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Backup Backup Backup

By
Real Estate Agent with RE/MAX Results

In today's digital era, where family photos and videos reside on the computer, or business contacts reside in outlook, we all need to have a backup plan. Hard drives do fail. In fact, it's not a matter of IF it will fail, but more a matter of WHEN it will fail.

In the past month, I've helped 4 people that have had their hard drives crash. In 3 of the 4 instances, they had backups done on at least weekly basis, and in the 4th case, well, he was just plain lucky. The 4th guy had not done any backups at all. He brought me his ailing computer, and I diagnosed a hard drive that was in the process of failing. I immediately started copying data off the drive to another computer. About an hour after I finished copying the data, the drive would not run anymore! Just plain lucky!

What happens if there is no backup and the drive fails? Well, you have 2 choices. The first choice is to face the fact you lost all the data, and get on with life. The second choice is to send the drive out to a data recovery place such as DriveSavers or Ontrack. Just know that these companies charge something like $1000 to recover data. 

So, what should a backup plan look like? Or how can I execute a backup? First, commit to backing up data at least weekly. I backup my data about every other day, sometimes every day. It only takes a minute or two. The other factor is where to store the backup. In the case of family photos, I have a backup at home, and a backup at work. That way the data is duplicated in case of a fire in either location. 

I would suggest backing up data to an external 500GB USB hard drive. It is very fast and under $100 (as of may 2009). Backups to an external drive take only a minute or two. Cheap insurance. 

Backup Software - Should I use the software that came with the backup drive? maybe, maybe not. I would recommend using Syncback software (it's FREE). This program copies data file by file to the backup drive. That way, if something happens, you can connect the backup drive to any other computer and access the data. If you use Retrospect or similar software, they compress the data into one large file on the backup drive. If anything happens, you need to install the software on another computer to read the backup data. This is not as easy as just simply copying the files you need off the drive. 

What happens if there is a fire? There is this new cool drive, IOSafe, that can probably survive a typical house fire. Take a look at this video Here 

This company sells a 500GB drive for $150 (as of may 2009). That's not much more than the standard backup drive I mentioned above. If I were buying a drive right now, this is the drive that I would buy. 

Bottom line, I would recommend backing up data every day to an external USB hard drive using a program such as Syncback (free). Then store the backup off-site. Or backup to the IOSafe drive daily. 

FOLLOWUP: There has been a number of good comments / discussion on this topic. I just wanted to add some more information regarding 2 things. 

1. Web backup. This is surely the easiest solution. However, make sure that you are backing up the right stuff. One person in our office was using a web-backup solution, but didn't point it to the correct directory on her hard drive. When her machine crashed, she checked her online backup and was only able to recover "My Documents" which of course, does not contain Outlook or Outlook express files unless you take steps to fix Microsoft's idiosyncrasies. 

2. Make sure you know where your data is. I have ALL my data under My Documents, including Outlook or Outlook Express. I have manually copied the outlook files to My Documents/Outlook and then told Outlook to use that directory as the place to store its data. This means that when I backup "My Documents" I backup everything. For those of you on Agent Office or Agent 2000, you can use the Agent Office Utility to move the data to "My Documents/Agent Office" or something like that. 

Otherwise, if you don't know where your data is, any backup solution won't either! 

 

Posted by: Steven Hong, RE/MAX Associates Plus, specializing in older character homes in Minneapolis, andsurrounding suburbs. My external blog is here.

Comments(31)

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Bryant Tutas
Tutas Towne Realty, Inc and Garden Views Realty, LLC - Winter Garden, FL
Selling Florida one home at a time

Steve, I use an online service to back up plus I keep my laptop and my desk top synced. Plus these days most of my stuff is online anyway. I use google docs for my documents and picassa for my photos. Hopefully Google won't crash and burn anytime soon :)

May 13, 2009 09:59 AM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Steven, web email and USB memory sticks have save me in recovery many times but a full back to external drive or onto the web makes more sense.

May 13, 2009 10:05 AM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I use Fabrik Ultimate Backup

Candice  :)

May 13, 2009 10:07 AM
Rob D. Shepherd
RETIRED - Florence, OR
RETIRED

So far I only have my data base backed uped on a  regular basis on a flash drive. One is at home and one is at the office under lock and key. As far as other backup knowlege, Where is a twelve year old when I need one?

May 13, 2009 10:09 AM
Angie Vandenbergh
Crye-Leike, Realtors - Memphis, TN
A Crye-Leike Blogger

I use an online backup solution (carbonite.com). I like it because it remembers automatically. I don't have to do anything. It backs up everything I want.

....And I get the added bonus of off-site protection - so if my computer is stolen instead of my hard drive crashing... I still have my data.

May 13, 2009 10:12 AM
Preston Sandlin
Home Inspection Carolina - Charlotte, NC

This is so true.  You have everything on your computer and if it crashes you could lose it all.  Thanks for sharing!

http://www.homeinspectioncarolina.com/

http://www.askthecharlotteinspector.com/

 

May 13, 2009 11:32 AM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

Do you know if the product you mention - Syncback -- backs up Thunderbird mail and Firefox favorites, etc ok ?? I looked at the website but could not tell.

May 13, 2009 12:19 PM
Mark MacKenzie
Phoenix, AZ

I invested in an external hard drive several months ago.  Fortunately I have not needed to use it but if there ever comes a time when my hard drive crashes, I will be glad I got one. :)

May 13, 2009 01:04 PM
Marney Kirk
Cummings & Co. Realtors - Towson, MD
Towson, Maryland Real Estate

Thank you Steven. I learned this lesson the hard way late last year. Fellow ARs -- TAKE HIS ADVICE & DO IT NOW!!!!!!

May 13, 2009 01:16 PM
Russ Ravary ~ Metro Detroit Realtor call (248) 310-6239
Real Estate One - Commerce, MI
Michigan homes for sale ~ yesmyrealtor@gmail.com

Thanks for the tips I need to do it right away.  I keep saying I am going to do it.  Now or never.

May 13, 2009 01:22 PM
John Mulkey
TheHousingGuru.com - Waleska, GA
Housing Guru

After a re-boot experience that cost me a few files, I invested in an external hard drive several months ago. They're inexpensive and can save both money and headaches.

May 13, 2009 01:47 PM
Steven Hong
RE/MAX Results - Minneapolis, MN
REALTOR - Minneapolis Real Estate and Homes

I addressed some of the issues in the edited post. No Bob and Caroline, Syncback does not know to backup Thunderbird, Outlook, Mozilla favorites, Internet Explorer Favorites, or any others. There is one program that will backup Outlook but I don't remember the name. 

But, you could have Syncback (or any other program) backup the whole Documents and Settings/(username) directory and exclude temporary files, and that way you should get all of thunderbird or Mozilla or IE favorites, etc. But that's beyond the scope of this blog post. 

May 13, 2009 03:00 PM
Jeff Kennedy
Hot Springs 1st Choice Realty - Hot Springs, AR

Thanks so much for the reminder & the helpful info.  Had that happen to me a couple of years ago & I wasn't prepared, so I had to learn the hard way.

May 13, 2009 03:19 PM
Daren Krause
Keller Williams Realty - Austin, TX

What about an online backup source?  No hardware required there.  Perhaps just a costly subscription...

Any intel on such services?

May 13, 2009 04:58 PM
Lana Robbins Realtor ® Licensed Real Estate Broker
Aloha Kai Real Estate - Clearwater, FL
Licensed in Florida, Washington, and Hawai'i

Excellent reminder. I know so many people who know that they should back up but easily forget.

May 13, 2009 05:05 PM
FN LN
Toronto, ON

Backups and disaster recovery are very important.  It only takes a few seconds or minutes to lose data but a long time to recover, if recovery is possible.  Even if you use online backups, you should not rely only on one backup provider since the provider could go out of business, drop the service or have technical issues.

May 13, 2009 05:36 PM
Roland Woodworth
Benchmark Realty - Clarksville, TN
Benchmark Realty

Steven: You are so correct.. a couple years ago I lost 2 hard drives in 6 months on two seperate computers.. Now I have a External Hard Drive for back up.

May 13, 2009 06:13 PM
Glenn S. Phillips
Lake Homes Realty & Beach Homes Realty - Birmingham, AL
CEO, Lake Homes Realty & Beach Homes Realty

Steven, GREAT topic and reminder for all!

I'd like to add a couple of things. 

We advise a local and offsite backup.  More effort?  Yes, but neither alone has you fully covered.   Offsite backup is great but you are placing your trust 100% in  a third-party you have no control over.  What if you get in a billing dispute?  What if they go out of business?   Local backup covers this issue but alone it does not cover theft, tornado, and even intense fires.  

Don't consider a standard office firesafe useful for protecting your local backups.  These are typically designed to keep paper from burning NOT keep plastic from melting!

Lastly, periodically TEST your backups by restoring something.  I've had clients archive (not just backup) to backup media only to find later the tapes were all blank when they needed something.  It does not have to be a full restore.... just grab a few files at random and be sure you can restore and open them.

Thanks Steven for posting this! G

May 13, 2009 11:41 PM
Glenn S. Phillips
Lake Homes Realty & Beach Homes Realty - Birmingham, AL
CEO, Lake Homes Realty & Beach Homes Realty

Oh, this is a great place to mention that you should also be sure you save each blog post on AR before you post it online.  AR currently has no feature to allow you to backup all your posts yourself.  So, take care of this data too yourself!

May 13, 2009 11:45 PM
Ted Baker
Carmody and Associates LLC - Winter Haven, FL
MidFloridaMediation.com

Thanks Steven.  Good advice that we cannot hear enough.

I personally use an onsite USB drive for backup and a scheduled on-line service. 

I also find some online cites provide storage, distribution and collaberation opportunities (I use Backpack).  In real estate, for example, each folder can contain all files related to a contract/closing.  The folder can be accessed by all stakeholders in the deal.  So everyone has current versions and status info.

I moved to Florida long age, but was previously living in your area.  I miss it in the summer (but winters, not so much)

May 14, 2009 02:59 PM