An Illinois Title Company That Gets It, They Really Get It

By
Real Estate Agent with Keller Williams Inspire

I will admit that I can be a very tough customer to please but I only expect the same kind of service that I provide to my clients. In this very crazy mortgage industry it seems that service for many companies has become a lost art. I have worked with several title companies over the past eight years and the level of service always seems to fluctuate between good and bad. I know you can never expect every closing to be perfect but when things go bad is when you get to see a company's true colors. Let's just say that most every time an issue has reared it's ugly head I have found out that I am just a number to these title companies.

About a year and a half ago one of my loan officers had mentioned that a title rep she had worked with in the past had moved to a new company and that I should give them a try. I told her I was happy with my current title company but I would keep them in mind. Low and behold a few days later I have a file that is funding and I get a call from my client. Mrs. Client was supposed to pickup a check but cannot seem to get a hold of the title company. She decided to take a drive over and the office is closed. I start making calls to find out what the heck has happened. After several calls I get someone who says that they just closed the office my client was supposed to pickup her check at. After a couple of more calls I am told that my client's check will be mailed in a couple of days and they will not overnight the check.

Wow talk about great service!!

Enter Acquest Title Services and my account rep Denise Friel...

I decide maybe it is time to give Acquest a try. I call to find out what their pricing is like and they are competitive with the other title companies in the area. I speak with our account rep and she tells me what I want to hear, "we have great service, just give us a try." Well I decide to place an order and am shocked at how quickly I get the order. Okay so far so good. I order a closing protection letter and some changes to the title which I receive back in about 30 minutes. Finally I call to schedule a closing for the next day because I have a lock that is going to expire and there are no issues even when I need the closer to go to the client's home for the closing after 7pm. Well time moves along and everything continues moving like a well oiled machine. A couple of minor issues have come up but they have been taken care of professionally and with an apology. No matter how many orders I place I am always treated like Acquest Title's most important customer.

I just wanted to take the time to thank everyone at Acquest Title for a great year and a half. If i listed specific names I am sure I would miss someone. I really appreciate everything that you have done to take care of me and my loan officers in these trying times.

For those of you in the Chicagoland area in need of reliable title company please contact Denise Friel with Acquest Title Services at 708-774-0731 or go to their website at www.acqt.com.

 

 

 

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Chicagoland and Northern Illinois Real Estate
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Rainmaker
3,331,243
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

Few agents bother to send cudos to their title companies...they are a BIG and unsung part of the process that can make our lives a ton easier or a living...we won't go there...lucky you ....and we feel that way too...a prosperous summer to you !

Jul 20, 2009 03:55 PM #1
Rainmaker
52,507
Roy Paeth
Keller Williams Inspire - Geneva, IL
Just a regular guy helping real people!

Thanks Sally and David. It is truly refreshing when you can find some that makes it so that you do not have to worry about one part of the closing equation. You both enjoy what is left of the summer.

Jul 21, 2009 01:19 AM #2
Rainer
65,518
Patrick Scott
OConnor Title Guaranty, Inc. - Chicago, IL

Roy,

Acquest Title is lucky to have you as a customer.  There is no better exposure for any business than when a satisfied customer takes the time to trumpet their happiness with that business.

Jul 22, 2009 04:13 PM #3
Rainmaker
52,507
Roy Paeth
Keller Williams Inspire - Geneva, IL
Just a regular guy helping real people!

Thanks Patrick, i feel lucky having found them.

Jul 23, 2009 01:32 AM #4
Rainmaker
156,282
Bill Risser
Fidelity National Title - Saint Petersburg, FL
Fidelity National Title - Tampa District

Roy - As a branch Manager for Chicago Title, it warms my heart to see an agent acknowledging a job well done by a title company.  There are a few of us out here in escrow land who understand the importance of our position in the RE transaction and do everything possible to make our agents shine!!

Jul 30, 2009 03:10 AM #5
Rainmaker
52,507
Roy Paeth
Keller Williams Inspire - Geneva, IL
Just a regular guy helping real people!

Thanks Bill. I try to sya good things when people do a good job.

Jul 30, 2009 03:24 AM #6
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Rainmaker
52,507

Roy Paeth

Just a regular guy helping real people!
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