When you represent the buyers...but know the sellers

Real Estate Broker/Owner with Kellie Fitzgerald - Chiricahua Real Estate

Hi everyone!   I know, it's been a while since I've posted...but, I'm back!

So, I'm sitting in my office on a very stormy day and my phone rings.  OK, nothing special about that.  But, it's the sellers of a property I'm representing the buyers of...we're in escrow. 

I, as politely as possible, tell them I can not discuss this transaction with them...they have an agent and they should be talking to their agent, not me.   They tell me they have left messages for their agent, but he has not responded to their calls and they really need to know what's going on.

Again, I say, "I'm sorry, but I am not representing you in this transaction so I can not discuss it with you.  You have an agent and if you can not contact your agent you should probably let someone at your agent's office know.  Maybe someone else there can assist you."

At this point, I should probably let you all in on a little background info.   About a year ago, these particular sellers came into my office and asked about listing this very same home.   After spending hours with them going over everything from procedures to comparable properties to advertising, they thanked me for my time and left my office.  They said they had to think about it and would call me in the next day or so.   I fully expected them to call.

Two days later, I called them since they had not called me.   They informed me that while I was the most qualified broker to list their home with, they had friends whose son was an agent and they decided to list with him.   While I was not thrilled, I told them I understood and thanked them for considering me.

About six months ago, they called me and asked me if there was anything I could do to sell their house...it had been sitting on the market for six months and not a single showing.   I asked them if it was still listed with the same agent, to which they replied "yes, and we aren't going to change agents. We just want you to find us a buyer."   OK, I told them right there, that while I would certainly show their home if it fit with any of my buyers' needs, they should not be calling other agents since they have an agent representing them.   They said they understood.   Clearly, they did not.

About one month ago, I showed their home to a couple who immediately fell in love with it.  We subsequently wrote up an offer, it was accepted and now we are in escrow.   Everyone happy?  No, not quite.   It seems the seller's agent, living over two hours away, is reluctant to come down to the sellers' property to do anything.  They have no fax machine, so documents have been mailed back and forth.  You can only imagine the delays this has caused.  

They wanted him present at our inspections...he could not make the drive.  They have already been informed he will not be present at closing either...it's just too far.   Huh?  They why did you take the listing in the first place?

So, now these people have been calling me constantly.  I have started calling their agent everytime I receive a call from them...but they're correct, he does not answer his phone.   Neither does his office.  So, I'm "venting" to you guys...anyone ever had a similar issue?  If so, how did you handle it?   These sellers really do not (apparently) understand (or they're just really frustrated with their agent).  I can not discuss this transaction with them.

Thanks for letting me vent.  I feel much better now!


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