shoulda showed him a few more dumps and had him begging to buy the place he trashed for the Seller's benefit.  It's bad news when buyers think they can "negotiate" this way.

May 05, 2009 11:58 PM
Camille J. Robinson
Camille J. Robinson, GRI - Philadelphia Supreme Properties - Philadelphia, PA
GRI, Broker/Owner

Pat,

How rude! Years ago I saw this tactic back-fire on one of my listings.  A rude, loud-mouth buyer, who verbally trashed the listing during the showing, submitted an offer at the same time as a polite, appreciative buyer.  Ms Rude went so far as to say, "I wouldn't live here, I'll probably rent it out."  Ms Polite expressed to the seller she wanted the home for her and her child.

Ms Rude's offer was stronger, however, the seller insisted on taking Ms Polite's offer.  Seller's reasoning: she would rather help someone who truly appreciated her home, rather than sell to someone who acted like they were doing her (the seller) a favor. 

Don't blame you for dumping him.  

May 06, 2009 03:41 AM
Lisa Udy
Platinum Real Estate Group - Logan, UT
Logan Utah Realtor

Hey Pat!

I think you made the right choice, clients like that can be nerve racking. I don't know that I would have had the guts, but I commend you for doing so. 

-Lisa

May 06, 2009 05:21 AM
Teri Eckholm
Boardman Realty - White Bear Lake, MN
REALTOR Serving Mpls/St Paul North & East Metro

Pat--Some people forget that your integrity is on the line too. If he couldn't respect that the owner was home, he was certainly not worth working with. Sometimes it is easier to walk away than to tough it out with a client you have lost respect for.

May 06, 2009 09:51 AM
Rick Phillips
Appraisals Guaranteed - Alexandria, VA
Expert & Customized Valuations

You know, I know an opera singer who performs regularly at the Kennedy Center? :-)

 

Anyway ... that sucks.  It sounds like he had a control thing...

May 06, 2009 10:40 AM
GLENN LEACH
Mortgage - Puyallup, WA

It's still MY house until I sell it.  I raised my kids here.  I planted those trees.  I picked out that countertop and my wife and I fell in love with that orange shag carpet.  It is MY home - and I may not really want to part with it now.  And I'm certainly not going to sell it to an ass unless I absolutely have to.

So how does this hard-ball tactic get the buyer a better deal again?  I'm not sure who keeps telling people this is the way to negotiate - but I fail to see the advantage gained.

Great post!

May 06, 2009 10:51 AM
Cris Burlew
Beach & Luxury Realty, Inc. - Saint Pete Beach, FL
Broker ~ St Pete Beach FL Real Estate

Hi Pat - I wonder if your buyer and the uncourteous agent who showed our property here in Florida are related? It's amazing how people behave these days. I certainly don't like it when a buyer pulls a stunt like that myself! Good for you to refer them to another agent, you don't need that kind of energy around you.

May 06, 2009 03:16 PM