It was as if a dark dense storm cloud walked into the office. Even the little perky bell that tells us that someone has opened the door noticed the negative vibe and it dulled its chipper chime. That was the general attitude of the the vendor who walked through the door last week to meet about their latest product enhancement.
As I approached him, I felt hesitation. The body language was hunched and defeated and almost instantly I began to regret the meeting. Nonetheless, he was there, so was I and the meeting had to take place. The 15 minute exchange seemed to take hours as he fumbled through his presentation. Eye contact was non-existent and I had to struggle to hear him.
I was actually intesested in his product at first but as the meeting went on I began to loose confidence in him and thus his offer. Altogether it was a mess.
The chip that he carried was on his shoulder was heavy and it showed. What amazed me was that he actually kept the meeting with me. He might have been better served moving it to a different day when he could have presented with more enthusiasm. Either way as we walked out I dismissed his card, took a moment to re-set my mood and move on with the rest of the day.
As sales people, we need to be mindful of the way our mood affects our clientele. So if you have a cloud hanging over you on presentation day, get rid of it or re-schedule.
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