Why won't the agent AT LEAST call me back?

I'm a pretty good broker.  Been around a while, active at the board.  I admit I'm an "out of the box" thinker, but we ALWAYS try to do the right thing.

IMAGINE MY SURPRISE yesterday.  One of my agents (Lets call her Agent A) calls me.  She wants to know what to do.  She's ready to list a home.  The SELLER has looked at another home 5 times, and wants a buyers agent now (for the purchase of the next home).  Buyer wants representation.  PROBLEM - my agent IS NOT PROCURING CAUSE.  she wants to know what to do.

I explain (and she already understood) that if she (Agent A) writes the contract, she WILL be providing representation and protection, but MAY not be paid.  Agent A is fine with that.  I ALSO tell her to call the Listing agent (Agent B) to explain the situation, tell Agent B that she is caught in this, but the client asked.  IF Agent B wants to give you a referral, GREAT.  If Agent B does not want to, no problem.

SO - Agent A makes the call, trying to find solutions.  The assistant at Company B tells my agent how much they like the phone call.  Most agents don't bother, and she will call Agent B.  She's so happy that we're being up front.  Agent B never calls back.  6 hours later, I call Agent B's broker (Broker B).  Broker B tells me of 3 phone calls the assistant has had with Agent B.  Tells me he likes that we've called, and is sure we'll work it out.  Appreciates that we're trying to work with them and believes we're doing things the right way.

One hour later - SELLER calls my agent - leaves a message that her services are no longer needed.

I call Broker B, he tells me he'll look into it.  Still waiting for that phone call.

I just CAN'T imagine, that we can't find a way to treat each other with respect and honesty.  A simple phone call back.  Tell the truth.  If what the other agent tells you makes you angry, tell them.

Clients can have representation.  If requested, it should be honored.  If you don't like it, talk about it.  If you don't want to pay, argue procuring cause.

I believe you ALWAYS TAKE CARE OF THE CUSTOMER FIRST ~ work out the money stuff later....