Special Treatment!

By
Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291
https://activerain.com/droplet/4bP8

Anyone who knows me knows that I love the color brown. Maybe that's why chocolate is such a favorite of mine! I once owned a brown Porsche 944 that showed up in a blog about what's in a number?  I never thought I could feel the same way about another car. I drove that gem for 10 years until I totaled it. I loved that car.

Saturday after my morning workout, I got a call from TLH Lee that he had a problem with his car, had taken it to the dealer, and needed me to pick him up. Now everyone knows that Lexus always has a loaner car for customers. His said, no, there was no loaner because of the Memorial Day holiday weekend.

So I drove to the dealer, pulled into the lot, and called Lee on his cell phone. "I am waiting for you outside." He said to come inside, and I said, "Nope, I will wait for you here." And I went back to making appointments.

Next thing there was a tap on my car window and it was Stan, the salesman. He asked, "Will you come in for a minute?" I told him, "Not today Stan, I am busy making appointments, plus I am in workout clothes!" 

Then he said, "Dennis (the manager) really needs to talk with you." OK, so I went to Dennis' office, but he wasn't there. I went out on the showroom floor…and there it sat!!

MR Lee CertificateA brown SC 430 with the top down, wrapped with a huge red bow, and a certificate with my name!Lexus Certificate

I exclaimed, "You painted a car for me, I love it!" But no, not a paint job… it was a NEW CHOCOLATE BROWN car with a honey tan interior!

My daughter Erica was there to share the surprise, snapping photos with Lee's cell phone camera. I still don't know how Lee and Erica kept this from me. Dennis had the car ordered two whole months ago, and Lee knew about it two weeks ago.

My wonderful husband wrapped this fantastic surprise around two very important and happy dates – his birthday on May 29, and our anniversary on May 30. We've been married for 14,244 days – yes, we always know how long in days, because each one is special.

Lee, Erica, Dennis, and Stan were truly able to surprise me, and that's not easy. I should have suspected something, though. Lee has been asking me what car I want next, and my lease is not up for another 4 or 5 months.

I really did like the car I was driving - it's a two-door coupe and exactly right for me. I've had the identical Lexus SC430 – in black – two cars in a row. I was happy with the car, I just wanted it in brown. Several times Dennis told me the car was simply not available in brown. I would even have painted it, but was told I couldn't do that either, that painting would destroy the value…yada, yada.

After the big surprise, Dennis came over to me and apologized. He said our relationship has always been built on trust, and he had to fib about this. Not to worry, Dennis. Just about a week ago we were in the showroom with our friends Corie and Vic, who love cars, and they pulled out this perfect brown color swatch. Dennis didn't miss a beat and said, "Not available." If I had even gone to the web site I would have seen that they now make it in brown…but I was too busy and believed that gentle lie.

Brown LexusLexus Interior

 

 

 

 

 

 

 

Lee and StanSpecial treatment really is what I got. Stan was on vacation this week, but he came in just for me and even dressed in BROWN. In the picture of Stan and Lee checking out the trunk, you'll see they are both in shades of brown, too!

So what does all this have to do with real estate? If we can find out what the customer wants and needs, there is NO selling involved. These guys listened, they took it upon themselves to order the car with no commitment. These guys got TLH involved to help with the excitement. They knew their customer and they went way above to give personal service.Hug Dennis

Do you think that I am not aware of all they did, coming in on their day off, having all the paper work ready? They arranged to take my Treo and program it for the Bluetooth in the car so I was ready to go. Stan even programmed the GPS with my home address, and changed the presets on my radio to match my previous stations. THAT is extraordinary service.

How do you make your clients feel special?

Active Rome

www.HomeRome.com

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Rainmaker
77,306
Sheri Sanders
Berkshire Hathaway C Dan Joyner Realtors - Easley, SC
Realtor/Broker - Easley, SC Real Estate
Margaret,  What a beautiful car and a truly beautiful story.  Now I know why you are so successful!  You have a loving husband that supports you.  I too, have the same type of relationship with my husband.  Thanks again for the phone call while you were on your morning walk.  If I get a referral for your area, I know who I'm calling!
Jun 03, 2007 02:53 PM #40
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Sheri,  My wonderful husband is one of the main reasons for my success. I love making him proud!  

You don't have to have a referral, please call any time.

Jun 03, 2007 03:07 PM #41
Anonymous
er
the actual color name is tigereye mica.
Jun 04, 2007 05:25 PM #42
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome
Tigereye mica. thanks for the info, er.
Jun 04, 2007 10:06 PM #43
Rainer
31,280
Jessica Hughes
Ambiance Staging - Boulder, CO

Margaret,

I just don't have the time to check in on my Car Buffs Group anymore, or Active Rain in general much these days, but I wanted you to know that I read your post tonight and it brought tears to my eyes.  What a lovely surprise!

I hope that my husband and I will see our 14,244 day anniversary, and will be as endeared to eachother as you and your TLH lee. 

Jun 13, 2007 05:27 PM #44
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Jessica, Would you like to come to Baltimore and do some staging for me? Let me know if you are ever in this area. Your site is beautiful!

The way to keep that spark alive after  14259 days is ONE day at a time. Always remember who is important in your life! The time goes by quickly.  I have as many tips on staying happily married as I do being a successful agent. Call me anytime...would love to share.

Jun 13, 2007 10:12 PM #45
Rainer
78,168
David Slavin
Keller Williams Premier - Katy, TX
CDPE, ABR, SRES Keller Williams Premier
Nice Car!  Enjoy it!
Jul 04, 2007 04:12 AM #46
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome
David, Thanks for stopping by. I AM enjoying the car!!
Jul 04, 2007 02:22 PM #47
Ambassador
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"The Lovely Wife" (Broker Bryantnulls Wife) The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

Margaret...

Oh man. YLH spoils you. I Love it and that is some car. Sa......weet :)

TLW...ROAR!

Jul 08, 2007 07:33 AM #48
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

TLW,

ummm..spoiled is good after 14282 days..and TLH is also sa....weet!!

Jul 08, 2007 07:49 AM #49
Rainer
21,285
Melissa Moore Albert
Keller Williams Preferred Realty - Morrisville, NC
Morrisville, NC Homes

Margaret - this has to be one of the best stories I've heard in quite a long time. Lucky Lady. I do share in your passion for brown. My liing room is blue and chocolate brown and I have an audi A4 that is beige (didn't have chocolate brown...lol) with a tan top and tan leather interior.

Aug 11, 2008 02:21 PM #50
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Melissa,We brown lovers are in the minority. How many times have you walked into a home  only to hear the buyer complain about the color?

I should post about my first new car experience, also with the color brown, many years ago.

 

Aug 11, 2008 10:06 PM #51
Rainer
39,311
Laura Kombrink
RE/MAX Alliance - Collinsville, IL

Margaret,

Thanks for sharing such a wonderful moment with us.  You have an awesome family!  Make sure to hug them everyday!!!!

Aug 12, 2008 02:36 AM #52
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Laura, What an easy assignment.

Aug 12, 2008 04:25 AM #53
Rainer
39,311
Laura Kombrink
RE/MAX Alliance - Collinsville, IL

And it's fun, too!!!

Aug 12, 2008 07:03 AM #54
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Laura, and fun too!

Aug 12, 2008 09:58 AM #55
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John Meussner
Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, - Walnut Creek, CA
#MortgageMadeEasy Walnut Creek, CA 484-680-4852

I'm way late to this post Margaret but stopped by from your more recent blog link - what exceptional service!  You're right, no need to sell when you're just giving your clientele what they want.

Dec 04, 2014 12:22 PM #56
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

John Meussner Never too late to stop by with a comment. This was written back in 07 and I still have and love this special car!

Dec 04, 2014 12:54 PM #58
Rainmaker
686,609
Hella Mitschke Rothwell
(831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

Those people all loved you to make this surprise happen. You are truly blessed!! PS now I need to go find some chocolate.

Aug 14, 2017 06:51 PM #59
Ambassador
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Hella M. Rothwell, Broker/Realtor® 

This post was written over seven years ago and I knew I was blessed. Enjoy your new Lexus.

Aug 14, 2017 08:41 PM #60
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