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Top 5 Things Buyers Must Do To Get The Best Deal

By
Mortgage and Lending with Mortgage MLO #112932

for sale signsLast week's blast "Top 5 Objections to Buying Today" generated some excellent feedback and responses from my clients.  Some comments were very critical of the message, suggesting that it bordered on manipulation and dishonesty (Ouch!).  Other comments expressed genuine appreciation for explaining these ideas well and sparking ideas on how to sell things better. 

I like those discussions - at least you're reading, huh?  And because I'm a licensed school teacher and have led countless group sessions over the years, I've learned that if one person in the group has a concern or question, that probably half the group has the same concern or question (and the other half may be asleep or not paying attention).  So I wanted to spend one more week on this topic, flip it around to the other side, and expand the lesson a bit farther.

Last week, I spoke from a "Seller's" perspective:  "Here are 5 things that are keeping buyers from buying.  What are you going to do about it?"  This week, I want to hit the topic from a "Buyer's" perspective:  "Here are 5 things you must do to get the best deal possible."  And amazingly - THEY ARE THE SAME 5 THINGS!

If these 5 things smack of "trying to take advantage of the other side", I apologize.  But the reality of most financial transactions is that the seller is trying to sell for as high a price as possible while the buyer is trying to buy for as low a price as possible.  You've got two parties who come in to the transaction from opposite ends of the spectrum.  Understanding these 5 things will help the sides come to a mutually beneficial agreement.  NOT understanding these 5 things can cause transactions to not-transact at all - even when both sides WOULD benefit if the deal got done.

Yes, in the wrong hands, these ideas can be dangerous.  But not talking about them because it suggests that we're not being honest or fair in our dealings is like burying your head in the sand.  The "wrong hands" already know this stuff - so you should know them too in order to level the playing field.  That said, on to the 5 things:

#1 Objection - Lack of Perceived Value:  When shopping for a home (or any other item), it is a bad idea to let the seller know that what they're selling is the best thing you've ever seen AND that they aren't charging enough for it.  Why?  a)  That's probably not going to encourage them to come down any farther on the price or make any other concessions, and b) It'll make them feel bad about selling to you.  If you sold an old bicycle to a neighbor for $20 and as she was handing you the money, she said, "These things are collectibles and I should be able to resell it for hundreds more than this," you're suddenly not feeling good about the deal, are you?  So don't be mean, but don't let your enthusiasm hurt the deal either.

#2 - Lack of Perceived Urgency: Ever told a sales clerk "just looking" when you really weren't?  Then you get the idea.  Always suggest that you're interested in buying something, but that you aren't in a big hurry and want to take your time to decide.  If the sellers figure out that you have a time constraint that forces you to act right away, they could possibly use it against you.

#3 - Competitor has a Better Deal:  You absolutely MUST know what is happening around you in the market.  A good real estate agent will help buying clients with this by exhausting all options prior to making an offer.  Be absolutely certain your clients understand the current market before they make a purchasing decision.

#4 - Perceived Lack of Funds:  When buying a home, you need to walk the fine line between "I can't afford this (seller will be afraid deal will fall apart and may take someone else's offer instead)" and "I can afford way more than this (seller won't feel a need to make any concessions to sweeten the deal)".  Your buyer should always be pre-approved by a lender before making an offer, but NEVER show up with a $300,000 approval letter to make a $200,000 offer.

#5 - Personal Issues:  Don't approach the seller in a confrontational manner or give them other reasons not to like you.  People want to do business with people they like.  Be likeable and you're far more likely to come back with an agreeable agreement where both sides win.  Avoid hard-ball, in-your-face tactics where nobody wins.  You may be able to get a better price accepted - but good luck getting any help solving closing problems later on if the seller feels taken advantage of.

I humbly offer these ideas in my on-going effort to help my real estate agent partners serve their listing and buying clients better and to help my loan clients improve their financial positions.  The ultimate goal is to help create more transactions where EVERYBODY wins!

(photo by Seven Null7)

Comments(51)

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Lois Merrithew
Lloyd & Day Real Estate - Tamworth, NH

Good comments on all points.  I went back and found your previous post also and was not surprised to find how similar both sides can be.  Such a fun business we are in!

May 06, 2009 02:50 AM
GLENN LEACH
Mortgage - Puyallup, WA

23. Melinda:  Wouldn't this be a better world if we all understood you don't have to pound people into the ground to get a great deal.  I love Winston Churchill's quote, "If you have to kill a man, it costs you nothing to be polite" (probably not word for word - but something like that).

23. Chris & 31.  Judy:  I don't think either side has an "advantage" in this market - it's all about finding common ground.  Read my previous post for the Seller's side of this.  When the seller (selling agent) understand the 5 objections and do something to overcome them, then that gives the seller the advantage.  You can't do much about reasonable price - the home is going to be worth whatever the market will bear - but you can do something about making sure you capture every potential buyer who comes through to look.

33.  Lyn:  Of course you need an approval letter for your offers.  But don't wave around thousands of dollars of extra buying power and then try to convince the seller that they really need to come down in price.  Your approval letters should be geared to each offer - not a blanket max-price approval.  I've done dozens of approval letters from some buyers - and each one simply says "the buyer can afford this much".  They don't say, "the buyer can afford way more than this home".  Seller just need something that says they can buy, they shouldn't have access to the buyer's personal financial portfolio. 

May 06, 2009 02:55 AM
Antonio M. Cardenas Broker Associate
RE eBroker Group - San Leandro, CA. - San Leandro, CA
"The Realtors In Motion"

A full understanding of the current market conditions is essential and the lack of understanding it can cost the buyer a lot of money, it is up to the Realtor to educate the buyer and also the seller as to what to do in each case, it does help sometimes to ask the seller to go across the street and turn around and look at his house from the buyer's prespective, thanks for the post.

Antonio

May 06, 2009 03:02 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

In most markets those might be good approaches.  In a multiple offer market not all will work.  I had a buyer who thought it was a good idea to walk through the sellers home, when the seller was present, and criticize.  I think that is a negative approach that will cost you.

May 06, 2009 03:22 AM
Scott Baker
www.eHomeReports.com Coldwell Banker Realty - Liberty Township, OH
Realtor Homes for Sale Cincinnati/Dayton Ohio

For me and my experience it has been letting the seller know that there is another home that is CLOSE second. We can buy either one and be happy.

May 06, 2009 04:00 AM
GLENN LEACH
Mortgage - Puyallup, WA

Gene, I absolutely agree.  That is just plain dumb.  Again, this is #5 - Personal Issues.  Why would that seller do anything out of the ordinary to entice that buyer to buy their home?  I wouldn't even want them living in my home if they did that - and until I sell, IT'S STILL MY HOME!  Treat me with dignity and respect and I'm far more likely to WANT to sell you MY home.  Treat me like dirt, and "don't let the door hit ya on the way out."

May 06, 2009 04:01 AM
GLENN LEACH
Mortgage - Puyallup, WA

#17 Joetta - I added the link at the top of the page for the previous blog.  And here it is too:  http://activerain.com/blogsview/1048911/why-buyers-aren-t-buying

May 06, 2009 06:16 AM
Jeffrey DiMuria 321.223.6253 Waves Realty
Waves Realty - Melbourne, FL
Florida Space Coast Homes

Nice, well thought out post. Lots of good ideas here.

May 06, 2009 07:48 AM
Muffy collins
Bridgeport, CT

Some nice info, i  just read your other post about buying today.  I don't like it when I am putting in an offer and the other agent says that they have another offer coming in and you find out that they never did. I just don't like to play these games.

May 06, 2009 08:48 AM
GLENN LEACH
Mortgage - Puyallup, WA

#43 Kate - the importance in all this is to recognize that it is a game, and you should prepare your clients ahead of time about what tactics they might encounter along the way and to stick with their own time lines for their decisions.  Notice #39 Scott's comment.  Does the buyer really have a second choice in mind?  Or is this the same concept used from a buyer's perspective?

Whenever I've taught negotiation classes, I always point out that some of these tactics may not be something you would personally use, but they are nonetheless being used against you all the time.  Knowledge of the tactics does not mean you have to use them, but you should know how to handle them when they are used against you!

#44 - Is this Sunny Kobe Cook?

Thanks for the feedback!

May 06, 2009 10:32 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

This is a good post Glenn, I don't think it is controversial in any shape manner or form.  I will go read the other one too...

May 07, 2009 12:58 AM
Eugénie Eckler
Right At Home Realty Inc. - Oakville, ON
Oakville, Ontario

Sure, pretty simple ideas but it surprises me how they are not always observed.  You are right- they do help...

May 07, 2009 02:34 AM
GLENN LEACH
Mortgage - Puyallup, WA

#47 Vanessa Parker - since I've had the privilege of working with you on several transactions, I know you believe what you wrote.  Romantic or not - business success does come down to people.  Taking care of your clients is just a part of it (a big part).  But making sure the "other side" people are taken care of too is also important.  Using, or allowing your client to "bully" the other side is just bad business.  Short term solution to a long term problem - and short term solutions rarely work.

 

May 07, 2009 03:36 AM
Bob Force (REALTOR®)
Weichert Realtors - Aspen Hill - Mount Airy, MD
The FORCE in Maryland Real Estate

Glenn:

Great post. I agree with all five points and try to get my buyer onto these ideals as well. Excited, but not overly excited is the key. 

May 07, 2009 03:49 AM
Blowing Rock Real Estate Boone Real Estate
Blowing Rock Investment Properties - Blowing Rock, NC

Thanks for the great post. I should put this in my new home buyer packet to show to clients!

May 07, 2009 04:38 AM
David & Lisa Webber
RE/MAX Executive - Crofton, MD
www.webberteam.com

I think the last point is particularly important.  As Realtors as well, we need to make sure that we are easy to work with.  Some agents feel that they need to be confrontational and demanding in order to get their clients what they want, but I totally disagree.  I like to have the reputation of being easy to work with so that when other Realtors see our sign or see us showing their properties, they'll know that if we work together they are looking forward to a smooth, drama-free transaction.  I often include letters for my buyers if they are interested in a certain property as well, saying how much they like it and why they like it.  This is important when you're dealing with people who have sentimental attachment to the property because they like to know that the home will be cherished by the new owners.  Recently we've had 2 transactions where the buyers did receive sizeable discounts and we did not say anything bad about the property, to the contrary, we told them about the new family and why they chose the home to make an offer on.

May 07, 2009 05:14 AM
GLENN LEACH
Mortgage - Puyallup, WA

#53 David & Lisa - Nice guys don't have to finish last, and isn't it sad how many in our industry don't believe that?  The best transactions are ALWAYS the ones where everyone gets along and enjoys doing business with each other, work together as a team to get both parties taken care of, and the agents establish connections for future business.  That's a win-win-win-win (buyer, seller, both agents) and win (because you get to add the LO to the win mix too because it makes my job so much easier).  Thanks for sharing!

May 07, 2009 08:30 AM
Kelsey Barklow
Hurd Realty - Johnson City, TN
423/948-9154

It's funny, but not surprising, that they are the same five things for both sides. Nice post.

May 07, 2009 03:06 PM
Anja Kerstens, 669.270.8034
Compass - Morgan Hill, CA
GRI, NHCB, CDPE, CHS. Silicon Valley Homes

Your blog was an eye opener.  Good points.  It definately made me stop and think about what you stated.  So true.

May 08, 2009 07:57 AM
GLENN LEACH
Mortgage - Puyallup, WA

Thank you all for being part of my first Feature!  That was fun!

(I had to make one more comment on this because I'm 2 points shy of 10,000 - and I can't go home until I pass that mark today.  So here goes...) 

May 14, 2009 12:01 PM