I will admit that I can be a very tough customer to please but I only expect the same kind of service that I provide to my clients. In this very crazy mortgage industry it seems that service for many companies has become a lost art. I have worked with several title companies over the past eight years and the level of service always seems to fluctuate between good and bad. I know you can never expect every closing to be perfect but when things go bad is when you get to see a company's true colors. Let's just say that most every time an issue has reared it's ugly head I have found out that I am just a number to these title companies.
About a year and a half ago one of my loan officers had mentioned that a title rep she had worked with in the past had moved to a new company and that I should give them a try. I told her I was happy with my current title company but I would keep them in mind. Low and behold a few days later I have a file that is funding and I get a call from my client. Mrs. Client was supposed to pickup a check but cannot seem to get a hold of the title company. She decided to take a drive over and the office is closed. I start making calls to find out what the heck has happened. After several calls I get someone who says that they just closed the office my client was supposed to pickup her check at. After a couple of more calls I am told that my client's check will be mailed in a couple of days and they will not overnight the check.
Wow talk about great service!!
Enter Acquest Title Services and my account rep Denise Friel...
I decide maybe it is time to give Acquest a try. I call to find out what their pricing is like and they are competitive with the other title companies in the area. I speak with our account rep and she tells me what I want to hear, "we have great service, just give us a try." Well I decide to place an order and am shocked at how quickly I get the order. Okay so far so good. I order a closing protection letter and some changes to the title which I receive back in about 30 minutes. Finally I call to schedule a closing for the next day because I have a lock that is going to expire and there are no issues even when I need the closer to go to the client's home for the closing after 7pm. Well time moves along and everything continues moving like a well oiled machine. A couple of minor issues have come up but they have been taken care of professionally and with an apology. No matter how many orders I place I am always treated like Acquest Title's most important customer.
I just wanted to take the time to thank everyone at Acquest Title for a great year and a half. If i listed specific names I am sure I would miss someone. I really appreciate everything that you have done to take care of me and my loan officers in these trying times.
For those of you in the Chicagoland area in need of reliable title company please contact Denise Friel with Acquest Title Services at 708-774-0731 or go to their website at www.acqt.com.