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Why Having Another Agent Show You Is a No No

By
Real Estate Agent with thredUP.com

No NoIt has occurred to me recently that some consumers do not know why they should not have another Real Estate Agent show them homes.  There seem to be many different reasons why consumers do this, I will discuss a few:

  • My Real Estate Agent is too busy
  • I just drove by the home
  • I don't want to lose it if I like it

I'm not going to lie or over inflate the reasons why you should reconsider doing this, I'm going to be straight forward from a Real Estate Agent's perspective and YOURS! All of these are equally important in one way or another, but I will start with you.

The Big "R"-Representation- This point probably deserves a post of its own but I will break it down.  If you decide to write an offer on the home you see with another agent, probably listing agent, this really is not in your best interest.

  • If you notice what looks like termite damage, foundation damage, etc. while seeing this home and it concerns you-YOUR agent will not see it.  How can they help you negotiate?
  • Pricing a home depends on many things such as updates, condition, location, size and sometimes floorplan. How can YOUR agent effectively help you negotiate?
  • The listing agent Represents the seller.  If the listing agent shows you the house, everything said will possibly side with the seller, not you.  This could also pose a Representation problem between the listing agent and the seller.  Think about it as the Prosecuting Attorney also being the Defense Attorney. 

Negotiation- If the listing agent or seller shows you the home this could potentially take "the edge" off of your negotiating.  You may be focusing on the positive points of the home, which will make the seller's think you are going to offer close to asking price.  I know this could be a controversial point, but it's the truth.  Just because the home is nice and updated, doesn't mean it's worth what they are asking.  Your own representation sided to you is VERY important.

Now, for the agent's perspective-which a couple points deserve to be in both categories. 

Again, the Big "R"-Representation but from the agent's side.  If you are under a Representation Agreement with an agent but look with another agent, this could pose a break of agreement.  If another agent gives you advice and opinion the other agent has unknowingly stepped on toes so to speak. 

In Texas this is called "Interfering with Agency".  It's the same as if your home was listed with another broker and an agent tries to get the listing.  Although this would not affect you as much as the agent, I feel it is something you should be aware of.

It's our job!  I have run across clients that say "Our agent is so busy, they didn't have time to show me".  I just really don't get this one.  Again, I'm going to be brutally honest. If your agent doesn't have time to show you the house, are they going to take time to negotiate the contract properly, including repairs?  If an agent has agreed to work with you, it should be from beginning to end. 

Does this include New Construction? Absolutely!  The Salesperson at the Sales office for builders are just that.  They represent the Builder.  Again, think of it as the Prosecuting attorney being the Defense attorney.  If you sign a contract with a builder without your agent, you may miss out on some great negotiating or "freebies" in upgrades. 

The Knowledge to help you.  As an agent we need to know your likes and dislikes.  If you see a nice home but only if the family room was larger and the kitchen cabinets were a different color, your agent needs to know what that is.  We may know "the house" for you.  Having your agent there to see what you are referring to is very important. 

These are the main points and I hope they help.  Next time you want to call the listing agent to show you the home, I hope you will reconsider.  Don't think about it being in your agent's best interest, think about it being in yours'.  A good agent will want to do everything in their power to find you just the right home.  Even if that means seeing 30 homes before finding the right one.

If you have any questions about seeing too many, just ask your agent.  You might be surprised how they are willing to go above and beyond the call of duty to make sure you buy just the right home. 

Comments(18)

Teresa Cox King
RE/MAX of Orange Beach - Orange Beach, AL
Orange Beach and Gulf Shores, Alabama
Great points!  I had a first time home buyer tell me she just loved my company!  She then went on to tell me about her conversation with Mrs. X in my office and on and on.  I had a lot of explaining to do with that one!
May 29, 2007 01:58 AM
Herb Hamilton
RE/MAX Preferred Inc. Realtors - Portland, OR
Real Estate Broker ,CDPE, Downtown Portland
Stephanie, Do you have that much of a problem in Texas with Agency? In Oregon we are able to represent all parties. We keep our clients information confidential while serving the needs of both parties. Much like a Facilitator would do. With licensed home inspectors being the eyes for all parties looking in places most would not want to go, it eases the burden of all. Creating an addendum from that report is a pretty simple task. The negotiation then is where it should be. On paper between a Buyer and Seller. Not with an agent and an ego that sometimes can over shadow the objective, buying and selling a home.
May 29, 2007 01:58 AM
Stephanie Edwards-Musa
thredUP.com - The Woodlands, TX
knitwit at thred UP

Hi Teresa, sounds like you had fun with that one!  :)

Hi Herb,  we can do Dual Agency but technically you don't represent either party.  You can not give either party advice or opinion.  Seems kind of worthless to me, but as everything else-it has it's time and place.  I am mainly referring to when you are working with a buyer and they have other agents show them over the weekend or something.  Especially when they don't tell the agent showing that they are working with an agent.   Thanks for stopping by Herb!

May 29, 2007 02:03 AM
Teri Eckholm
Boardman Realty - White Bear Lake, MN
REALTOR Serving Mpls/St Paul North & East Metro

Stephanie--Like Herb Hamilton in Oregon, agents in Minnesota can be dual agents or facilitators where private information is private but anything about the condition of the home must be disclosed by a licensed agent. Some do consider this less representation, as a dual agent you cannot do anything to damage either client so no recommendations can be made to either buyer or seller. But it does work...And the agent must always disclose any known or suspected problems like the foundation, roof or water damage.

As for all of the other points that you made...Good job. Not having buyers representation for new construction can be a huge loss to the buyer. And if an agent is too busy to take you to see homes, they are not working in your best interest.

Good post!

May 29, 2007 02:13 AM
Jeff Fulgham
T.U.P. Realty - Tupelo, MS
Broker E-Pro ABR
You stole my line. I never do dual agency. I always tell people "if I were sueing you you would not use my attorney" when explaining why I don't like dual agency.
May 29, 2007 02:13 AM
Stephanie Edwards-Musa
thredUP.com - The Woodlands, TX
knitwit at thred UP

Hi Teri, I didn't mean that the agent wouldn't disclose material defects, just that they would focus on the positive points over the negative. They are just doing their job trying to add value to their listing.  Sorry if that wasn't clear.  I'm just not a fan of Dual Agency because I don't feel that people get equal representation in most cases.  Yet, it has it's time and place.

Hi Jeff, I have used this line for years.  It's the best way to get the point across.  I try not to show my own listings too.  It's a tricky situation to be in.  I'm glad you agree!

May 29, 2007 02:19 AM
Rich Jacobson
Fathom Realty West Sound - Poulsbo, WA
Your Kitsap County WA Real Estate Broker
It amazes me how 'busy' some agents can be that they can't take the time to show a home!
May 29, 2007 02:54 AM
Stephanie Edwards-Musa
thredUP.com - The Woodlands, TX
knitwit at thred UP
I hear ya Rich!  I don't get it.
May 29, 2007 02:57 AM
Ana Connell
G & C Properties - Burbank, CA
Burbank Real Estate Agent

Great post Stephanie!

Dual agency does set itself up to be a conflict of interest.......not sure how you can negotiate in everyone's best interests unless you have a straight forward, no problem,fairly priced home.  

May 29, 2007 03:32 AM
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate
Amen! We need to educate your buyers up-front, to avoid these situations. Granted, many buyers are going to do whatever they want, regardless of what we tell them, but we should still do our best to educate them.
May 29, 2007 03:50 AM
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE
Okay...you're getting great at these!  I hope it was featured in Localism!
May 29, 2007 04:34 AM
Stephanie Edwards-Musa
thredUP.com - The Woodlands, TX
knitwit at thred UP

Thanks Ana! I totally agree.

Lisa, you got it!  I'm doing my best.

Hey Sally, Thanks! and Nope, no feature.

May 29, 2007 04:38 AM
Rebecca Savitski
BSR Real Estate Group - Cary, NC
NC Real Estate Listings
I get this a lot. I am in a rural area and agents coming from Raleigh abandon their buyers alot and count on us to show their buyers properties what about a referral fee?
May 29, 2007 07:48 AM
Phillip Cross
TBD - In transition... - Seal Beach, CA
ePRO Realtor - Relocation Spec

Stephanie - Great blog and good points!

Recently I have run into this problem of being too busy! While it can be a good thing it also can hurt my business and reputation. Unfortunately there are only so many hours in a day and I can assist only so many clients at a time.

Therefore, I am now creating a team to assist me with certain aspects of my business. I have a transaction coordinator that will handle all the paperwork to make sure that it is complete, as well as checking that items are handled in a time efficient manor. I also have added a Buyers Agent that will assist me in working with my buyers. I love being busy - I hope that my clients see this as a good thing as well!

May 29, 2007 10:50 AM
Christina Lackey
Coldwell Banker Prime Properties - North Syracuse, NY
Syracuse Central New York Real Estate
Stephanie- This is a good post!  I think it nicely addresses the fact that some people genuinely don't know why they should always use their own agent.  A lot of people really don't know how or when we get paid, either.  Why is it such a big secret?  Anyway, great job shedding some light on the subject.
May 30, 2007 12:15 AM
Stephanie Edwards-Musa
thredUP.com - The Woodlands, TX
knitwit at thred UP

Rebecca, it's so sad.  I just don't know what to say...

Hi Phillip, Hope the team helps! 

Hi Christina, Thanks!  I really think that many people don't know why, that's why I wrote this.  Just trying to do my job and educate!  :)

May 31, 2007 08:38 AM
Nick and Joslyn Solomon
Century 21 Moline Realty - Cambridge, MN
The Solomon Team - Century 21 Moline Realty, Inc.

Stephanie - I've heard horror stories where a client writes a PA with another agent, and they know he was working with someone else, so they act as a facilitator, and then tell their sellers information that you normally couldn't tell someone in dual agency. 

I find that dual agency here in Minnesota can be a good thing, especially down the road.  When someone has questions, concerns, or anything after closing, it makes everyone's life a lot easier when there is one agent to pull it all together.  Also, you don't have things that can get taken out of context between agents, and you're not bashing each other.

We do a lot of dual agency up here at my office, and it's just a way of life.  You make sure that clients are knowledgable about it, and do what you can.  Our clients always agree to dual agency, and we have a very good reputation for being honest and ethical.  Perhaps dual agency is what you make it??? Who knows!

May 31, 2007 08:54 AM
Stephanie Edwards-Musa
thredUP.com - The Woodlands, TX
knitwit at thred UP
Hi Joslyn, I am glad to hear that it works for you all!  Seems pretty tricky, atleast in Texas.
Jun 03, 2007 10:57 AM