Admin

Customer service is alive and well at Apple!

By
Real Estate Agent with Keller Williams Experience Realty

Okay, all my friends that have made fun of me for loving my Apple computer... My MacBookPro just went out of EXTENDED warranty Friday and my display screen died on Monday. My ENGLISH SPEAKING customer service rep gave me an extension on my warranty with no problem and put me on hold to personally call the shop I have my computer at to make sure they would take care of me. Try and get that kind of service on a PC!!

 Oh yeah, they also wanted to make sure I knew my free repair would be covered for 90 days and then asked "is there anything else I can do for you today?". Customer service is alive and well at Apple.

Comments(2)

Show All Comments Sort:
Sam Miller
RE/MAX Stars Realty - Howard, OH
Knox County Ohio Real Estate Specialist

Apple service is amazing and ProCare has been well worth the money.  I am a huge fan of the Apple store genius bar and the ability to take my computer into the store for warranty and upgrades. 

Dec 20, 2009 10:02 PM
Earleene Woods
Keller Williams Experience Realty - Murray, KY
ASP, CRS, GRI
I know Sam. People that have not experienced it just don't understand.
Dec 21, 2009 06:07 AM