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He said...She said...They said... You said...I said...

By
Managing Real Estate Broker with Better Homes & Gardens Real Estate/Executive Partners

 This is definitely a business that is not for the weak. How many times have you had to go back and try to explain what you meant when you said something to someone, because when they heard the news it had been totally taken out of context, misrepresented to them, or was just an out right lie. This could be a very deep subject that could have a number of scenarios. Anything from managing agents, to multiple parties involved in a transaction, to your own family, and even sometimes the reason people can't find happiness in a church. I think this is what so many people confuse with politics.

 Communication and honesty is the key to not getting caught in the middle of a so called "hornet nest". If your the manager of any kind of company then you know, no matter how well you communicate you will ultimately be put in a position of your agents or employees feeling like someone is getting better treatment. Most people that have the drive to succeed won't get caught up in this because there focus is on what they can do advance there own business. However I am sure there are some out there who do use the negative side of this topic to advance and hopefully most good managers have the discernment to see through those personalities and deal with them so they don't destroy an organization from within.

 As an agent;those waters can be tough to navigate in a real estate transaction because if the people you are dealing with in the transaction are mis-communicating what you actually mean, it could twist and turn a deal in a direction it should never be going. So I feel that the agents who succeed in this business are the best communicators. As always most of my topics are just to try and get you thinking on different topics. It is up to each of us to manage all of the outside forces that may have influence on the deal.

Good luck with your communicating................

"Make sure the words you speak are sweet for someday those words you may have to eat"

                                                                                                              - Unknown -

 

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Scott Patterson

Associate Broker

Office - 706-364-7653

Cell - 706-830-0580

Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate (435) 632-9374 - St. George, UT
St. George Utah Area Residential Sales Agent

Scott, Very well written! As long as you adhere to a higher standard and maintain honesty, there will be less chance for misunderstandings.

Jun 27, 2009 05:08 AM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

So true....even as I try and say everything correctly, it gets confusing....I really confused a young couple last week because I was out of town and wasn't remembering where we were in the short sale. Yikes.

Jun 27, 2009 05:17 AM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

In what used to be standard practice in the  business world, a meeting would always be followed up with a memo with highlights. With real estate, and so many people having short memories, myself included. I have created a paper trail for all transactions and interactions. If someone reads the follow up and believes it to be different that their understanding, at least the paper trail is there for future reference.

Jun 27, 2009 05:29 AM
Anonymous
Scott Patterson

Thanks for the comments. Ed you are dead on about the notes. That is what I am trying to make my ultimate goal. Wanda I think ethics is definitely a way to set you apart from some and it does create credibility.

Jun 27, 2009 06:29 AM
#4
Anna "Banana" Kruchten
HomeSmart Real Estate - Phoenix, AZ
602-380-4886

Scott I think that coming from truth and honestly with respect for all parties works the best in the long run.  Most of the times it works like a charm and on a few occasions there are just some folks who 'need to be right' or 'need to blame' or whatever......those time are the ones we need to learn to let go and let them be.......

Great post Scott!

Jun 27, 2009 01:03 PM
Anonymous
Scott

Thanks for the reply Anna. Your right about the ones who think have to right. 

Jun 27, 2009 03:14 PM
#6
Judy Schneider
eXp Realty - Bellingham, WA

Scott,

Great advice, and so true! Those who don't expect things to be handed to them, have truely built their own business. The agents who have had things handed to them don't have a clue on how to continue. I love the quote at the end too!

Judy

Jun 28, 2009 01:40 AM