It's My Responsibility To Communicate Properly: The Power Of Words

By
Services for Real Estate Pros with RealSatisfied

I felt a bit like EF Hutton this morning.

Project Blogger LogoWhen I found ARDELL DellaLoggia's post titled Jeff Turner Speaks - Project Blogger, I was caught a bit off guard, but after reading my comment again, not surprised. As I read my comment again, I could easily understand how they could feel the way they felt. It's so easy for our written words to be heard by the reader in a way that's different from how we're hearing them in our head. How a reader reads a sentence has as much, if not more to do with their state of mind as it does with the writers state of mind.

This is why it's so important to take care with our writing. In the case of my comment to Kevin, I was actually trying to accomplish exactly the opposite of what I ultimately accomplished. I wanted to put my reaction to Kevin's post behind us and move forward. I wasn't trying to offend, but congratulate. I was trying to pay a compliment. That didn't come across. I'm quite certain that if I could have delivered these exact same words in person, it would have been received in the spirit it was intended.

But, that's not their fault. It's my fault. (I say in the video below that it's "partly" my fault, but that's not accurate.) I'ts 100% my responsibility, as a communicator, to take care with my words and clearly communicate my state of mind. I should NEVER leave that up for interpretation. It is my responsibility to make certain the reader understands my intent. It's important for us all to be reminded of this!

In the end, something very positive has come from this. Ardell and Kevin's offer to donate to A Child's Right via Mothers Fighting For Others if they win is more than generous. So I wanted to take a different approach with this post. Sometimes only a video message will do. Jackie uses video very well on her blog. I'm not sure how others feel about video on blogs and I certainly feel video can be over used easily, but I think there are good reasons and times to use videos. One good time to use a video is when you want the real you to come through loud and clear.

In this case, that's exactly what I want. (Note: I probably should have shaved my head, gone to bed earlier and thrown on something other than a t-shirt... but hey, this is the real me.)

 

Comments (68)

Cynthia Tilghman, Realtor® Onslow County NC Home Specialist
Kingsbridge Realty, Inc - Hubert, NC

Jeff,

Thanks,  It will be an ongoing struggle to make sure my posts deliver the message and emotion that I intend.   

May 31, 2007 02:05 PM
Jeff Turner
RealSatisfied - Santa Clarita, CA
Cynthia... as it is for all of us. I love that challenge though.
May 31, 2007 05:56 PM
ARDELL DellaLoggia
Better Properties Seattle - Kirkland, WA
I'm thinking I need to do a like kind response.  Is there a step by step on how to and what equipment is needed to make one like yours?
May 31, 2007 06:09 PM
Jeff Turner
RealSatisfied - Santa Clarita, CA
Ardell... A video post?
May 31, 2007 06:11 PM
Neal Bloom
Brokered by eXp Realty LLC - Weston, FL
Realtor CRS-Weston FL Real Estate

Jeff,

This had happend to me..but I was on Kevins end. Reader commented and I commented back ..but for some reason .they thought they offended me which was not the case and they even called me on the hpone to apologize and I did not even know why they were apologizing as I did not take it wrong but they thought I did...so you are correct that it is difficult sometimes to understand words that are typed versus the real expressions from talking and listening. good way to communicate and good reference for people to understand before they leave long comments. I get calls from some of my sensitive buds asking me to go read a comment that was left for them to see how I would interpet it as they think it might be more of a wise response.

May 31, 2007 11:33 PM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Jeff,

Great video.  Blogging and conveying a thought vividly and in the right tone is very difficult; when done right, very rewarding.  It is easy to spend an hour on a sentence when the thought is there and the words don't grasp it.

Well done!  Was this points driven? I hope not, since I popped it a 5.  (There is an intent of dry humor in this line.LOL)

Jun 01, 2007 12:39 AM
Jeff Turner
RealSatisfied - Santa Clarita, CA

Neal... my wife does what your buddies do. She will often call me out to the kitchen to read a comment and ask how I interpret it. Often, more than 50% of the time, I see it differently than she does. Still amazes me. 

Mike... yes. 100% for the points. i have never written a single post that was not motivated by the points. :) 

Jun 01, 2007 06:20 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Jeff,

LOL... 

You know, when it isn't fun anymore, I'll get out of the way for someone else.

Jun 01, 2007 03:32 PM
Jeff Turner
RealSatisfied - Santa Clarita, CA
You and me both, my friend.
Jun 01, 2007 04:30 PM
ARDELL DellaLoggia
Better Properties Seattle - Kirkland, WA
Yes a video post.  I think I need a class.  I'm a gabber not a geek.
Jun 01, 2007 06:19 PM
ARDELL DellaLoggia
Better Properties Seattle - Kirkland, WA
Yes a video post.  I think I need a class.  I'm a gabber not a geek.
Jun 01, 2007 06:20 PM
Jeff Turner
RealSatisfied - Santa Clarita, CA
Happy to give a class. Do you have a web cam on your computer or would you prefer using a digital video camera, or the video on a smaller point and shoot camera?
Jun 02, 2007 01:39 AM
ARDELL DellaLoggia
Better Properties Seattle - Kirkland, WA

I will need to get one, and I expect I would do them away from my computer at times.  I haven't liked the "Localism" shots of local stuff, but might like it if I could go there and video it and talk about it at the same time.

So start the class from "girl who knows nothing and has no video camera" :)

Jun 02, 2007 04:05 AM
Jeff Turner
RealSatisfied - Santa Clarita, CA

Well... that will require a blog post and a bit of time. But I will do it. Sounds like fun to me.

 

Jun 02, 2007 07:30 AM
Sharon Simms
Coastal Properties Group International - Christie's International - Saint Petersburg, FL
St. Petersburg FL - CRS CIPS CLHMS RSPS

Talking instead of writing isn't the answer - statistics show people retain only 20% of what they hear.

In reading blogs, as in listening to people in our business - we need to remember perspective. What they're saying related to them - it's not about us. Sometimes we're just a mirror for how they feel about themselves.

Jun 05, 2007 12:37 PM
Desiree Daniels
RE/MAX Tri County - Robbinsville, NJ

Somehow I missed this post.   I have to say you are dead on.  I had the same thing happen on here where i commented on post and the person who wrote it .... responded back in such a defensive manner I was taken back.   I reread what I wrote and realized like you, I have to be a tad more careful how I word things because it was taken in a completely different direction than how i meant it.

It only took me one time.... won't happen again......... thanks for sharing

Jun 06, 2007 03:51 PM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Blue Ribbon understatement of the year:

"This comment has been flagged as possible spam and will be reviewed."

LOL

Jun 07, 2007 10:37 PM
Jeff Turner
RealSatisfied - Santa Clarita, CA
Mike... it appears to have been removed. :)
Jun 09, 2007 03:13 AM
Kevin Tomlinson
One Sotheby's International Realty- Miami Beach Real Estate - Miami Beach, FL
Miami Beach Real Estate

Jeff!!!

I'm just catching up.  I had to take a week off.  I know I'm in the middle of a competition---but it was all too much (all the drama).

I told Tisza to convey at the gathering that I wasn't not at all mad.

 

You are great.  See you in San Fran.

Jul 07, 2007 12:01 PM
Lexa R. Montierth
NextHome Complete Realty - Tucson, AZ
Real Estate Sales Agent and Marketer

It is too true on  the written word.  I have made plenty of written blunders myself and have had to pay dearly for them.  Good Video though.

 

Lexa Montierth 

Jul 08, 2007 08:38 AM

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