Like, Trust and Satisfaction - Priciples of Life

By
Education & Training with Director of Education & Industry Outreach at eXp Realty & RE Tech Campus

 I once heard someone say, "If they like you, they'll listen to you, but if they trust you, they'll do business with you."  It didn't really hit me until recently, when I was at a campground with my family, and we found this to be very true.  We realized how much we LIKE Pinecrest Campground, We TRUST it's safe there, and we are always SATISFIED, and have a blast when we go each year.  We even make reservations 6 months in advance, because they are so booked up. 

When you really think about it, every decision, we as humans make, is based on these 3 principles:

Everything that we do in life is ALL about liking it, trusting it, and being satisfied.  Every choice you make on a daily basis, starts with "like".  Your job, your car, favorite restaurants, hair stylist, your clothes, your vacation, favorite drink, food, and even your husband or wife.  If you didn't like them or it, chances are good, that you wouldn't return or patronize that product, person or service again.  Right?  Let's see...

Let's look at your favorite restaurant, as an example:

You LIKE the food,
You TRUST it won't make you sick or kill you,
and You're SATISFIED when you're done, so you'll go back!

Now let me ask you, does the restaurant farm you?  Do they send you mailers or call you on the phone?  Do they knock on your door?  Do they have any kind of marketing plan or campaign trying to get your future business and referrals?  NO.  Why?  It's because they know you like them, you trust them, and you're a satisfied customer!!  So you'll come back again and again, and you'll also tell others.  Isn't our business the same way?  Shouldn't people be lining up at your door, and your phone ringing off the hook?

Your dentist is another great example.  If you don't like your dentist, you will not only never go there, you probably won't refer business, and even worse, you may talk negatively to others about why you don't like this particular person.  This could this be the $64,000 question.  How do you make somebody like you, trust you, and be satisfied with your service or product?  Well, this is my opinion, and I admit, I am no expert in psychology, but I believe in these 3 words and concepts:

 
1. Like - Be yourself!  Don't be a prisoner in your own mind.  Some will like you and some won't.  Aren't you the same way?  Be a professional at whatever you do.  It is always better to give than to receive, just try it.  Don't forget to have fun.  Speak only half as much as you listen.  Remember, people will size you up in the first 60 seconds.  This is not the most important time, it's the "ten years after" that really count!  If you want people to like you, give them a reason to.

2. Trust - Trust is a natural instinct.  We are born with it, and start to use it the moment we come out of our mothers womb.  We trust those around us to feed us, clothe us, and not drop us on our heads!!  (Ya Think?)  Trust is something that has to be earned.  To establish trust, ALWAYS keep your word.  A human being is only as good as their word!  If you tell them you'll do it, do it!  Never make promises that you can't keep.  Trust is really the bond and glue of any great relationship.

3. Satisfaction - ALWAYS EXCEED expectations!  Sometimes it's the little things, and sometimes, there are great sacrifices that have to be made.  If you always leave things better than you find them, the world would be a much better place.  Satisfaction exceeded to a client means referrals!  Satisfaction is your name brought up in certain circles and endorsed, not condemned.  Satisfaction means others sell you more than you sell yourself.  Lastly, satisfaction adds to your income and reduces your losses.

 

Every choice and decision you make in life, is based on these 3 words...so make them count every single day!

Are you Liked, Trusted, and are people Satisfied with you, your product or service?  Do you have testimonials proving you've exceeding customers' expectations, that you can share with others?  You should, referral business is good business!! 

I hope you like this post, trust that it will be helpful, and are satisfied with the last 4 minutes you spent reading it!   :-)

Posted by

 

     

"Learn More. Get More. Do More. Be More."

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Tags:
referrals
trust
like
satisfation

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Rainmaker
149,872
Ed Rybczynski
Integrity Real Estate - Havre de Grace, MD
Your Source for Local Real Estate

My friend

You out did yourself on this one.  This is an impressive post. 

May 28, 2007 09:45 PM #1
Rainmaker
2,692,988
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher
This was the perfect thing for me to read this morning!  Thank you so much for the wonderful post.
May 28, 2007 10:21 PM #2
Rainer
29,012
John Caylor
Infinity Financial Group - Post Falls, ID
Post Falls, ID Mortgages
Excellent post Brad!! Thanks for sharing.
May 28, 2007 10:48 PM #3
Rainmaker
591,041
Neal Bloom
eXp Realty - Weston, FL
Realtor CRS-Weston FL Real Estate

Brad,

You are like the human billboard! Hey I just got back from my dentist. Do I like him? Yes...do I like him scraping my tooth? No..do I trust him? I'll let you know. LOL! good post my friend.

May 28, 2007 11:22 PM #4
Rainer
269,844
Teresa Boardman
Boardman Realty - Saint Paul, MN
Nice post.  Iespecially like the part about being your self.
May 28, 2007 11:38 PM #5
Rainmaker
559,620
Tim Maitski
Atlanta Communities Real Estate Brokerage - Atlanta, GA
Truth, Excellence and a Good Deal
Very good post.  I agree that it is in the little things.  That's where the opportunity to earn trust and satisfaction is.  I'm giving this one a five. 
May 29, 2007 12:37 AM #6
Rainmaker
557,893
Maggie Dokic | Miami, FL | 305.81.HOUSE (46873)
eXp Realty LLC - Miami, FL
GREEN, CDPE, SFR, Pinecrest | Palmetto Bay |
Brad, excellent post.  This one's definitely a keeper!  I enjoy reading your posts but you took things to a new level with this one.
May 29, 2007 01:48 AM #7
Ambassador
794,068
Brad Andersohn
Director of Education & Industry Outreach at eXp Realty & RE Tech Campus - Fairfield, CA
ActiveBrad - 707.646.1876

Ed - thanks for the compliment!

Carole - glad you had something "positive" to read and enjoy this morning. Thanks for picking my post for that!  :-)

Thanks John - You're welcome.

Neal - my dentist appt was today too... I chickened out! Had to reschedule due to fear!  LOL but serious!  Thanks my friend!

Teresa - being yourself is the key to all successes.  Glad you saw that in this post! Thanks!!

Tim - thanks for commenting, it's a little thing, but I sure appreciate it!   :-)  Oh, thanks for the fiver too! That's a BIG thing!!

Maggie - You're a keeper!  Thanks for taking time out of your day to comment on this post.  I LIKE the comments,  I TRUST they'll boost my ego, and I am SATISFIED that others like the information here. 

May 29, 2007 09:28 AM #8
Rainmaker
612,876
Sharon Simms
Coastal Properties Group International - Christie's International - Saint Petersburg, FL
St. Petersburg FL - CRS CIPS CLHMS RSPS
Good post, Brad, with good reminders. I especially liked your illustration - are you the graphic creator?
May 29, 2007 11:03 AM #9
Rainmaker
325,771
Esko Kiuru
Bethesda, MD

Brad,

This is pretty deep. Well done. When you get to the trust phase with a customer, you're in good shape. The key now is to keep that trust with your actions and you'll get more customers as referrals.

May 29, 2007 12:24 PM #10
Rainmaker
123,362
Rebecca Savitski
BSR Real Estate Group - Cary, NC
NC Real Estate Listings
Great post
May 29, 2007 02:29 PM #11
Rainer
122,167
Christy Powers
Keller Williams Coastal Area Partners - Pooler, GA
Pooler, Savannah Real Estate Agent
Wow, what a great post. You did an amazing job. I liked your post, trust you will write more, and that will completely satisify me.
May 29, 2007 03:43 PM #12
Ambassador
794,068
Brad Andersohn
Director of Education & Industry Outreach at eXp Realty & RE Tech Campus - Fairfield, CA
ActiveBrad - 707.646.1876

Esko - thanks for the deep but meaningful returned comment! I totally agree! Thank you.

Sharon - thanks for the comment, I wish I could take credit for the creation, just the idea and the post.

Rebecca - thanks!  :-) wink wink!

Christy, nice choice of words, creative and fun, and.....very flattering! A Big Thank You for that!  You Rock!!

May 29, 2007 04:57 PM #13
Rainmaker
563,225
Cyndee Haydon
Charles Rutenberg Realty - Clearwater, FL
727-710-8035 Clearwater, Beach Short Sales Luxury Condos &Homes

Brad - I enjoyed your post - I believe you would really enjoy Steven Covey's newest book The Speed of Trust - it basically says the higher the level of trust the quicker and more profitable business will be - the lower the trust the more "proof" people want, the more interviews for agents for example before listing, etc.

    You nailed it - it you trust - you'll take action, if not you look for reasons to delay or by time.

PS. Like you project we discussed today - it worked like a charm!

May 29, 2007 05:37 PM #14
Ambassador
794,068
Brad Andersohn
Director of Education & Industry Outreach at eXp Realty & RE Tech Campus - Fairfield, CA
ActiveBrad - 707.646.1876

Thanks Cyndee - I'll have to check out the Dr's. book.  Dr. Covey is pretty deep with some of his stuff, and I am ok with that as long as it's early in the morning when my mind is fresh!  LOL  Thanks for the lucky CHARM!  Since I like you, trust you, and am satisfied with your comments and support, I will definately owe you one.... always here if you need anything at all.

I noticed on your meme, you like wine.  I live 20 minutes from Napa and have access to some really great vino's.  Trust me, they have some great wines come out of there.  You can research them on the web, then let me know if you need anything that satisfies you and the hubby's tastes.   :-)

May 29, 2007 05:49 PM #15
Rainer
29,341
Linda Sanderson
Coldwell Banker Solano Pacific - Benicia, CA
This really hits the mark Brad, you've done it again.  :-)    Like I'm trusting you to continue to satisfy us one more time with your wit and knowledge.
May 30, 2007 04:32 AM #16
Ambassador
794,068
Brad Andersohn
Director of Education & Industry Outreach at eXp Realty & RE Tech Campus - Fairfield, CA
ActiveBrad - 707.646.1876
Thanks Linda - it was great seeing you yesterday!  You're doing a great job out here on the rain!  Keep up the good work.  I love seeing your stuff on Localism.com, I am sure consumers and your clients do too!
May 30, 2007 05:59 AM #17
Ambassador
794,068
Brad Andersohn
Director of Education & Industry Outreach at eXp Realty & RE Tech Campus - Fairfield, CA
ActiveBrad - 707.646.1876

...funny thing is, I still believe that much of life is determined for us based on these 3 principles. What we like, trust, and are satisfied with, we tell others...the ultimate viral marketing tool in the world.  bacuri

May 27, 2008 05:46 AM #18
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Ambassador
794,068

Brad Andersohn

ActiveBrad - 707.646.1876
Ask me a question
*
*
*
*
Spam prevention

Additional Information