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Customer Service for NYC Public Schools: Children First

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FIRST-EVER CITYWIDE SURVEY TO LEARN ABOUT PUBLIC SCHOOLS

Children FirstMore Than 1.8 Million Parents, Teachers, and Students were sent surveys this month to Weigh In On Schools' Performance and Environment. Each school is going to be graded and the surveys are being factored in to each schools progress report.

"For any successful organization, finding out what customers and users think works - or needs work - is key to improvement," said Mayor Bloomberg.

Bloomberg along with his appointment of Chancelor Joel Klein has already made changes to the school system and has improved the schools dramatically. 

About 1.8 million people have received one of these questionnaires - a population as big as the entire city of Philadelphia. This is the most extensive effort in the history of American education to solicit a community's ideas and views about their public schools and it may be the largest survey of any kind ever conducted, besides the national census.

The surveys focus on some of the key prerequisites to learning-safety, communication, engagement, and expectations.  Together, these factors help create school environments that foster better learning. 

The parent survey asks parents to assess the classes and other programs their children's schools offer, how often they talk with their children's teachers, and how satisfied they are with the quality of education their children are receiving. 

The student survey asks whether the adults at their schools know who they are, if their schools set high expectations for them, whether schools are safe, and about the subjects being taught at their school. 

The teacher survey asks about school safety, if instructional materials are in good condition, and whether principals are supportive leaders and effective managers.

The surveys, were mailed in bright green envelopes, to schools and homes the beginning of the month. The deadline is June 1st to have them returned in postage paid envelopes. Parents and teachers are also able to complete surveys online by visiting schools.nyc.gov/surveys.  Parent and student surveys are available in nine languages.

Elementary school parents received surveys in their children's backpacks.  Parents of middle and high school students received the surveys through the mail. Students in grades 6 to 12 and teachers received their surveys at school. 

Survey responses are being collected by an external vendor, assuring the confidentiality of answers.  Parents and educators, however, will receive detailed reports of aggregate responses.  This will help parents learn from their counterparts about schools, and it will help principals and other educators learn from members of their community about the effectiveness of individual schools.  The results of the survey will also be factored into the "Learning Environment" section of schools' Progress Reports, planned for release in fall 2007.

Over the past four months, Department of Education staff met and talked with hundreds of educators, parents, and students as it designed the survey. 

For more information on the surveys, or about NYC schools log on to the Department of Education's website

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Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Well, I'm not impressed.  I've watched the school deteriorate over the years as "parental involvement" increased dramatically.  Everyone wants to know how everyone "feels" about the schools. 

The Mayor's intentions may be sterling, but the results of surveys are meaningless.  It's PR, plain and simple. 

"Satisfaction" does not translate into acheivement.

If they want to know how their students are doing, get them all up to grade reading level and THEN promote them.  Keep them busy during the day and if they don't achieve, sent them home and let the parents deal with THAT.  Get the gangs and bullies out. 

Our public schools in large cities are miserable failures and everyone wants to know how parents FEEL???

Nonesense.

 

May 31, 2007 11:38 PM
Mitchell J Hall
Manhattan, NY
Lic Associate RE Broker - Manhattan & Brooklyn

Lenn, Tell it like it is.

In my day you got left back if you wern't up to grade reading level.

They have eliminated social promotions in the lower grades and to get promoted from 7th grade they now have to score level 2 or higher on English and then a state wide math exam in 8th grade.

I agree if they are not up to grade level they should be left back.

I hear many suburban public schools are not much better.

Jun 01, 2007 02:42 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

I'm not sure that "leaving them back" is the solution.  I'm totally against social promotions, but IMO, the problem is not that the students aren't up to grade level.  It's the teaching staff that can't teach. 

I would get them up to grade level AND THEN PROMOTE THEM.  But, I WOULD get them up to grade level and I'd look to the administrative and teaching staff of failing ADMINISTRATIVE STAFF AND TEACHING STAFF.

IMO, students don't fail, teachers and systems do. 

 

Jun 01, 2007 09:43 AM
Mitchell J Hall
Manhattan, NY
Lic Associate RE Broker - Manhattan & Brooklyn

Yes Lenn, there are some really BAD teachers, that is the big problem.

I was watching Jay Leno one night recently and he asks people in the street questions and they know absolutely nothing about our country and then he asked one what do you do for a living? and this idiot said I'm a teacher. That is scary.

Jun 01, 2007 09:55 AM
Carole Cohen
Howard Hanna Cleveland City Office - Cleveland, OH
Realtor, ePRO

It's a crying shame that inflating graduation rates has become so political over the decades. There is a new national data basewhich you- Mitchell and Lenn - might want to check out

It freaked me out to see that the graduation rate for one of the cities was 40 percent when they have been reporting it at 60 percent (not that either is great).

There are also some really good teachers. I think there is probably enough blame to go around. The bottom line is, everyone decided ok we don't care about the city schools as long as we have alternatives. Here in Ohio our new Governor is at least taking a serious look at some of these alternatives to decide if they are just syphoning money off with no results (vouchers).  Anyway, thoughtful post!

Jun 03, 2007 11:29 AM