Pathways to Professionalism: Respect for the Public

By
Real Estate Agent with Keller Williams Realty Atlanta Partners

The following are some professional courtesies that every REALTOR should strive for. Using good manners is important in this business that is built on relationships. These 21 suggestions are all ways that show respect for the public.

1.      Follow the "Golden Rule" - Do unto others as you would have them do unto you.

2.      Respond promptly to inquiries and requests for information.

3.      Schedule appointments and showings as far in advance as possible.

4.      Call if you are delayed or must cancel an appointment or showing.

5.      If a prospective buyer decides not to view an occupied home, promptly explain the situation to the listing broker or the occupant.

6.      Communicate with all parties in a timely fashion.

7.      When entering a property, ensure that unexpected situations, such as pets, are handled appropriately.

8.      Leave your business card if not prohibited by local rules.

9.      Never criticize property in the presence of the occupant.

10.  Inform occupants that you are leaving after showings.

11.  When showing an occupied home, always ring the doorbell or knock - and announce yourself loudly - before entering.  Knock and announce yourself loudly before entering any closed room.

12.  Present a professional appearance at all times; dress appropriately and drive a clean car.

13.  If occupants are home during showings, ask their permission before using the telephone or bathroom.

14.  Encourage the clients of other brokers to direct questions to their agent or representative.

15.  Communicate clearly; don't use jargon or slang that may not be readily understood.

16.  Be aware of and respect cultural differences.

17.  Show courtesy and respect to everyone.

18.  Be aware of - and meet - all deadlines.

19.  Promise only what you can deliver - and keep your promises.

20.  Identify your REALTOR® and your professional status in contacts with the public.

21.  Do not tell people what you think - tell them what you know.

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It's a great time to buy a home in Georgia, whether you're a first-time home buyer or not, and I would love to walk you through this process. If you are in the market to buy or sell your home in the Bethlehem or Dacula area, I would be happy to assist you! My passion is helping people find their dream home and stepping them through this exciting journey. I serve the Walton, Barrow and Gwinnett county areas. Call or text me today: 404.357.2231!

Comments (10)

Michael Wayne Jackson
Coldwell Banker - Novato, CA
Broker - Seniors Real Estate Specialist Novato

Very good tips Anne, thanks for the reminder on how to be professional.

Jun 08, 2009 06:34 AM
Linda D. Pufford
Stage with Divine Style - Home Staging - Novato, CA
ASPM, Marin/Sonoma Home Stager

Anne,

These Professional Policies are difidently the ones to live by!!!  I especially like #21 Don't tell people what you think...tell them what you know!!!  This is a great post!!!

Jun 08, 2009 06:37 AM
Julie Cleland
Prudential California Realty - South San Francisco, CA

These are all expressions of common courtesy that, unfortunately, aren't so common!  Great post.

Jun 08, 2009 06:46 AM
Lori Isaacson
Credit Restoration Consultants - Plantation, FL

Great advice. Many of these should be used in all aspects of life.

Happy Monday!!

Lori

Jun 08, 2009 07:10 AM
Tina Allen
Exit Realty Tri-County - Mount Dora, FL

Great post...we should definately follow this set of policies.

Jun 08, 2009 07:18 AM
Bruce Brockmeier
Internet Marketing Consultant to REALTORS® - Yorba Linda, CA
Coached By Crouch

Hi Anne,

Great list!  I'd like to add one more suggestion, which is something I'm sure you already do.

#22.  Smile.  :)

Jun 08, 2009 07:30 AM
Gary Coles (International Referrals)
Venture Realty International - Las Vegas, NV
Latin America Real Estate

Great post.  I can already tell that you are the type of agent that I like to send my referrals.

Jun 08, 2009 07:44 AM
Kristin Moran
Owner - RE/MAX Access - KristinMoran@Remax.net - San Antonio, TX
San Antonio,TX - Real Estate - 210-313-7397

I know that if I sent you a referral these things would be important to you & you would take care of my clients as I would.  I just wish there were more agents out there that did thiS!

Jun 08, 2009 09:07 AM
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Hi Anne, these things cannot be reiterated enough.  Following these guidelines is a must. Thanks for another good post, Anne!

Jun 08, 2009 01:45 PM
Anonymous
Anonymous

Thanks for the great reminder. It doesn't hurt anyone to keep being reminded of professioacal courtesy to our clients and to each other!

Jun 17, 2009 07:56 AM
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