Sometimes service is not about getting the Sale

Real Estate Agent with RE/MAX Professionals, CT 203-206-0754 REB.0759001

A couple of years back I was contacted by a person asking for assistance in selling her current home so that she could buy another house. We set the date for me to visit and in I went at the appointed date and time.

In advance I did the necessary homework for the listing presentation. Got the field card, took a quick look at the deed in the town records; records of possible liens, a quick comp review, etc.

After pleasantries were exchanged, and a quick walk through the house, we sat down in the kitchen to talk about the listing, the work that had to be done to the house to give it a better presence, and then the reason for the sale.

She started her story explaining she was a single parent having recently adopted an 11 year old girl. Through the adoption process and some family issues, she ran up some credit card debt that was starting to be a burden, plus the house needed some work. She told me what she owed on the home, plus the credit card obligations. A quick review of the home offered about $10,000 in repairs needed to get it back to decent shape.

I walked out without the listing, and no BA in place to help her buy the next home. I did walk out with a sense of right because while inside I called a lender that I knew would give here good service. They talked about her situation, her finances, and made an appointment to get her refinanced and into debt consolidation with an interest rate that was less than the current rate on the mortgage, while still leaving here with equity on the home.

The reason for mentioning this 2 years after the fact is because that same individual has sent me 5 contacts that have generated far more revenue than her transactions could have given me at the time. We are always striving to get the business to support our lifestyle, but sometimes the real reward is in providing the service and counseling that our training and experience affords. Sometimes it's not about the paycheck, it's about the service.

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Ed Silva  RE/MAX Professionals,  203-206-0754


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Terry Osburn
BHHS|Drysdale Properties - Pleasant Hill, CA
Broker Associate

Kudos to you. Sometimes our clients just need a sounding board and a myriad of ideas as to what might be a better solution. Listing and selling their home is NOT always the best solution.

Jun 19, 2009 02:37 AM #1
Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Ed, that's what this business is all about.  You did a great thing for this lady!

Jun 19, 2009 02:44 AM #2
Guy Adams
Berkshire Hathaway HomeServices Professional Realty - Cincinnati, OH
I'm Your Guy!

Way to go! It's nice to see an agent who truly puts his clients interests 1st

Jun 19, 2009 02:45 AM #3
Jason Potrzeba
Acadia Advisory Group - East Providence, RI
Private Money & Commercial Mortgage Broker - MA/RI

Great post. Focusing on relationships and doing the right things really helps solidify you being an expert in your area and also makes you highly referable. It would be surprising if you do not get another 5 referrals from this homeowner.

Jun 19, 2009 02:54 AM #4
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

We're not salespeople - we're problem solvers. You did good! :)

Jun 19, 2009 02:57 AM #5
Kathleen M. Feeney
Cafe Realty - Mount Kisco, NY
Mt. Kisco Real Estate - EcoBroker

I couldn't agree more - for me it is all about karma - what goes around -comes around. For me it is all about the service. I had some clients that I helped rent a house. There lease was up and they wanted to find a cheaper place (the lease they signed had an automatic increase for a renewal).They didn't want to move out of the school dist but were determined to find a cheaper place.

I suggested that they speak to their landlord first to see if they could negotiate a cheaper rent. After all they were excellent renters ( took good care of property and paid on time). I could have easily found them another place and collected a commission but I knew this place fit them beautifully - except for the price.

Well they took my advice and were able to re-negotiate a better rent and now I have a referal from them for a friend who wants to buy a home.


Jun 19, 2009 03:27 AM #6
William James Walton Sr.
WEICHERT, REALTORS® - Briotti Group - Waterbury, CT
Greater Waterbury Real Estate

Like my wife told me after I directed a seller to talk with his agent about his appraisal issues, that people remember you for taking time to explain things and being helpful. Being straightforward and honest always pays you back double than the initial effort you put in, even when you go in with another purpose in mind.

Jun 19, 2009 07:34 AM #7
Not a real person
San Diego, CA

It sounds like your motto is very similar to my motto: "I like to make money, but not needlessly."

Jun 22, 2009 08:56 PM #8
Gabrielle Kamahele Rhind
KGC Properties LLC, Tucson Property Management & Real Estate - Tucson, AZ

GOOD MORNING ED!  You make the rest of us look good - what a great story and a great thing you did for her! -- Gabrielle

Jun 24, 2009 12:12 AM #9
Kathy Clulow
RE/MAX All-Stars Realty Inc. Brokerage - Uxbridge, ON
Trusted For Experience - Respected For Results

Ed - a success story with a heart ... it's the small things we do in life for others expecting nothing in return that become the most rewarding.

Jun 25, 2009 05:49 AM #10
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Ed Silva

Central CT Real Estate Broker Serving all equally
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